Handheld and palm-size devices are becoming increasingly popular because they enable you to read and compose e-mail, schedule appointments, track contacts, and much more while you're on the road or away from your desktop computer. The most common problems users experience with handheld and palm-size devices and Outlook 2000 are related to the synchronization process. Synchronization transfers information you record in the handheld or palm-size device to your desktop PC and information from your desktop PC to the device through synchronization software.

Synchronization software varies among users. You might be using the software provided with your device, or third-party software. The combination of synchronization software, device, and its operating system affects how you resolve synchronization problems. Consequently, if you have problems with information you've synchronized, first consult the documentation or support resources for your synchronization software. If you determine the problem isn't with that software, search the Microsoft Help and Support Web site for information on specific types of handheld or palm-size devices or for information on specific types of synchronization software.