Office Update ActiveX Control Failed to Load

The ActiveX control used by the Office Update detection tool failed to load. This may have occurred for one of the following reasons:

  • You do not have administrative privileges for this computer. If you want to install Office updates, please contact your system administrator.
  • You clicked the No button in a security dialog box that appeared while the control was loading. Be sure to click Yes in the security dialog boxes that may appear.
  • You are using a 64-bit version of Microsoft Internet Explorer; this program is currently not supported, but you can switch to a 32-bit version of the browser.
  • There may be a problem with the caching mechanism in Microsoft Internet Explorer. Use the following steps to clear the cache in Internet Explorer:
    1. On the Tools menu, click Internet Options.
    2. On the General tab, click the Delete Files button.
    3. Click the Delete all offline content check box, and then click OK. (Depending on the size of your cache, it may take several minutes for your cache to empty.)
    4. Click OK when the process is done.
  • Your Internet Explorer security settings may be set to disable the running of signed Active X controls. To avoid lowering the security level for your regular Internet browsing, you can include the Microsoft Office Online Web site as a trusted site in Internet Explorer:
  1. On the Tools menu, click Internet Options and then click the Security tab.
  2. In the Select a Web content zone section, click the Trusted sites icon.
  3. Click the Sites button.
  4. Clear the Require server verification (https:) for all sites in this zone check box.
  5. In the Add this Web site to the zone text box, enter the Internet address http://office.microsoft.com, and then click the Add button.
  6. Click OK, and then close the Internet Options dialog box.

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