Microsoft Office Online
Sign in to My Office Online (What's this?) | Sign in

 
 
Microsoft Office Outlook
Search
Search
 
Check for updates: (c) Microsoft
Office downloads
 
 
 
Warning: You are viewing this page with an unsupported Web browser. This Web site works best with Microsoft Internet Explorer 6.0 or later, Firefox 1.5, or Netscape Navigator 8.0 or later. Learn more about supported browsers.

Email this linkEmail this link Printer-Friendly VersionPrinter-Friendly Version Bookmark and ShareShare
I can send, but not receive e-mail messages
 
Applies to
Microsoft Office Outlook® 2003

You can check several things to help resolve being able to send but not receive e-mail messages.

ShowManually start an Outlook Send/Receive

By default, Outlook does not automatically check for new e-mail messages. You can manually check for new e-mail messages as often as you want by clicking Send/Receive on the Standard toolbar.

ShowConfigure Outlook to automatically retrieve new messages

You can set up Outlook to check for new e-mail messages at intervals of one minute to 1,440 minutes (one day).

  1. On the Tools menu, point to Send/Receive, point to Send/Receive Settings, and then click Define Send/Receive Groups.
  2. Select the group that contains the e-mail account that you want to regularly check for messages.

    Note  If you have not set up multiple send/receive groups, all of your e-mail accounts are contained in the All Accounts group.

  3. Under Setting for group "group name", select the Schedule an automatic send/receive every x minutes check box.
  4. Enter a number from 1 to 1440 in the minutes box.
  5. Click Close.
  6. On the Standard toolbar, click Send/Receive.

    Note  This is the only time you need to click the Send/Receive button.

advertisement