Manage how users use email and IM on their phones

As the admin, you can set up mobile phone and tablet access options for Office 365 on the Admin home page: Service settings > Mobile access. These settings apply to all the phones and tablets in your organization, including your own.

Most phones and tablets work with Office 365, including those that run Android, Apple iOS (iPhones and iPads), Symbian (Nokia), and Windows Phone. For more information about setting up email and other services on a mobile device, see Set up and use Office 365 on your phone or tablet.

What do you want to do?

Turn off Office 365 email on phones and tablets

People can set up their mobile phones and tablets to use Office 365 email unless you turn off the option. It’s a global setting, so if you turn it off, no one in your company can access their Office 365 email from a mobile device, including you.

  1. Go to Admin > Service settings > Mobile access.
  2. Turn off Email.

Require a password on phones and tablets for better security

You can require that people type a password to access their phones and tablets. This helps make your organization’s information more secure because it prevents someone else from reading company email messages if they pick up a phone or tablet that isn’t theirs.

  1. Go to Admin > Service settings > Mobile access.
  2. Click Device security settings.
  3. Select Yes to require passwords.

After you set this password requirement, phones and tablets that already have Office 365 email, and phones and tablets that people set up later, will prompt people to set a password.

If you want to require longer passwords or set other password options, you first have to make passwords required.

Turn off IM notifications for phones and tablets

On Android and Symbian phones, Lync notifications pop up in real time. For Windows Phone, iPhone, and iPad devices, however, push notification is used to show alerts whenever you’re not actively using Lync on your phone or tablet.

You can set it up so that push notifications for Lync 2013 mobile clients are off by default for Windows Phone, iPhone, and iPad devices.

  1. Go to Admin > Service settings > Mobile access.
  2. Turn off Instant messaging notification.

Keep in mind:

  • If you turn off push notifications, users still receive all alerts when they start up Lync again on their mobile device.
  • Push notifications are turned on by default. Individual users can turn them off by choosing the appropriate Lync option on their mobile device.
  • When you turn off push notifications, users can’t turn them back on.


 Important    Microsoft uses other companies to provide real-time Lync notifications for Windows Phone, iPhone, and iPad users. See Microsoft Lync 2013 for Mobile Clients.

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Office 365 Small Business admin