In addition to helpful Outlook 2000 articles, tips and tricks, and Outlook 2000 Downloads. These articles respond directly to questions you have asked Microsoft Office Online through the Answer Wizard in Outlook Help. The following list brings together all the various types of user assistance available on the Microsoft Office Online site and addresses some of the most common user questions about Outlook.

Adding contacts and e-mail addresses

• Add an address to my Outlook Contacts folder from e-mail I receive
• Create new Outlook Contacts from e-mail sent to you
• Move e-mail addresses from another product into Outlook

Customizing your copy of Outlook 2000

• Add a background image or color to an Outlook HTML message
• Create a message template in Outlook
• Create an additional Calendar in Outlook
• How to change Proxy Server settings for use with Outlook
• How to install Help for Outlook forms
• Password protect your Personal Folders File in Outlook
• Play a custom sound when Outlook delivers new e-mail
• Set Outlook as your default e-mail program
• Set Word as your default e-mail editor in Outlook
• Share an Outlook Calendar using Net Folders
• Show that you're free or out of office during an appointment
• View your Outlook Inbox and Calendar at the same time

Sharing, hiding, and protecting data

• How can I get a copy of another person's certificate?
• If you get a message when you send secure Outlook e-mail
• Mark an appointment as private in Outlook
• Secure your Outlook dial-up connection
• Ways to back up Outlook data
• Ways to synchronize Outlook data

Troubleshooting

• Outlook Inbox Repair Tool
• Problems connecting to ATT World Net with Outlook?
• Problems using handheld devices with Outlook?
• Problems using MCI Internet Mail with Outlook?
• Problems using MSN with Outlook 2000?
• Quick reference for switching from Notes to Outlook
• Resolve synchronization issues in Outlook
• Use Microsoft At Work Fax with Outlook
• Where are my Outlook files and items stored?

How to get the answers you need from Help

When you have a question about an Office program, you can ask the Office Assistant for help. For example, if you want to see information about how to save a document as a Web page, you can type save document in the Office Assistant balloon. However, typing something more specific, such as save a document as a Web page, will provide you with better feedback. If the Office Assistant is turned off, you can type your question on the Answer Wizard tab in the Help window, and then click Search.

The natural language technology in Office 2000 allows you to ask the Office Assistant for help in your own words, without having to know the correct computer terminology. You get personalized, interactive assistance when you need it.

Send your question to Microsoft Office Online

If you have a question about Outlook and can't find the answer in Outlook Help or on the Microsoft Office Online site, you can send your question to Microsoft Office Online by using the Office Assistant. A response to your question may be posted on the Microsoft Office Online site.

You must be using the Office Assistant to get Help. When you ask a question in Outlook Help and don't find the information you want, do the following to send your question to Microsoft Office Online and search for help there:

1. Select the None of the above, look for more help on the Web option in the Office Assistant balloon.
2. In the text box provided for your feedback, describe what you are trying to do.
3. Click Send and go to the Web to send your question and search for help on Web site.