Published: December 2003
Authors: Microsoft Office Internet Platform and Operations Windows SharePoint Services Team
This white paper describes the way the Internet Platform and Operations group on the Microsoft Office team designed and implemented the monitoring mechanism for their deployment of Microsoft Windows SharePoint Services (Beta). The team used Microsoft Operations Manager (MOM) 2000 SP1 with various monitoring rules and System Monitor counters to monitor the status of servers and services in the Windows SharePoint Services server farm. This is the fourth of four papers that describe the Windows SharePoint Services hosting experience.
The objectives of the monitoring implementation described in this paper were the following:
- To test and provide enhanced and integrated monitoring features for Windows SharePoint Services server farms
- To provide extremely high availability of the Windows SharePoint Services server farm to 15,000 external customers and allow administrators and operations engineers to take immediate and proactive actions when a service issue or system fault occurred.
Both objectives were accomplished. The availability of the Windows SharePoint Services server farm in the last year has been more than 99 percent–an excellent record for Beta code. Application, server, and drive issues occurred, but the appropriate groups received MOM notification e-mail messages in time to respond before service was interrupted.
Microsoft Operations Manager (MOM) and Hewlett-Packard Compaq Insight Manager (CIM) were chosen as the monitoring tools for the following reasons:
- Hewlett-Packard hardware makes up the server farm, so CIM works well to monitor server status. MOM is fully integrated with the CIM monitoring tool.
- Many required monitoring features identified in this paper are supported as provided features by MOM. Minimal development and customization efforts were needed for the Window SharePoint Services monitoring and instrumentation.
- MOM can automatically notify corresponding groups when service issues or system faults occur on the Windows SharePoint Services server farm.
- MOM provides default performance monitoring reports that help identify the traffic patterns and system status.
- Windows SharePoint Services plans to ship a MOM management pack in the near future. Visit Microsoft Operations Manager Management Packs for updates.
- Microsoft is committed to MOM as the long-term monitoring solution for enterprise companies.
The configuration and best practices outlined in this paper may be of use to anyone deploying Windows SharePoint Services. For more detailed descriptions and configuration steps for Microsoft Operations Manager, see the documentation for Microsoft Operations Manager 2000, available in several formats from the MOM Web site at MOM 2005 Product Documentation.