Role-Based Templates for SharePoint My Sites are custom templates, designed for Microsoft Office SharePoint Server 2007 and the My Site functionality, and tailored to address the unique needs and requirements of specific roles within an organization.

The Customer Service Manager template helps managers streamline the process of monitoring performance and enables the quick decision making that is usually required when addressing a customer’s complaints. The template provides a graphical view displaying call distribution, service performance, operation costs and representative quality indicators.

For business decision makers, the functional overview datasheet (BDM) highlights the features and details of the scenario which can be used to consider deployment. The technical overview datasheet (TDM) for IT professionals describes the scenario, Web parts, relevant workflows, lists, BDC connections and document libraries that are part of the template.

Included in this document:

• Overview
• Description of Template
• Sample Activities Performed in this Role-Based My Site Template
• About Microsoft Office SharePoint Server 2007
• More Information

Included in this document:

• Template Data and Integration
• Description of Template
• Customized Pages and Web Parts Utilized in this Role-Based My Site Template
• Technical Dependencies
• More Information

 Top of Page