Troubleshoot printing

You can prevent most unexpected printing results by previewing the printed drawing before you print it. To preview a drawing, on the File menu, click Print Preview. If the print preview does not look the way you expect, you can reposition shapes or adjust drawing settings to make sure that it prints correctly.

You should also make sure you have the latest updates for Visio. Go to Downloads on Microsoft Office Online. Under Office Update, click Check for Updates.

 Note   If you can’t find the answer to your problem here, check the Microsoft Knowledge Base (http://support.microsoft.com/default.aspx?scid=fh;%5bLN%5d;KBHOWTO&SD=OFFN&LN=EN-US). Select the version of the Microsoft Office program you’re using, type a word to search for (such as “print”), choose any other search options you want, and then click Go.

When I print, I get a message telling me that my drawing page orientation is different from the printed page orientation.

When you see this message, do one of the following:

To see how the drawing page and the printer paper work together with the current settings, click Page Setup on the File menu. The preview window shows how your drawing and paper are aligned. If the alignment is not what you want, change the settings in the Page Setup dialog box to match the drawing page and printer paper orientation.

My drawing prints on multiple pages, and I want it to fit on one page.

To keep a drawing on a single page, try one or more of these methods:

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I want to see whether my drawing page and printed page match before I print my drawing.

The preview in the Page Setup dialog box shows how your drawing page and your printed page settings work together.

Page Setup preview window showing matching drawing page and printer paper

Page Setup preview window showing drawing page and printer paper with different orientation

Set the drawing page orientation

Page Setup preview window showing drawing page smaller than printer paper

Center a drawing

Enlarge a drawing when you print it

Page Setup preview window showing drawing page wider than printer paper

Reduce a drawing when you print it

Print a drawing on a specified number of pages

Enlarging a drawing causes unnecessary blank printed pages.

You can reduce or enlarge your drawing on the printed page. If your drawing is small, enlarging it can make it easier to see on the printed page. However, if you enlarge a drawing, a number of blank pages may be printed in addition to the drawing.

To avoid this problem, do one of the following:

How?

Some shapes don't appear in the printed drawing.

Text in my drawing looks different than it did in previous versions of Microsoft Office Visio.

You may have opened a drawing created in a previous version of Visio that uses printer fonts, which are not supported in this release of Visio. Visio substitutes the closest font supplied by Microsoft Windows. Try changing the font in your drawing to an available TrueType, OpenType, or PostScript font.

Text that I print looks different from text on the screen.

I can't make text in my document transparent.

PostScript fonts cannot be made transparent. Try changing the font in your drawing to a TrueType or OpenType font.

The text in my drawing doesn't print.