What to do if a video won’t play

Normally, playing an online video in a Word doc is as simple as clicking the Play button:

Online video added to a Word document

If that doesn’t work, several things might have happened, and there are a few things you can do to try to fix it.

Don’t worry; we’ll walk through each fix below, starting with the most common.

 Note    If you’re using Word on a Windows RT PC, skip to “If you’re using Word on a Windows RT PC,” below. Want to see what version of Office you're using?

Install any missing plug-ins

You might be missing the Flash or Silverlight plug-ins for Internet Explorer. To make sure you have the right plug-ins, click the following links:

  1. Get Flash
  2. Get Silverlight

After you install any missing plug-ins, return to your Word doc, press Esc to dismiss the video, and try clicking the Play button again.

If that doesn’t work, try opening the video in your browser, as described below.

Open the video in your browser

Some web sites have online videos that just won’t play from within Word. For those sites, try opening the video in your web browser:

  1. Press Esc to dismiss the video.
  2. Right-click the video.
  3. Click Open Hyperlink.

If that doesn’t work, make sure the Flash and Silverlight plug-ins for Internet Explorer are enabled, as described below.

Make sure the plug-ins are enabled

  1. Open Internet Explorer.
  2. Click Tools > Manage Add-ons.
    Manage add-ons menu option
  3. Under Add-on Types, click Toolbars and Extensions.
  4. Under Show, click All add-ons.
  5. Select the Flash and Silverlight add-ons, and then click Enable.

Now, return to your Word doc, press Esc to dismiss the video, and try clicking the Play button again.

If you’re using Word on a Windows RT PC

Flash and Silverlight videos won't play within Word on a Windows RT PC, so you should try opening the video in your browser instead:

  1. Press Esc to dismiss the video.
  2. Right-click the video.
  3. Click Open Hyperlink.
 
 
Applies to:
Word 2013