Why can’t I start my Office 2013 application?

Older versions of add-ins might cause this type of problem. You might also see one of these errors when you try to start one of these Office 2013 applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio.

  • Microsoft Excel has stopped working.
  • Microsoft Word has stopped working.
  • Microsoft Outlook has stopped working.
  • Microsoft PowerPoint has stopped working.
  • Microsoft Publisher has stopped working.
  • Microsoft Visio has stopped working.

It’s important to make sure that Windows is fully up-to-date. A recent update could correct the startup issue you are experiencing with your Office 2013 application:

  1. Install the latest Windows updates to your computer.

 Note    If you aren’t sure how to update Windows, the update your computer article will provide information on both manual updates and how to set up automatic updates.

  1. Restart your computer.
  2. Try to launch your Office 2013 application.
  3. If after installing Windows updates you are still receiving a “stopped working” error, continue to the next section and follow the instructions.

Starting the application in Safe Mode is a great way to find out if the problem is caused by and add-in. To do this, go to your Start screen in Windows 8 or click Start > Run in Windows 7, and type one of the following commands:

  • Type excel /safe and press Enter to start Excel 2013.
  • Type outlook /safe and press Enter to start Outlook 2013.
  • Type winword /safe and press Enter to start Word 2013.
  • Type powerpnt /safe and press Enter to start PowerPoint 2013.
  • Type mspub /safe and press Enter to start Publisher 2013.
  • Type visio /safe and press Enter to start Visio 2013.

If the Office application doesn’t start in Safe Mode, the problem isn’t with add-ins. Go to the More Information section for other reasons why your Office application is crashing.

If the Office application starts, let’s disable the add-ins one at a time.

  1. With the Office application still in Safe Mode, click File > Options > Add-Ins.
  2. Next to the Manage list, click Go.
  3. Uncheck one of the add-ins in the list and click OK.
  4. Restart the application (not in Safe Mode this time).

If the Office application starts, there’s a problem with the add-in you unchecked. We recommend you visit the company website for the add-in to check for an updated version you can install. If there isn’t a newer version or if you don’t need to use the add-in you can leave it unchecked or remove it from your PC.

If the Office application doesn’t start, repeat the steps to uncheck the other add-ins one by one. If all add-ins are unchecked and you still can’t open your Office application, follow the steps under Troubleshooting COM Add-ins.

Troubleshooting COM Add-ins

A COM Add-in may also be responsible for the startup problem. With the Office application still in Safe Mode:

  1. Click File > Options > Add-Ins.
  2. In the Manage list, click COM Add-Ins, and then click Go.
  3. Uncheck one of the add-ins in the list and click OK.
  4. Restart the application (not in Safe Mode this time).

If the Office application starts, the COM add-in you unchecked is causing the problem. We recommend you visit the company website for the add-in to find out if there’s an updated version you can install. If there isn’t a newer version or if you don’t need to use the COM add-in you can leave it unchecked.

If the Office application doesn’t start, the problem isn’t related to add-ins. Go to More Information to learn about other reasons why this may happen.

Add-ins that may cause problems with Office 2013

Earlier versions of these add-ins are known to cause problems with Office 2013 applications:

More Information

If the problem isn’t caused by add-ins, the video configuration of your PC may cause this problem. Go to this article about video configuration incompatibilities for more information.

You can also start Windows in Safe Mode to test if another program on the PC is causing the problem. For more information about Windows Safe Mode troubleshooting, read these articles:

 
 
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Excel 2013, Outlook 2013, PowerPoint 2013, Publisher 2013, Visio 2013, Visio Professional 2013, Word 2013