Getting a “Something went wrong” message when installing Office on your computer isn’t fun and trying to fix the problem can be frustrating. To help determine the steps you’ll need to take, check the bottom of the message for an error code.
If you see Error Code: 30094-4, go to the Fix install error code 30094-4 section in this article.
If there’s a different error code, or, if the install error message is different, go to the Other Office install errors section in this article.
Fix install error code 30094-4
Error 30094-4 can occur if there’s a problem installing the 64-bit version of Office, if temporary files are causing a conflict, or if a previous install of Office failed. To fix the problem, follow these steps:
Install the 32-bit version of Office instead of the 64-bit version
Clear the TEMP folder in Windows
You can use Disk Cleanup to clear files in the TEMP folder and reduce the number of unnecessary files on your drives:
Run an Online Repair of Office
- Close the error message.
- Open Control Panel.
- Go to Programs and Features.
- In the list of installed programs, search for the latest version of Office, click it and click Change.
- Click Online Repair, and then click Repair.
Run the Office 2013 uninstall Fix it
- Close the error message and restart your computer.
- Run this Fix it. It will remove previous installs of Office 2013 or Office 365.
Important When you click the Fix it, a dialog box appears that provides options to Open, Save or Cancel. If you click Open you might have problems running the Fix it. Instead, click Save in the File Download dialog box. When the download is done, click Open folder, find the file (the name of the file should start with “O15CTRRemove”) and double-click it to run the Fix it.
- Once the Fix it has successfully removed Office 2013 or Office 365, try to install Office again.
Note Click Show All to the right of this page if you want to view steps for each method at once. You might want to do this if you’re printing this page.
Other Office install errors
Click one of these articles if you’re getting a different Office 2013 or Office 365 install problem: