• To select adjacent items (item: An item is the basic element that holds information in Outlook (similar to a file in other programs). Items include e-mail messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents.), click the first item, and then hold down SHIFT and click the last item.
• To select nonadjacent items, click the first item, and then hold down CTRL and click additional items.
• To select all items, click the Edit menu, and then click Select All.

Note  Changing the view (view: Views give you different ways to look at the same information in a folder by putting it in different arrangements and formats. There are standard views for each folder. You can also create custom views.) for items can make selecting specific items easier. For instance, if you want to select all messages that have the same subject, in the folder containing the messages, click View, point to Arrange By, and then click Subject. Select the messages you want from the view.