Use rules in Outlook Web App to automatically forward messages to another account

You can use Inbox rules to automatically forward or redirect messages sent to your mailbox to another account. This is useful if you won’t be checking your mailbox and want to be able to read and respond to messages from another account.

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How do I automatically redirect all messages to another account?

Redirected messages will appear as coming from the original sender. Use a redirect message rule when you want replies to redirected messages to go to the original sender.

  1. In Outlook Web App, select Settings GearIcon > Options > Organize email > Inbox rules.
  2. On the Inbox rules tab, select New new, then Create a new rule for arriving messages.
  3. Enter a name for your rule.
  4. Under When the message arrives, select Apply to all messages.
  5. Under Do the following, select Redirect the message to.
  6. Select the address you want your mail sent to by double-clicking on it in the address book view. If the address you want to redirect to isn’t in the address book, you can enter the email address in the To field at the top of the window.
  7. Select OK to save your selections and return to the new rule window.
  8. Select Save to save your rule and return to the Inbox Rules tab.

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How do I automatically forward all messages to another account?

Forwarded messages will appear as messages forwarded by you. Use a forward message rule when you want the replies to go to the address the messages are forwarded from, and not to the original sender.

  1. In Outlook Web App, select Settings GearIcon > Options > Organize Email > Inbox Rules.
  2. On the Inbox rules tab, select New new, then Create a new rule for arriving messages.
  3. Under When the message arrives, select Apply to all messages.
  4. Below the Do the following field, select More options.
  5. Under Do the following, select Forward, redirect, or send, then select Forward the message to or Forward the message as an attachment to.
  6. Select the address you want your mail sent to by double-clicking on it in the address book view. If the address you want to redirect to isn’t in the address book, enter the email address in the To field at the top of the window.
  7. Select OK to save your selections and return to the new rule window.
  8. Select Save to save your rule and return to the Inbox Rules tab.

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What else do I need to know about redirect and forward rules?

  • A copy of messages that you redirect or forward will remain in your mailbox. If you add an action to delete the message, the message will go to your Deleted Items folder and will still be counted against your mailbox limit. If you exceed your mailbox limit, you may be blocked from sending or receiving new messages and forwarding rules may not work until you delete enough messages to bring the total below your mailbox limit.
  • When you create a forward or redirect rule, you can add more than one address to send to. The number of addresses you can send to may be limited, depending on the settings for your account. If you create a rule with more than one address, test it to be sure it works.
  • If you don’t want a forward or redirect inbox rule to apply to all messages, choose any option other than Apply to all messages.
  • If Connected accounts are available to you, you can use the Forwarding feature in Settings GearIcon > Options > Connected accounts to automatically forward all of your incoming messages to another account, and prevent a copy from being kept in your mailbox. For more information see Connected accounts.
  • Your administrator may have blocked the ability to use forward or redirect rules to send mail to some or all domains outside of your own. After you’ve created a redirect or forward rule, test the rule by sending a message to your account from a third account, then checking the account your rule is set to redirect or forward messages to.

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What if I want to know more?

For more information about setting up and managing Inbox rules, see Inbox rules.

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Applies to:
Outlook Web App, Outlook Web App for Office 365 Enterprise, Outlook Web App for Office 365 Small Business