You're hoping to generate goodwill and some new business by sending a letter to your regular customers that includes a personal note to the ones that you know well. You feel confident to try using the Ribbon to complete this mass mailing.
About the practice session
When you click Practice in Word, a practice document will download to your computer and open in Word, and a separate window with practice instructions will appear.
Note You need to have Word 2007 installed on your computer.