The ActiveX control used by the Office Update detection tool failed to load. This may have occurred for one of the following reasons:
- You do not have administrative privileges for this computer. If you want to install Office updates, please contact your system administrator.
- You clicked the No button in a security dialog box that appeared while the control was loading. Be sure to click Yes in the security dialog boxes that may appear.
- You are using a 64-bit version of Microsoft Internet Explorer; this program is currently not supported, but you can switch to a 32-bit version of the browser.
- There may be a problem with the caching mechanism in Microsoft Internet Explorer. Use the following steps to clear the cache in Internet Explorer:
Your Internet Explorer security settings may be set to disable the running of signed Active X controls. To avoid lowering the security level for your regular Internet browsing, you can include the Microsoft Office Online Web site as a trusted site in Internet Explorer:
- On the Tools menu, click Internet Options.
- On the General tab, click the Delete Files button.
- Click the Delete all offline content check box, and then click OK. (Depending on the size of your cache, it may take several minutes for your cache to empty.)
- Click OK when the process is done.
- On the Tools menu, click Internet Options and then click the Security tab.
- In the Select a Web content zone section, click the Trusted sites icon.
- Click the Sites button.
- Clear the Require server verification (https:) for all sites in this zone check box.
- In the Add this Web site to the zone text box, enter the Internet address http://office.microsoft.com, and then click the Add button.
- Click OK, and then close the Internet Options dialog box.
Try checking for updates again
Search for Office updates in the Office Download Catalog