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Troubleshoot views
 

Missing buttons

ShowI want to rename a view, but the Rename button is disabled.

If the current view (view: Views give you different ways to look at the same information in a folder by putting it in different arrangements and formats. There are standard views for each folder. You can also create custom views.) is a standard view, you cannot rename it. Instead, copy the standard view, give it a new name, and then change the settings if you haven't already customized the view the way you want.

ShowMy Address Bar is missing.

To go to a Web site, type the address into your browser. To use the Address Bar to go to a Web site, on the View menu, point to Toolbars, click Web, and then type the address into the Address Bar.

ShowI don't see the button I want in the Navigation Pane.

To add or remove buttons in the Navigation Pane (Navigation Pane: The column on the left side of the Outlook window that includes panes such as Shortcuts or Mail and the shortcuts or folders within each pane. Click a folder to show the items in the folder.), click Configure Buttons Button image, click Add or Remove Buttons, and then click the button you want.

Note  To rearrange the buttons displayed in the Navigation Pane, click Configure Buttons Button image, and then click Navigation Pane Options. In the Display buttons in this order list, click the button you want to change, and then click Move Up and Move Down.

Items

ShowItems disappear when I switch to another view.

Some items (item: An item is the basic element that holds information in Outlook (similar to a file in other programs). Items include e-mail messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents.) in a folder may be temporarily hidden if the view (view: Views give you different ways to look at the same information in a folder by putting it in different arrangements and formats. There are standard views for each folder. You can also create custom views.) you are using includes a filter. To see all of the items, remove the filter.

ShowHow?

  1. On the View menu, point to Arrange By, and then click Custom.

  2. Click Filter.

  3. Click Clear All.

Note  You can quickly tell if a view filter has been applied to a folder by checking to see if the status bar (status bar: A horizontal bar at the bottom of the screen that displays information about the current condition of the program, such as the status of items in the window, the progress of the current task, or information about the selected item.) displays the words Filter Applied in the lower-left corner of the screen. Multiple Filters Applied displayed indicates that both a synchronization filter and a view filter have been applied. A synchronization filter allows you to choose which items are downloaded or kept in your Offline Folder files (.ost) (Offline Folder file: The file on your hard disk that contains offline folders. The offline folder file has an .ost extension. You can create it automatically when you set up Outlook or when you first make a folder available offline.)

ShowI can't edit my items.

ShowI'm using automatic formatting and only the first line of my messages is displaying correctly.

In multi-line layout, automatic formatting rules apply only to the first line of text. Switch to single-line layout, if you want all the lines of your message to be automatically formatted.

Shortcuts

ShowThe shortcut I'm adding doesn't show in the new group I created.

By default, new shortcuts that you create will always be added to the shortcut group (shortcut group: One of the groups of shortcuts to folders that can be displayed in the Shortcuts pane.). Click the shortcut you added, and then drag it to the new group you created.

Views

ShowI can't find the view I created.

ShowI added columns to a table view, but I can't see all of them.

Microsoft Outlook automatically resizes all column headings (column heading: The horizontal bar at the top of one column in a table. There are multiple column headings in the column heading row.) in the table (table: A view type that displays a list of items (rows) and their attributes (columns). Use this view to display details about items. Table is the default view type for Inbox and Tasks.) view (view: Views give you different ways to look at the same information in a folder by putting it in different arrangements and formats. There are standard views for each folder. You can also create custom views.) to fit in the Outlook window. That way you don't have to scroll to see the columns. In multi-line layout, Outlook displays only a few fields or columns, however you can see more by changing the number of lines that display. You can also see more columns by switching to single-line layout.

ShowThe folder views have disappeared in the Current View pane.

You have selected the Only show views created for this folder check box in the Custom View Organizer dialog box. To display the views, on the View menu, point to Arrange By, point to Current View, and then click Define Views. Clear the Only show views created for this folder check box.

ShowI want to copy information from a field that isn't displayed.

You need to display the field in the view, verify that in-cell editing is turned on, and then copy its contents.

  1. On the View menu, point to Arrange By, point to Current View, and then click a table (table: A view type that displays a list of items (rows) and their attributes (columns). Use this view to display details about items. Table is the default view type for Inbox and Tasks.) view type (view type: The basic structure of a view. When you create a view, you must first select one of five view types (table, timeline, day/week/month, card, or icon) to determine how information will be arranged and formatted in your new view.).
  2. Add the columns you want to copy the contents of to the view.

    ShowHow?

    In a table (table: A view type that displays a list of items (rows) and their attributes (columns). Use this view to display details about items. Table is the default view type for Inbox and Tasks.), a field is a column that contains information. In a card, a field is a box with a label that contains information.

    1. On the View menu, point to Arrange By, and then click Custom.
    2. Click Fields.
    3. Do one of the following:

      ShowAdd a field or column

      1. In the Available fields box, click the field you want to add.

        If the field you want is not in the Available fields box, click a different field set in the Select available fields from box, and then click a field.

      2. Click Add.

      ShowRemove a field or column

      1. In the Show these fields in this order box, click the field you want to remove.
      2. Click Remove.

        ShowTip

        To quickly remove a column, drag the column heading (column heading: The horizontal bar at the top of one column in a table. There are multiple column headings in the column heading row.) away from the row until an X appears through the column heading, and then release the mouse button.

        Deleted column heading

  3. On the View menu, point to Arrange By, and then click Custom.
  4. Click Other Settings.
  5. Select the Allow in-cell editing check box, and then click OK.
  6. Select the text you want to copy.
  7. On the Edit menu, click Copy.
  8. Switch to the other program or to the item you want to copy the information to.
  9. On the Edit menu, click Paste.

ShowMulti-line layout is displaying information that does not make sense.

Multi-line layout normally displays four fields (field: An element of a table that contains a specific item of information, such as a last name. A Title field might contain Mr. or Ms. Databases such as Microsoft SQL Server refer to fields as columns.) (From, Subject, Date, and Icon). If you have changed the order of the fields (columns) or added a text field to the column order before the From or Subject fields, your message information may display incorrectly in multi-line layout. Switch to single-line layout and review and rearrange your column headings (column heading: The horizontal bar at the top of one column in a table. There are multiple column headings in the column heading row.). The fields should be ordered so that From and Subject are the first two text fields, and the Date field (Received or Sent) is the first date field. You can specify that additional fields appear on lines following these default fields.