Notice to renew subscription or subscription expired in Office 365 Personal and Home, or Office 2013

Have you received notification that your Office 365 Personal, Office 365 Home, or Office 2013 subscription needs to be renewed or is expiring? This article provides information on how you can restore Office 365 Personal, Office 365 Home, or Office 2013 to the fully licensed version. You may also find helpful information in the Activate Office 2013 programs article regarding your product and its activation.

Why am I receiving a notice to renew my subscription or that my subscription expired?

If you have received a notice to renew your Office 365 Personal, Office 365 Home, or Office 2013 subscription, the program may have entered a grace period during which some features are disabled, and you will only able to open and view existing files. There are several reasons that you may have received this notice:

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Your Office 365 Personal, Office 365 Home, or Office 2013 subscription expired

The simplest way to make sure your account doesn’t expire is to use the automatic renewal option. If automatic renewal is set to No, your account will expire at the end of the subscription period.

To check the status of automatic renewal:

  1. Go to My Account.
  2. If prompted, sign in with the Microsoft account email/password associated with your Office 365 subscription.
  3. Under Payment and Billing, check to see if Automatic renewal is set to Yes or No.

To renew your subscription, and enable automatic renewal:

  1. Go to My Account.
  2. If prompted, sign in with the Microsoft account email/password associated with your Office 365 subscription.
  3. Under Payment and Billing, click Set Auto-Renew subscription and follow the prompts.

If you suspect that your subscription expired because of outdated payment information, you will need to Add or change your payment options to correct the issue.

ShowYour Office 365 Personal, Office 365 Home, or Office 2013 installation was deactivated

If a subscription is deactivated, the install will remain on the computer. However, because the subscription is not activated the user will only be able to open and view files. The installation must be reactivated to use all features.

  1. Go to My Account.
  2. If prompted, sign in with the Microsoft account email/password associated with your Office 365 subscription.
  3. Under Install Information, click Install next to the name of the computer you want to reactivate.
  4. When reinstalling on a PC connected to the internet, activation will happen silently. The activation wizard will only appear if you’ve made significant hardware changes on the PC.

 Important    If you are using subscription sharing, it’s important to notify others when deactivating a subscription. Even though the account is deactivated, the installation will remain but with some features disabled.Use this article if you need the steps to Deactivate an Office 365 Home install.

ShowActivation of Office 365 Personal, Office 365 Home, or Office 2013 failed during installation

You can check the activation status of your programs and activate your product with the following steps.

For subscriptions to Office 365 Personal or Office 365 Home:

  1. Open an Office application, such as Word or Excel.
  2. The Product Deactivated dialog box will appear
  3. Click Sign-in to sign-in with your Microsoft account, or click Enter Key to use your product key to activate the application and then follow the prompts.

For Office 2013 installations:

  1. Open an Office application, such as Word or Excel.
  2. The Microsoft Office Activation Wizard will appear.
  3. By default, “I want to activate the software over the Internet” will be selected. Click Next.
  4. The Activate Office dialog box will appear. You can either choose to activate your product by signing in with the email and password associated with your Microsoft account, or click the Enter a product key link to activate using a product key.

For additional activation information, see Activate Office 2013 programs, or for more troubleshooting steps, see Uninstall Microsoft Office 2013 or Office 365.

If you need additional help, go to Support and choose Office 365 Home, Personal or University from the menu.

Related topics

Find your product key for Office 2013 and Office 365 Home
Office Frequently Asked Questions
Download, install, upgrade, and activate Office 365 Home subscription or Office 2013
Cancel your Office 365 Home Subscription

 
 
Applies to:
Office 2013