Repair sync connections with the OneDrive for Business sync app

You can fix sync errors you get while using the OneDrive for Business sync app by choosing View sync problems… in the OneDrive for Business menu. The error dialog recommends solutions for each sync error.

Sometimes you may prefer to just clear all sync errors at once instead of trying to fix each one. In this case, you might consider running “Repair” instead of trying to fix each sync error one at a time.

To run Repair:

  1. Choose Repair in the OneDrive for Business menu.
    Repair sync connections using the OneDrive for Business sync app
  2. Choose Repair in the dialog box.
    Repair reports your progress until all sync connections are reset.
  3. Choose Finish.

 Important    Please don’t restart your computer while Repair is running. If you have a timed auto-restart scheduled for your computer, postpone this action until you’re sure Repair is finished.

What happens when you run Repair?

Repair does the following:

  • Disconnects all libraries you’re currently syncing.
  • Reconnects all libraries you were previously syncing. This means Repair downloads and syncs the current server version of each library, as if you were syncing for the first time.
  • Creates an archive copy of each previously synced library folder, and places the folder copy in

    c:\Users\username\OneDrive for Business archives\

    Repair creates the archive copy in case you had updates in a synced library folder that couldn’t be synced to the server. This ensures that you don’t lose any local updates. If necessary, you can compare document versions in the archive folder with the reconnected folder to make sure you have the version you want.

Why don’t I see the Repair command?

If you don’t see the Repair command in the OneDrive for Business menu, we recommend you get the latest Office updates. Learn how. If you’re not running Office, restarting your computer should automatically get the update.

 
 
Applies to:
OneDrive for Business, SharePoint Online Enterprise (E1), SharePoint Online Enterprise (E3 & E4), SharePoint Online Midsized Business, SharePoint Online Small Business, SharePoint Online Website, SharePoint Server 2013 Enterprise, SharePoint Server 2013 Standard