Office Frequently Asked Questions
Find answers to commonly asked questions about Office and Office 365. Visit the Office 365 for business FAQ
for more questions and answers for business users.
About the new Office
New products are being released for home and business use. The products listed below
may be used at home or at a small business, depending on license restrictions.
||Where can I use it?
|Office 365 Home Premium
|Office 365 University
||For eligible college students, faculty, and staff use only.
|Office Home & Student 2013
|Office Home & Business 2013
||At home or for business use
|Office Professional 2013
||At home or for business use
|Office 365 Small Business Premium
||For business use
||Office applications can be bought as standalone products, or as part of an Office
suite or Office 365 plan. Usage rights vary according to the exact product purchased.
The familiar Office applications such as Word, Excel, and PowerPoint include new
features that help you create, communicate and work even more efficiently from virtually
In addition to updating the traditional Office suites, we’ve developed brand new
subscription versions of Office for home and school, specifically designed for the
way you use Office today. Each of these subscriptions include the latest versions
of Office applications like Word, Excel and PowerPoint, for PC or Mac. Plus offerings
such as Skype world minutes and online storage with SkyDrive.
Subscribers will also receive future rights to version upgrades as well
as per-use rights across multiple PCs or Macs and select mobile devices
. The Office
applications you can use across PCs, Macs and other devices varies by platform.
Office 365 remains a great option for businesses, with plans designed for companies
of all sizes, from individual consultants to enterprises. New for this release is
Office 365 Small Business Premium, which is designed for businesses with 1 to 10
Microsoft Office is still the name we use for our familiar productivity software.
Office suites have traditionally included applications such as Word, Excel, PowerPoint,
and Outlook. In this release all the Office 2013 suites, such as Office Home & Student
2013, include the latest versions of the Office applications, for use on a single
We use the name ”Office 365” for products that include features enabled over the
internet, such as additional online storage with SkyDrive or Skype world minutes
for home use. Office 365 business plans include features such as Lync web conferencing
and hosted email for businesses. All Office 365 products, such as Office 365 Home
Premium, Office 365 University, and Office 365 Small Business Premium, are paid
for on a subscription basis. Subscription terms vary by product.
Most Office 365 plans also include the full-featured Office 2013 applications, which
users can install across multiple computers and devices. Active subscribers receive
future rights to version upgrades as a benefit of their subscription. Entitlements
vary by product.
Here are some examples of products that use the Office or Office 365 name:
Office Home & Student 2013
Office programs: The latest versions of Word, Excel,
PowerPoint, and OneNote
Use: For home use on one PC
Buy: Single purchase, perpetual use rights
Office 365 Home Premium
Office programs: Word, Excel, PowerPoint, and Outlook,
plus OneNote, Access, and Publisher for Windows PCs.
Use: Install on up to five PCs and Macs, one household
Buy: Annual or monthly subscription, automatic upgrade
Office 365 Small Business Premium
Office programs: Word, Excel, PowerPoint, Outlook, OneNote,
Publisher, and Access
Cloud services: Hosted email, web conferencing
Use: Best for businesses with 1 – 10 users
Buy: Annual subscription, paid monthly
The new Office products are available in more countries/regions than ever before.
The new Office subscription products for home and school are available in most countries/regions.
In countries/regions where subscription products are not available, you can still
buy new Office 2013 suites for one PC, such as Office Home & Student 2013.
On Office.com, when you select the option to buy a subscription product, you’ll
see a country/region selector. It’s important that you select the country/region
in which you will be billed for the subscription, and in which you’ll be using the
software. Selecting a country/region that you will not be billed in may cause problems
with subscription setup and renewal.
You’ll need Windows 7, Windows 8 OS, or Mac OS X version 10.6 or later to successfully run Office on your PC or Mac. Office Mobile supports Windows Phone devices running Windows Phone OS 7.5 and higher.
Yes. You can sign up to try Office 365 Home Premium for one month free.
If you are signing up for a trial month on the Office.com website
you will need to enter your credit card details and sign
in using a Microsoft account. Your credit card will be automatically charged after
the first calendar month, and then again on a monthly basis, so you can continue
to access all the features of Office 365 Home Premium. You can cancel online without
penalty at any time, during or after the trial period, by visiting www.office.com/myaccount
Trials are also available for the Office 365 business plans, including Office 365
Small Business Premium.
The Office trial gives you access to all the features of Office 365 Home Premium
except the additional
20 GB of SkyDrive storage. You can install the Office trial alongside your existing
version of Office.
Your free trial includes:
The trial has the same system requirements as the full purchased Office 365 Home
Your Microsoft account is the combination of an email address and a password that
you use to sign in to services like Hotmail, Messenger, SkyDrive, Windows Phone,
Xbox LIVE, or Outlook.com. If you use an email address and password to sign in to
these or other services, you already have a Microsoft account—but you can also sign
up for a new account if you prefer.
With this release of Office, you must be signed in with your Microsoft account to
start an Office subscription and to install and manage your Office software. You
may also need to sign in with a Microsoft account when you install the latest Office
Please note that some subscription benefits, such as additional storage with SkyDrive,
are linked to the Microsoft account that is used to manage your subscription.
Any time you want to install Office on another PC or Mac, choose a new language for an installation,
or make other changes to your account, simply return to www.office.com/myaccount
and sign in with your Microsoft account. Remember – the Microsoft account you use
to sign up for Office is the same account you’ll use to manage your Office subscription.
Benefits of the new Office
Office 365 customers with an active subscription always get the newest versions
of the Office applications when they are available. When we release a new version
of Office, you will be notified that you have the option to update your software
to the latest version.
If you have an active Office 365 Home Premium or Office 365 University subscription,
and available installs, you can install Office applications including Word, Excel,
PowerPoint and Outlook on your Mac. The applications available for Mac users and
the version numbers may be different from those available for PC users.
Current Office application versions for Office 365 are Office 2013 for Windows and
Office 2011 for Mac. Customers with an active subscription will be entitled to the
newest versions when available.
No, Office applications are tailored to work best on each platform and device. The
Office applications available for Mac users and the version numbers may be different
from those available for PC users.
At launch Office supports PCs running Windows 7 or higher, and Macs with Mac OS
X 10.6 or higher. Office Mobile supports Windows Phone devices running Windows Phone
OS 7.5 and higher.
Yes, a person with a previous version of Microsoft Office can easily open documents
created with the latest release of Office.
Office 2007, Office 2010, Office 365, or Office 2013 users can open documents created
using the latest release of Office applications without any additional action.
Customers using earlier versions of Office may need to download and install a compatibility pack.
Office on Demand comes with some Office 365 subscriptions, including Office 365
Home Premium, Office 365 University and Office 365 Small Business Premium subscriptions.
It lets you use your Office applications on PCs that don’t have Office installed
on them. For example, a PC in the library, at a business center, or one that you
borrowed from a friend.
The applications you want to use, for example Word or Excel,
are streamed to the PC instead of being permanently installed on it. Streaming speed
depends on Internet connectivity speed. Once you close the applications, they are
no longer available to other users of that PC. Documents you save to SkyDrive will
also no longer be available to other users, unless you saved them locally on the
You can use Office on Demand on a PC that is connected to the Internet and running
Windows 7 or later. Office on Demand is not available for Mac.
If you have an Office 365 Home Premium
or Office 365 University
subscription, you can create a new document using
Office on Demand by going to www.office.com
, signing in with your Microsoft account and then, on the
MY OFFICE tab, clicking Create New
for the application
you want to use. You will be able to start working on your new document within seconds—even
before the streaming of all features is complete. You can also access existing documents
using Office on Demand, either from Office.com or from SkyDrive. Just sign in with
your Microsoft account and open the document you want to work in.
If you have an Office 365 Small Business Premium subscription, you can use Office
on Demand by logging into your account at www.office.com
on a PC that doesn't have Office installed. Then, go to SharePoint
and open the file you want to work on, selecting the option to edit the document
in its application.
Office on Demand is not available for Mac.
The new Office on Demand can instantly stream your Office applications to any PC
running Windows 7 or higher, when you want it to. Like Office Web Apps, Office on
Demand allows users to access Office and their documents from anywhere.
Office Web Apps are best suited for quick viewing and editing, while Office on Demand
provides access to your full-featured Office applications.
Office Web Apps are available across a variety of operating systems, devices, and
browsers, providing access to Office tools and your documents when working from
non-Windows 7 PCs (and earlier), from other platforms (Mac OS and Linux, or from
Language support for Office
Office is available in the languages listed below. Not all languages are available
in all countries/regions.
- For PCs running Windows: Arabic, Bulgarian, Chinese
Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, Estonian,
Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese,
Kazakh, Korean, Latvian, Lithuanian, Malay (Malaysia), Norwegian (Bokmål), Polish,
Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian (Latin),
Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, and Vietnamese.
- For Mac: English, Japanese, French, Russian, German,
Spanish Chinese (Simplified), Chinese (Traditional), Dutch, Italian, Swedish, Danish,
Polish, Norwegian (Bokmål), Finnish.
Microsoft offers simple and cost-effective solutions for multilingual individuals,
families, and small businesses.
- Office 365 Home Premium or Office 365 University:
Each time you install Office on an additional PC or Mac at www.office.com/myaccount, you can choose the language in which to install
- Office 2013 suites (for example, Office Home &
Business 2013): Find out about other options to use Office in languages other than
the one you originally purchased at www.office.com/language.
SkyDrive is a service that enables you to upload files to storage in the cloud and
then access them from a computer or phone. You can use SkyDrive to store documents,
notes, photos, music, videos or other types of file.
SkyDrive simplifies sharing. You can send photos and files through email, send a
short link to them in a text message, or post them to a social network, your website,
or your blog—all right from SkyDrive.
There's also a desktop app for SkyDrive you can install that creates a folder on
your PC or Mac that automatically syncs with your cloud folder, so you can access
your files offline.
All SkyDrive users receive 7 GB of storage with SkyDrive for free. Additional storage
can be purchased if needed. Customers with an active Office 365 Home Premium or
Office 365 University subscription receive an additional 20 GB of SkyDrive storage,
per subscription, for a total of 27 GB of storage. Additional storage is not available
during trial periods.
This additional 20 GB of SkyDrive storage is applied to the SkyDrive account that
is linked to the Microsoft account used to create the Office 365 subscription account.
Customers with an active Office 365 Home Premium
or Office 365 University
subscription receive 20 GB of storage with SkyDrive,
in addition to any free or paid SkyDrive allowances. This additional 20 GB of SkyDrive
storage is applied to the SkyDrive account that is linked to the Microsoft account
that was used to set up the Office 365 subscription. Sign in to Office with this
Microsoft account to access your additional storage with SkyDrive.
Other members of the household using an Office 365 Home Premium subscription can
access a free 7 GB of storage per user with SkyDrive and purchase additional storage
if desired. To use SkyDrive they need to download a SkyDrive desktop app
and sign in to Office using their personal Microsoft
account, or they can visit SkyDrive.com and sign in using their personal Microsoft
With the SkyDrive desktop app installed on your computer, your documents are
available offline without any action required from you. The SkyDrive desktop app
creates a folder on your computer that automatically syncs documents between your
SkyDrive storage in the cloud and your computer, so you can work on your documents
offline and be assured that they are always in sync.
Your documents will remain accessible to share and download. If you have reached
or exceeded your free 7 GB storage limit, you won’t be able to add any further documents.
You will have the option to access and edit your documents saved on SkyDrive using
Office Web Apps
. You may save your SkyDrive
documents to another computer or disk drive at any time.
About Skype world minutes
With Skype you can call friends, family, or colleagues over the internet - through your computer, mobile phone, and other devices. Call, video call, and instant
message other people with a Skype account for free, or you can use Skype world minutes
to call friends or family with or without a Skype account on their mobile phone
You can use Skype world minutes to call friends or family with or without a Skype
account on their mobile phone or landline. Just dial from Skype and your friends
and family can pick up on their phone.
Your Skype world minutes will be applied to a new or existing Skype account. Each
month you will receive 60 Skype world minutes. Your Skype world minutes allowance
resets each month. Special, premium and non-geographic numbers cannot be called
using Skype world minutes. Calls to mobiles are for select countries only. Skype
world minutes available in select countries.
Your Skype world minutes will be associated with a Skype account of your choice.
This can be an existing Skype account, or you can set up a new one. To activate
your Skype world minutes, follow these steps:
- Sign in to www.office.com/myaccount using the Microsoft account that you used to set up
your Office 365 subscription.
- Click Activate your
Skype world minutes. On the page that appears, do one of the following:
- If you don’t have a Skype account, or you want to set up
a new Skype account, click Create Skype account. Then, return to the www.office.com/myaccount page and click Activate.
- If you already have a Skype account where you want to receive
your minutes, click Activate and sign in to your existing Skype account.
You can change the Skype account with which your Skype world minutes are associated
once per year. To do this you need to deactivate your Skype world minutes from the existing
account, and then assign them to a new or different Skype account.
Follow these steps:
- Go to www.office.com/deactivateskype.
- If prompted, sign in with the Microsoft account that you used to start your subscription.
- Click Deactivate.
- Then, follow the same
steps you took to activate your Skype world minutes originally.
Yes. Skype world minutes work with your existing Skype plans.
You can use Skype world minutes from any device where you have Skype installed,
whether it’s your mobile phone, tablet, TV, or other device, subject to country/region availability.
You can call the following countries/regions:
Both landlines and mobile phones: Canada, Guam, Hong Kong SAR, Puerto Rico, Singapore,
Thailand, and the United States.
Landlines only: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei,
Bulgaria, Chile, China, Croatia, Colombia (excl. Lex), Costa Rica, Czech Republic,
Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland,
Indonesia (Jakarta), Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg,
Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay,
Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain,
Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and Venezuela.
You can call from any country/region in the world except Algeria, Armenia, Azerbaijan,
Bahrain, Bangladesh, Belarus, China, Côte d’Ivoire, Egypt, Ghana, India, Kazakhstan,
Korea, Kuwait, Lebanon, Libya, Morocco, Namibia, Pakistan, Qatar, Russia, Taiwan,
Tunisia, and United Arab Emirates.
Note that special, premium, and non-geographic numbers are not covered by Skype
world minutes. Additionally, it isn’t possible to place emergency calls.
Skype offers a variety of pay-as-you-go and subscription options to supplement Skype
world minutes. Visit www.skype.com
Office 365 University
Office 365 University is a four-year subscription for full- and part-time enrolled
university and college students, faculty, and staff in accredited institutions.
Alumni of these institutions are ineligible.
After purchasing Office 365 University at a participating retailer, you need to
go online to verify your eligibility in order to activate Office. You are also subject
to the Office 365 University EULA
and will be required to accept the agreement before activating the
product. Internet access is required. The academic verification and redemption process
occurs online. Each eligible user can redeem Office 365 University product once
in a three year period and can only activate a maximum of two.
The Office 365 University plan allows you to install Office on up to two PCs or
Macs, for use by a single person.
Office 365 University is available in the following countries/regions: Australia,
Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Iceland, Indonesia,
Ireland, Israel, Italy, Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia,
Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal,
Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland,
Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, and
Office 365 University will be available in each of the countries/regions listed
as the new Office is released in that country/region.
Download and install Office
If you installed one of the Office 365 Preview plans, the Preview will expire approximately
60 days after the next version of Office becomes available in your market. As the
date approaches, you’ll receive notifications in the Office applications alerting
you to the pending expiration. Once the Preview has expired, the applications enter
read-only mode, which means that you can view or print documents only, it isn’t
possible to create new documents, edit, or save them.
You must uninstall the Preview version of Office before installing a newer version
of Office. To do so, run the Fix it tool that is available on the Support site.
If your tablet includes a preview edition of Microsoft Home and Student 2013 RT,
you’ll be automatically updated to the final edition for free via Windows Update.
The update can also be accessed manually at any time. On your Windows RT device
go to the Start Screen and search “Windows Update” and from the Settings filter
select either ‘Windows Updates’ or ‘Check for Updates’. You can also access Windows
Update through Control Panel and tap or click “Check for Updates”. (Internet Wi-Fi
connection required for update and Internet usage charges may apply).
If you installed Office 365 Small Business Premium or Office 365 Enterprise, all
data in the Preview account will be deleted when the Preview ends, including email
and calendar data, web sites, and uploaded documents, so be sure to move any information
you want to keep to a different location.
Internet access is required to install and activate all the latest releases of Office
suites and all Office 365 subscription plans.
For subscription versions of Office including Office 365 Home Premium you will need
to go online to manage your subscription account, for example to install Office
on other machines, or to change billing options. You will also need to connect to
the Internet regularly to keep your version of Office up-to-date and benefit from
automatic upgrades. Internet connectivity is also required to access the Office
365 offerings such as SkyDrive
on the PC or Mac that you want to install Office
on, and then sign in with the Microsoft account that you used to purchase the subscription.
Once signed in, click Install Office and follow the onscreen instructions.
Please ensure you are signed in with the Microsoft account that you want to associate with your Office product.
Follow the instructions provided on your Office packaging. In most cases, you will
need to visit www.office.com/setup
and follow the onscreen instructions to download the
software to your computer.
Please ensure you are signed in with the Microsoft account that you want to associate
with your Office product.
All versions of the new Office for Windows PCs use Click-to-Run, a streaming technology
that lets you begin to use Office applications before installation is complete.
The actual download speed of Office depends on the speed of your Internet connection.
The 32-bit version of Office is installed by default. Even if your computer is running
a 64-bit version of Windows, we recommend that you install the 32-bit version of
Office, because it is more compatible with the applications and add-ins that work
with Office. If you do want to install the 64-bit version of Office, you can do
so by taking the following steps:
- Office 365 Home Premium: Go to www.office.com/myaccount, click Languages and install options,
and then click Additional install options.
- Other Office 365 plans: Log into your account at login.microsoftonline.com and choose the option to install the 64-bit version of Office.
It is not possible to install both the 64-bit version and 32-bit versions of Office
on the same computer.
Managing your Office 365 subscription
You can manage your billing information, install or remove Office from additional
PCs or Macs, and manage your installations of Office on other devices at any time.
- Office 365 Home Premium or Office 365 University:
Go to www.office.com/myaccount and follow the on-screen instructions.
- Other Office 365 plans: Log into your Office 365 account at
to edit your profile as a user or manage your organization as an administrator.
Office 365 Home Premium can be installed on up to five PCs, or Macs, for use by
your entire household. Office 365 University can be installed on up to two PCs or
Macs, for use by one person.
If you have installed
Office on the maximum number of PCs or Macs and want to use Office on a different
PC or Mac, you can deactivate a computer from your subscription, by logging in to
. You can then install Office on a new PC or Mac.
The copy of Office on the PC or
Mac that was removed from the subscription will revert to reduced functionality
mode, but you will not lose the documents that are saved locally on the original
To uninstall Office:
- Office 365 Home Premium or Office 365 University:
Go to www.office.com/myaccount. In the Current PC Installs
section, click Deactivate. Then, to remove Office entirely,
go to your PC's Control Panel and uninstall Office 365 Home Premium.
- Other Office 365 plans: Log in to your account at login.microsoftonline.com to manage your installations, including deactivating Office.
If you want to remove Office applications completely from your computer, you must
uninstall Office 365 from your PC's Control Panel.
Deactivating Office leaves the Office applications on your PC in read-only mode,
which means that you can view documents but can't create new documents, edit them,
or save them. To remove Office applications completely, you must uninstall Office
from your computer using your PC's Control Panel.
There are several ways to get a back up for your Office product:
- Office 365 Home Premium and Office 365 University
customers can download or reinstall from office.com/myaccount.
- You may order a DVD back-up copy for the latest release Office
products for a fee. Visit www.office.com/backup for details.
- If you are using an Office for business product, please see
the Office 365 for business FAQ:
Back-up copies cannot be shipped to the following countries/regions:
Bhutan, Brazil, China, Cocos (Keeling) Islands, Cook Islands, French Southern and
Antarctic Lands, Heard Island and McDonald Islands, Iraq, Jan Mayen, Kiribati, Libya,
Micronesia, Myanmar, Nauru, Nepal, Niue, Palau, Pitcairn Islands, Saba, Samoa, Sint
Eustatius, Timor Leste, Tokelau, Wallis and Futuna.
As the expiration date approaches, you will receive notifications in the Office
applications and via email, alerting you to the upcoming expiration. Once your Office
365 subscription expires, the Office software applications enter read-only reduced
functionality mode, which means that you can view or print documents, but you will
not be able to create new documents or edit existing documents.
To return to full Office functionality, you can purchase a new subscription or one
PC another version of Office, from Office.com
or any participating retailer. You could also return to using
an older version of Office, or use the free Office Web Apps on SkyDrive for basic
Billing and renewal
You will be notified before you’re charged when it’s time to renew an annual subscription.
If you are signed up for a monthly subscription, your payment will be automatically
debited each month and you won’t be notified in advance.
You can change your payment method or cancel your subscription at any time by signing
in to www.office.com/myaccount
with the Microsoft account that you used to set
up the subscription.
Log in to www.office.com/myaccount
to manage your billing options for your Office
365 Home Premium subscription.
- Setting up auto-renew is the simplest way to ensure
continued service for your Office 365 subscription. If you set up an annual subscription,
you will be notified before you are charged.
- On the www.office.com/myaccount page, click Set up an auto-renew subscription.
- Select the annual or monthly purchase option.
- Click Buy, complete the purchase with your billing information, and then
- Customers on a monthly subscription can switch to an annual
subscription by following these steps:
- Go to http://office.microsoft.com/home-premium.
- Select the annual (per year) purchase option.
- Click Buy now and complete the purchase with your billing information.
Please note: You must sign in with the same Microsoft account which you used
to set up your monthly subscription.
- Click Save. Once you have completed this process, your account will be automatically
updated to annual billing.
Support and resources
You can contact Microsoft Support
questions on the subjects below.
- Order Status
- Product key
- Product activation
Visit Microsoft Support
for help on
technical issues, including:
- Product activation
- Product use
- Technical assistance