Is there anything I should do before I start a practice session?
Before you click the Practice in program name button on the Practice page, make sure that you close the program you will be practicing in if it is already open.
Why are there so many instances of my Microsoft Office program open?
Before you start a new practice session, make sure that you close the program you will be practicing in if it is already open.
The practice instructions aren't visible.
The practice instructions cover up the program that I'm trying to practice in.
To see the program and the instructions at the same time, the window with the instructions must be tiled, or lined up with the program window. Click the Auto Tile button 
in the upper-left corner of the instructions.
Note If you click the Untile button 
in the upper-left corner of the instructions, you will untile the instructions. Click the Auto Tile button in the upper-left corner to tile the instructions so that you can work in the program and see the instructions at the same time.
When I click in the program, the practice instructions aren't visible.
What do I need in order to start a practice session?
To launch a practice session, you must have the 2003 version of the program you're learning about installed on your computer. For example, to start a practice session in Microsoft Office Excel, you must have Excel 2003 installed on your computer.
How do I return to a lesson from a practice session?
To continue a course from a practice session, click the Return to course link at either the bottom or the top of the practice steps. This will take you back to the course page in your Web browser. On that page, click Next to continue the course.
You can also switch back to the course page by clicking the course button on the taskbar, or by pressing ALT+TAB and then selecting the course.
Can I return to a course and start a practice session again?
Yes. You can start practice sessions as many times as you like. Just return to the course and click the link for the practice session you want in the table of contents on the left side of the course page.
What if I lose my practice file?
You can get a new copy of the file by going back to the practice page and clicking the link to practice in the program.
Why does my course have practice sessions in more than one program?
Some courses contain general information about using the same skills in more than one Microsoft Office program, such as working without a mouse. One practice session may use Microsoft Office Word, for example, and another may use Microsoft Office PowerPoint, so that you can practice in more than one program.
Why doesn't my practice session start?
- Some practice sessions may not work as expected if you are using a Netscape browser. To solve this problem, we recommend using Microsoft Internet Explorer 5.01 or later to download practice files.
- You may not have the product you need to be able to do the practice.
- You may not have the latest version of the product you need to do the practice.
- Your computer may not be configured properly for Microsoft ActiveX controls. See this page for more information.
- Be patient — depending on your connection and network conditions, it may take more time than expected to download the practice file and instructions.
In my Microsoft Office Outlook practice, I receive a message about "Open With" or "Windows Cannot Open this File" when I try to open the practice .pst file.
You must open the practice file from within Outlook. To do so:
- Click Cancel to close the message, close Windows Explorer, switch to Outlook, point to Open on the File menu, and click Outlook Data File.
Follow the detailed instructions in the practice steps for more information about how to use the downloaded practice data file.
I see the Outlook practice file in Windows Explorer, which appears when I try to download the file.
If Windows Explorer opens to display the location of the practice file, do not double-click the file to open it. Close Windows Explorer, switch to Outlook, and follow the instructions in the practice to open the practice file from within Outlook.
