Warning: You are viewing this page with an unsupported Web browser. This Web site works best with Microsoft Internet Explorer 6.0 or later, Firefox 1.5, or Netscape Navigator 8.0 or later. Learn more about supported browsers.
Troubleshooting Online Presence and Instant Messaging Integration
Online presence information doesn't appear
Does your account have an e-mail address
specified? The presence information appears only
when the e-mail address for a person is specified. A user with a
blank e-mail address that has only the DOMAIN and username
specified will not appear as online.
Do you have a Windows SharePoint Services-compatible client
installed? You must have a compatible client such
as Microsoft Office 2003 to view presence information.
Is the virtual server for the site configured to display
online presence information? By default, this
feature is turned on. However, an administrator may have turned
this feature off.