- On the Microsoft Windows Start menu, point to Programs, point to Microsoft Office Tools, and then click Microsoft Office Application Recovery.
- In the Application list, click the program or document that is not responding.
- Do one of the following:
The error that caused the problem can be reported to Microsoft for use in improving future versions of the program. Click Send Error Report or Don't Send.
- To attempt to recover the files you were working on, click Recover Application.
- If you just want to close the program, and lose recent changes to the files, click End Application.
Note If you are not connected to the internet you can click Send Error Report Later to be prompted to send the report the next time you connect.