• Some contacts might be temporarily hidden if the view you use filters out certain details. To view all contacts in the Contacts folder, on the View menu, point to Arrange By, point to Current View, and then click Customize Current View. Click Filter, and then click Clear All.
• If you are viewing contacts in a table view type (view type: The basic structure of a view. When you create a view, you must first select one of five view types (table, timeline, day/week/month, card, or icon) to determine how information will be arranged and formatted in your new view.), the contacts might be grouped, and the groups might be collapsed so that you can't see the contacts within them. To expand groups to show details, click the Expand button . To collapse groups to hide details, click the Collapse button .
• Verify that dimension settings are large enough to display the contacts.

  How?

  1. In Contacts, on the View menu, point to Arrange By, point to Current View, and then click Customize Current View.
  2. Do one of the following:

     Card views

     1. Click Other Settings.
     2. Under Card dimensions, make sure the width specified is large enough to display your contacts.

     Table views

     1. Click Format Columns.
     2. Under Available fields button, select a field, and then make sure the Specific width value is large enough to display your items.
• Verify that data exists for the fields displayed. In a table view, if no data exists for your contacts in the fields shown in the view, a blank grid appears. Try selecting a different view, or modifying the table view to include fields that contain your data by right-clicking the grid, click Customize Current View, and then click Fields.
• Contacts might not be filed or sorted as you expect. In most views, contacts are sorted by the contents of the File as field. The File as field can contain a contact name, a company name, or a custom name for the contact. To change the way a contact is filed, open the contact, and enter what you want in the File as box. Or you can sort contacts by another field. Close the contact. On the View menu, point to Arrange By, point to Current View, and then click Customize Current View. Click Sort, and then select the field you want to sort by.

1. On the Tools menu, click E-mail Accounts.
2. Select View or change existing directories or address books, then click Next.

   This will display if the Microsoft Outlook Address Book (Address Book: The collection of address books that you can use to store names, e-mail addresses, fax numbers, and distribution lists. The Address Book may contain a Global Address List, an Outlook Address Book, and a Personal Address Book.) is added. Do one of the following:

   The Outlook Address Book is listed.

   1. On the Go menu, click Folder List.
   2. Right-click your contact folders, click Properties, and then click the Outlook Address Book tab.
   3. Make sure Show this folder as an e-mail Address Book is selected.

   The Outlook Address Book is not listed.

   1. Click Add, select Additional Address Books, and then click Next.
   2. From the list, select Outlook Address Book, then click Next.
   3. You must restart Outlook to complete this change.

• The view you use might not include the fields you want to see. For example, some views are set to show only the mailing address (mailing address: When you create a contact, you can enter up to three addresses for it. You select one address as the mailing address, which becomes the primary address that appears in most views and which is used in mail merges in Microsoft Word.), so you might see only one address even if you entered another.
• If you create custom fields (custom field: A field that you can create. A custom field can be a blank, combination, or formula field.), they are only available in the folder you create them in.
• If you add a field to a card view type (view type: The basic structure of a view. When you create a view, you must first select one of five view types (table, timeline, day/week/month, card, or icon) to determine how information will be arranged and formatted in your new view.), and the field you add is empty for a particular contact, you will not see the field in the card for that contact. To see the empty field, do the following.
  1. On the View menu, point to Arrange By, point to Current View, and then click Customize Current View.
  2. Click Other Settings.
  3. Select the Show empty fields check box.

• In most views, contacts are sorted by the contents of the File as field. The File as field can contain a contact name, a company name, or a custom name for the contact. To change the way a contact is filed, open the contact, and enter what you want in the File as box. Or you can sort contacts by another field. Close the contact. On the View menu, point to Arrange By, point to Current View, and then click Customize Current View. Click Sort, and then select the field you want to sort by.
• You might have sorted contacts by an entire address instead of by part of the address. For example, if you sort contacts by the Business Address field, Microsoft Outlook uses the first line of text in the Business Address field to sort the contacts. To see contacts sorted by the city or country/region of the business address, sort them by the Business Address City or Business Address Country field. On the View menu, point to Arrange By, point to Current View, and then click Customize Current View. Click Sort, and then click Address fields in the Select available fields from box. In the Sort items by box, click the field you want to sort by.
• You might have sorted contacts by a mixture of business and home addresses. If you sorted by the State or Country field, Outlook uses the mailing address to sort contacts. You might have made the mailing address a business address for some contacts and a home address for others. To change the mailing address, open the contact. Under Addresses, click the arrow next to Business, Home, or Other to change between the three address types. Select the address type to make the mailing address, and then select the This is the mailing address check box.

If you sort contacts by a non-text field, such as Birthday, the letter buttons will not show in a card view type (view type: The basic structure of a view. When you create a view, you must first select one of five view types (table, timeline, day/week/month, card, or icon) to determine how information will be arranged and formatted in your new view.). To see the letter buttons, sort contacts by a text field such as File as.

The contact may be located in a contact folder other than Contacts, or it may be in a subfolder under the main Contacts folder. You can only automatically record items in Journal for contacts that are located in the main Contacts folder. Move or copy the contact to the main Contacts folder to have the contact appear.

If any contact names are not underlined, click the Tools menu, and then click Check Names. If a name is still not underlined, the name is not in your Contacts folder.

1. On the View menu, point to Arrange By, point to Current View, and then click Customize Current View.
2. Click Other Settings.
3. Under Card dimensions, in the Multi-line field height box, type the minimum number of text lines to display if the field contains more text than will fit or if the card is narrow.
4. Under Card dimensions, in the Card width box, type a larger number to increase the amount of data shown.

To make sure the parts of an address or name are identified correctly for sorting, filtering, or mail merge, open the contact and then click Full Name and the button that appears under Addresses. Review each entry, and make changes as appropriate.

Note  In some regions/countries, the Full Name button and Business, Home, and Other button under Addresses is replaced by individual fields.

If the field you added is empty, you will not see the field in a card view type.

1. On the View menu, point to Arrange By, point to Current View, and then click Customize Current View.
2. Click Other Settings.
3. Select the Show empty fields check box.

For all view types, card or table, also make sure that the field has been added to the list of fields to show.