Depending on your installation type, you're prompted to set a log-in password or select a smart card log-in certificate during the account configuration process.
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Changing your log-in password
If you log in using a password, you can change it as follows.
- In the Options menu, click Preferences.
- Click the Account tab.
- Click Change Password, fill in the password and hint fields in the dialog box, and click OK.
- Check Remember password if you want to log in to your account later without typing your password.
This option may not be available according to device policies set for your account. See your Groove administrator for more information.
- Check Enable password reset if you want to be able to request a new password (or smart card certificate) from your Groove administrator.
This option may not appear depending on how your account is governed by device or identity policies as set by your workplace. If this option is unchecked (or if this option is not available), you may still be able to reset a log-in password (or reset a smart card certificate) as described in the section below.
- Click OK.
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Resetting your log-in password or smart card certificate
For security reasons, Groove does not provide features for recovering a forgotten password or a smart card certificate (if you've lost your smart card). However, Groove does provide one or more of the following features to assist you in case you've forgotten your password or need a new smart card certificate:
- For passwords, you can set a hint to remind you of your password. For security reasons, it will never reveal the actual password. An effective hint will remind you (and only you) of your password. It should not enable others to guess your password.
- Depending on device or identity policies set for your account, you may be able to run the Password Reset or the Smart Card Certificate Reset process from the account login window.
Running the password reset process
- In the Groove log-in window, click the Forgot your password? link.
If you set a password hint, the Password Hint dialog box opens and displays it. If the password hint reminds you successfully, click OK and proceed with the login.
- If the password hint doesn't help you remember your password, click Reset Password.
Note Note: If you don't see this option, contact your Groove administrator.
Depending on your account type, you see one of the following results:
- Groove displays a prompt telling you that a new temporary password has been sent to your e-mail address.
Note If you have more than one e-mail address registered with your account (for example, different e-mail addresses registered with different identities), Groove displays a prompt asking you to select which e-mail address you want to receive the new temporary password.
- Groove displays a Reset Password dialog box that lists a password reset access code. Your Groove administrator may ask you to verify the password reset access code before resetting your password. Keep the password Reset window open so that you'll be able to supply this information.
- If you get the Reset Password option, click Request Reset when your Groove administrator tells you to do so.
- When the Request Password Reset window appears, follow the instructions to enter and confirm a new password, and click OK.
If your password meets the requirements set by your Groove administrator, you'll be logged into your Groove account.
Running the Smart Card Login Reset process
- In the Groove log-in window, click the Request Smart Card Login Reset link.
Note If you don't see this option, contact your Groove administrator.
- Depending on your account type, you see one of the following results:
- Groove displays a prompt telling you that a new temporary password has been sent to your e-mail address. Once you log in using the temporary password, a Change Password dialog box displays with options for selecting smart card certificates.
Note If you have more than one e-mail address registered with your account (for example, different e-mail addresses registered with different identities), Groove displays a prompt asking you to select which e-mail address you want to receive the new temporary password.
- Groove displays a Request Smart Card Login Reset dialog box that lists a smart card login reset access code. Your Groove administrator may ask you to verify the smart card login reset access code issuing you a new certificate. Keep the Request Smart Card Login Reset window open so that you will be able to supply this information.
- If you get the Request Smart Card Login Reset option, click Request Reset when your Groove administrator tells you to do so.
- Select new certificates when prompted and click Finish.
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Switching to a smart card (or to a password) login
If you're currently logging into Groove using a password, but you've obtained a smart card setup and wish to begin logging in via a smart card, do the following:
- In the Options menu, click Preferences.
- Click Change Password.
- In the Change Password dialog box, click Use a Smart Card.
- Select a Signing Certificate and Encryption Certificate and click OK.
Similarly, if you are currently logging in via a smart card and wish to switch to password login, open the Change Password Dialog box, select Use a Password, enter the password and hint information when prompted, and click OK.
