Microsoft Office 2010 Technology Guarantee: FAQ

The Microsoft Office 2010 Technology Guarantee (“Tech Guarantee”) is a program designed to allow customers who purchase and activate a qualifying Office 2007 product (with or without a new PC) between March 5, 2010 and September 30, 2010 to be eligible to download a corresponding Office 2010 product when it is available at no additional cost. Customers may also be able to choose to order a disc for a fee. The Office 2010 Tech Guarantee eligibility verification and ordering process will take place online so Internet access is required in order to verify eligibility and to request the Office 2010 Tech Guarantee.

You must first purchase a qualifying Office 2007 product (with or without a PC) between March 5, 2010 and September 30, 2010 from Microsoft or an authorized reseller. Once you’ve purchased Office 2007, you must activate the qualifying Office 2007 product by September 30, 2010. You should also keep your Office 2007 dated sales receipt as a proof of purchase until you request and redeem your upgrade, as this may also be requested by Microsoft to confirm your eligibility. When Office 2010 is available in your language and country, you can return to www.office.com/techg to request and redeem your Office 2010 Tech Guarantee upgrade. You will be required to enter your date of purchase and your Office 2007 Product ID, and create a Windows Live ID if you do not already have one. Additional information may be required. Microsoft’s online validation system will confirm whether you are eligible for the upgrade and determine the corresponding Office 2010 product and language. You can then download your Office 2010 upgrade immediately at no additional cost, or you may also be able to order a DVD for an additional cost. Please allow 4-6 weeks for delivery of the DVD.

If you meet the program eligibility requirements, you may get a corresponding Office 2010 product for each qualifying Office 2007 product; limit twenty-five Office 2010 Tech Guarantee upgrades per customer.

• The Office 2007 qualifying product can only be upgraded to the same language version of the Office 2010 Tech Guarantee upgrade.
• Version upgrades, Academic versions and Military Appreciation products are all eligible for the Tech Guarantee.
• Customers who purchased Office Standard 2007 Military Appreciation Edition will receive Office Home and Business 2010, but will still be entitled to up to 3 installations for household use, for non-commercial use only. The software may only be transferred in accordance with military exchange service policies and regulations.
• Customers who are upgrading from Office Small Business 2007, Office Standard 2007 Academic, and Office Professional 2007 to Office Professional 2010 will gain a program. More information.
• Customers who are upgrading from Office Basic 2007 and Office Standard 2007 to Office Home and Business 2010 will gain a program.
• Customers who are upgrading from Office Ultimate 2007 to Office Professional 2010 will not receive 2010 upgrades for every application. More information.
• Customers who have Outlook with Business Contact Manager 2007 as a standalone product or in an Office 2007 suite will be able to download Business Contact Manager 2010 separately at no additional cost. More information.

*Office Standard 2007 Military Appreciation Edition will receive Office Home and Business 2010. More information.

The following Office products are not eligible for the Tech Guarantee

• Groove 2007
• InfoPath 2007
• SharePoint Designer 2007
• Small Business Accounting, Accounting Professional or Accounting Express
• Communicator 2007
• Trial versions of Office
• Office 2008 for Mac is the current version of Office for Mac users and is not a qualifying product for this Tech Guarantee upgrade. More information.
• Office 2003 or older versions are also not eligible.

Is the Office Tech Guarantee available in all languages?

No – the Microsoft Tech Guarantee program is available only for the following product languages.

• Brazilian
• Chinese Traditional
• Chinese Simplified
• Czech
• Danish
• Dutch
• English/International English
• Finnish
• French
• German
• Greek
• Hebrew
• Italian
• Japanese – Get more information
• Korean
• Norwegian
• Polish
• Portuguese
• Spanish
• Swedish
• Russian
• Turkish

Note: The language of the qualifying Office 2007 purchase will determine the language of the Office 2010 product.

Below is a list of the eligibility requirements:

• Offer valid on qualifying Microsoft Office 2007 products purchased and activated between March 5, 2010, and September 30, 2010.
• The Tech Guarantee upgrade must be requested by October 31, 2010. Requests made after this date will not be accepted.
• This offer is only for customers who purchase new, genuine, qualifying Office 2007 product from Microsoft or an authorized reseller. eBay sellers or sellers reselling used product are not authorized retailers.
• This offer is not valid for volume license customers, customers with Not-For-Resale or promotional product, customers who purchase Office 2007 through the Home Use Rights or Student Select programs. Note that Student Select has a separate offer for upgrading to Office 2010. Details are available in the next question or at this site www.microsoft.com/student/techg
• Internet access is required. The Tech Guarantee verification and redemption process occurs online. Customers can choose to order physical media for a fee, but this order must be submitted online.
• Customers will be required to activate their Office 2007 product between March 5, 2010 and September 30, 2010.
• Customers will be required to confirm their purchase date and enter a valid Office 2007 Product ID in order to redeem the Tech Guarantee – the purchase date must be between March 5, 2010 and September 30, 2010. You may also be required to provide proof of purchase, so keep your Office 2007dated sales receipt or other proof of purchase and your Office 2007 25 character Product Key until you redeem your upgrade offer.
• Customers are limited to one Office 2010 product for each corresponding qualifying Office 2007 product purchase.
• Customers are limited to twenty-five Office 2010 Tech Guarantee upgrades per person.
• Offer applies only to initial purchases or acquisitions of qualifying Office 2007 product.
• See full list of the Office 2007 products that qualify for the Tech Guarantee and those that do not qualify.
• No refunds or returns on software downloaded and/or ordered on disc through the Office 2010 Tech Guarantee program.
• Tech Guarantee availability varies by language, based on language-specific Office 2010 product release dates. Offer is not available in all languages. See list of eligible languages
• Program requires Windows Live ID

Microsoft reserves the right to deny and/or disregard any upgrade request deemed in Microsoft's sole discretion to be false or fraudulent. Microsoft is not responsible for late requests. Fraudulent submission of multiple requests and/or providing false information disqualifies this request.

It depends. If you purchased through the Student Select program, you are not eligible to download this online upgrade. However, the retailer where you purchased Office 2007 may choose to provide a similar tech guarantee offer directly. Please return to the retailer to learn about and redeem your Tech Guarantee offer. Tech Guarantee program details, eligibility and cost of the upgrade may vary from retailer to retailer.

Yes. You may upgrade up to twenty-five (25) Office 2007 qualifying products if you meet the other eligibility requirements. For example, if you purchased Office Home and Student 2007 and Office Visio 2007, you can request the Tech Guarantee upgrade for both if you meet all other eligibility requirements.

Go to www.office.com/techg and click “Sign up for a reminder.”  You will be asked to provide your name, the product language and your email address.  When Office is available in the language you selected you will receive an email notification at the address you provided.  The email you receive will be in the language of the product you selected and will provide a link to the Office 2010 download site.  All Office 2010 upgrades through the Office Technology Guarantee program must be requested by October 31, 2010.

Internet access is required because the Tech Guarantee verification and redemption process occurs online. Customers can choose to order physical media for a fee, but the order must be submitted online.

Windows Live ID is required to store your Office 2010 Product Key information and to enable you to re-download the Office 2010 software at a later date if necessary.

Three Office 2010 suites will be available. Get more information about Office 2010

Microsoft Office Professional 2010

Includes:

• Microsoft Word 2010
• Microsoft Excel 2010
• Microsoft PowerPoint 2010
• Microsoft OneNote 2010
• Microsoft Outlook 2010
• Microsoft Access 2010
• Microsoft Publisher 2010

Microsoft Office Home and Business 2010

Includes:

• Microsoft Word 2010
• Microsoft Excel 2010
• Microsoft PowerPoint 2010
• Microsoft OneNote 2010
• Microsoft Outlook 2010

Microsoft Office Home and Student 2010

Includes:

• Microsoft Word 2010
• Microsoft Excel 2010
• Microsoft PowerPoint 2010
• Microsoft OneNote 2010

The following programs are not eligible for a 2010 upgrade, even if they are included in your Office 2007 suite:

• Groove 2007
• InfoPath 2007
• SharePoint Designer 2007
• Small Business Accounting, Accounting Professional or Accounting Express
• Communicator 2007

Office 2010 will not uninstall these programs. If your Office 2007 suite includes these programs and you want to continue using them after you upgrade to Office 2010, do not uninstall them before you install Office 2010.

Customers who have an Office 2007 suite that includes Outlook with Business Contact Manager will be able to download Business Contact Manager 2010 separately at no additional cost.

Please review the Microsoft Office 2010 system requirements to determine if your PC has the necessary requirements.

Yes, 64-bit Office 2010 product upgrades will be available. However we strongly recommend most users install 32-bit version of Office 2010 on both 32 and 64-bit Operating Systems because currently many common add-ins for Office will not function in the 64-bit edition. The 64-bit installation of Microsoft Office 2010 products will be available for users who commonly use very large documents or data set and need Excel 2010 programs to access greater than 2GB of memory. There may be technical issues with the 64-bit version and in order to install a 64-bit version of Office 2010 product users must have a 64-bit supported operating system on their PC.

If you purchased your PC from an authorized reseller between March 5, 2010 and September 30, 2010, activated Office 2007 by September 30, 2010 and meet the other eligibility requirements you are eligible for the Tech Guarantee. Trial versions of Office 2007 are not eligible.

If you received your copy of Office 2007 from your employer and your employer is a Volume Licensing customer, the product is not eligible. The Tech Guarantee is not available for volume license customers and employees. If your copy of Office 2007 was purchased from an authorized reseller and meets the program eligibility requirements you are eligible for the Tech Guarantee. Please check with your system administrator for further information about your employer’s Microsoft license agreement.

No - Office 2007 product that is purchased through the Home Use program is not eligible for the Office 2010 Tech Guarantee.

No - your Office 2007 product is not eligible for the Office 2010 upgrade.

No – secondary purchases such as those on eBay or Craigslist are not eligible for the Office 2010 upgrade.

First, you must activate your qualifying Office 2007 product between March 5, 2010, and September 30, 2010. When Microsoft Office 2010 is available in your product, return to www.office.com/techg to start the Tech Guarantee redemption process. To be notified when Office 2010 is available in your country and language please provide us your email address. Sign up for a reminder now.

No – there are no pre-orders for the Tech Guarantee. To receive your Office 2010 upgrade, go to www.office.com/techg when Office 2010 is available in your language and country to begin the redemption process.

The Office 2010 download will be available in some languages starting in June 2010.  To be notified when Office will be available in your language, sign up for an email notification at www.office.com/techg.  Once Office 2010 is available in your country return to www.office.com/techg to download your Office 2010 upgrade.  Your Office 2010 upgrade must be redeemed no later than October 31, 2010.

Depending on your language and market, you may be able to order a DVD for a fee. Once Office 2010 is available please return to www.office.com/techg for ordering and pricing information. Please allow 4-6 weeks for delivery of the DVD.

You must purchase a qualifying Office 2007 product in order to be eligible for the Tech Guarantee and have access to the Internet. If you are eligible for the Tech Guarantee, you can download your upgrade at no additional cost or may be able to order a DVD for a fee. Once Office 2010 is available please return to www.office.com/techg for ordering and pricing information. Please allow 4-6 weeks for delivery of the DVD.

A qualifying Office 2007 product must be purchased, installed and activated between March 5, 2010 and September 30, 2010. You must request your Tech Guarantee no later than October 31, 2010.

No - the language of the qualifying Office 2007 purchase will determine the language of the Office 2010 upgrade.

To be eligible for the Tech Guarantee program, you must purchase and activate a qualifying Office 2007 product between March 5, 2010 and September 30, 2010. When you start your Office 2007 program for the first time after installation, you will be prompted to enter your 25-character Product Key if you have not already done so during Setup. You can then either activate your software using the Internet or the telephone.

Activation of your Office 2007 product is required in order to obtain your Product ID which will be used to determine the correct corresponding Office 2010 product.

The Product ID is a unique identification number to each Microsoft office 2007 system license and is verified during product activation. Your Product ID will be required to redeem your Office 2010 upgrade.

Your Product ID is specific to your 2007 Microsoft Office license and is verified during product activation. After it has been activated, the Product ID for your Office program is located on the “About Microsoft Office Program” window that looks similar to the following:

To find the Product ID for a specific Office application, follow the directions below.

Access

1. Click the Microsoft Office Button, and then click Access Options.
2. Click Resources, and then click About.

Excel

1. Click the Microsoft Office Button and then click Excel Options.
2. Click Resources, and then click About.

OneNote

• On the Help menu, click About Microsoft Office OneNote.

Outlook

• On the Help menu, click About Microsoft Office Outlook.

PowerPoint

1. Click the Microsoft Office Button, and then click PowerPoint Options.
2. Click Resources, and then click About.

Project

• On the Help menu, click About Microsoft Office Project.

Publisher

• On the Help menu, click About Microsoft Office Publisher.

Visio

• On the Help menu, click About Microsoft Office Visio.

Word

1. Click the Microsoft Office Button, and then click Word Options.
2. Click Resources, and then click About.

No – you will not have to uninstall Office 2007 programs.

Your Office 2007 Product Key is 25 characters and you may be able to find the Product Key for a full version in more than one location, depending on how it was obtained (CD/DVD, downloaded, subscription, or preinstalled by the computer manufacturer, system builder, or reseller). To find the Product Key for a full version, check the following locations:

1. Sticker on the CD case or other packaging.
2. Certificate of Authenticity.
3. Confirmation e-mail message that was received from an online purchase.
4. Sticker on the computer.
5. Documentation or user manual included with your computer.

If you cannot locate your Office 2007 Product Key, there are different actions to take depending on where you purchased Office 2007. If you purchased Office 2007 as an electronic download through an online store, please contact the online store for your Product Key. If you purchased Office 2007 at a retail store, please contact Microsoft support. If Office 2007 came preloaded on your computer, look at the Office user materials that came with your PC for the Product Key.