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Multi-line layout is only available in a table view type (view type: The basic structure of a view. When you create a view, you must first select one of five view types (table, timeline, day/week/month, card, or icon) to determine how information will be arranged and formatted in your new view.).

1. On the View menu, point to Arrange By, and then click Custom.
2. Click Other Settings.
3. Under Other Options, do one of the following:
   • To always use multi-line layout, select Always use multi-line layout.

     If this option is unavailable, clear the Use multi-line layout in widths smaller than n characters check box, and then select Always use multi-line layout.

   • To specify the width at which Microsoft Outlook switches to single-line layout to show more fields, select the Use multi-line layout in widths smaller than n characters check box, and then type the number you want for n.