Click-to-Run: Setup error messages

Microsoft Office Click-to-Run is not a new Microsoft Office “product”. Instead, it is a new way of delivering and updating the programs with which you are already familiar. Office Click-to-Run is available for both the Microsoft Office Home and Student 2010 and Microsoft Office Home and Business 2010 editions. It has full language support and will work on both 32-bit and 64-bit operating systems, although only the 32-bit version of Office is actually run on both platforms.

The following are some error messages that you can see when you are setting up Click-to-Run and things you can try to fix the problem.

Error messages that you can see


Operating system

Error message

This product requires Windows 7, Windows Vista SP1, or Windows XP SP3.

Solution

Your operating system is not compatible with Office Click-to-Run. Upgrade to the latest service pack if necessary, and then try again. If you are running a server operating system, such as Windows Server 2008, switch to using an MSI-based Microsoft Office edition instead.

Top of Page Top of Page

Windows Installer

Error message

This product requires Windows Installer version 3.0.

Solution

The version of Windows Installer on your computer might be out of date. Upgrade to the latest operating system service pack or download the latest version of Windows Installer.

Top of Page Top of Page

Core XML Services (MSXML)

Error message

This product requires Microsoft Core XML Services (MSXML) 6.0 SP1.

Solution

The version of MSXML on your computer might be out of date. Upgrade to the latest version of MSXML, and then try again.

Top of Page Top of Page

Hard disk space and location

Error message

This product requires (number) MB of free space on the (letter) drive. Create more space on this drive, and then run Setup again.

Solution

Try deleting some files to create more space on the indicated drive. Click-to-Run cannot be installed to an alternate drive.

Error message

This product must be installed to (drive). Ensure that (drive) is unused and try again.

Solution

Click-to-Run requires installation on the specified drive. If you are unable to use the drive, get an MSI-based version of Microsoft Office that can be installed to any available drive.

Top of Page Top of Page

Application Virtualization

Error message

This product may not be installed with a previous version of Microsoft Application Virtualization. For more information, contact your system administrator.

Solution

Your computer might have an earlier version of Microsoft Application Virtualization or a version of Softricity SoftGrid that is incompatible with Click-to-Run.

Error message

This product may not be installed with this version of Microsoft Application Virtualization. For more information, contact your system administrator.

Solution

Your computer may have an earlier version of Microsoft Application Virtualization that is incompatible with Click-to-Run.

Error message

Microsoft Application Virtualization is installed in an incompatible configuration. Contact your system administrator for assistance.

Solution

Microsoft Application Virtualization might be configured to use a different drive than is required by Click-to-Run.

Top of Page Top of Page

Logged on as administrator

Error message

You must be logged on as an administrator to run this product.

Solution

Log onto your computer with administrative access, and then try again.

Top of Page Top of Page

Connect to the Internet

Error message

Cannot connect to the Internet to download required files. Check your Internet connection, and then try again.

Solution

There was a problem downloading some files necessary to run Click-to-Run. Click-to-Run requires Internet access. If you need to install Microsoft Office on a computer that does not have Internet access, switch to using an MSI-based Microsoft Office edition instead.

Top of Page Top of Page

Problem setting up Microsoft Office

Error message

There was a problem setting up Microsoft Office. Try running Setup again. If the problem continues, contact Microsoft Product Support.

Solution

An unknown error has occurred while installing Click-to-Run or the Microsoft Office program. Close all applications, reboot your computer, and then try again.

You can also follow the steps provided in the Microsoft Knowledge Base article Office 2010 setup stops at step 4 of 4 with error message: "There was a problem setting up Microsoft Office" to try and resolve the setup error.

Top of Page Top of Page

64-bit vs. 32-bit versions

Error message

You cannot install the 32-bit version of Microsoft Office 2010, because you have 64-bit versions of Office products installed.

Solution

The other 64-bit Microsoft Office products listed might not be installed with Click-to-Run. Click-to-Run is only 32-bit. If you require a 64-bit version of Microsoft Office, switch to using an MSI-based Microsoft Office edition instead.

Top of Page Top of Page

Newer version of Click-to-Run

Error message

This product requires a newer version of Microsoft Office Click-to-Run. Uninstall or update Microsoft Office Click-to-Run, and then run Setup again.

Solution

In Control Panel, uninstall Click-to-Run, reboot your computer, and then run Setup for Click-to-Run again.

Top of Page Top of Page

 
 
Applies to:
Excel 2010, OneNote 2010, Outlook 2010, PowerPoint 2010, Word 2010