Troubleshoot sending and receiving messages

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ShowWhen you start Microsoft Office Outlook 2003, you receive the message: A system component, RPC, required by Outlook to connect to the e-mail server is not configured properly.

This behavior may occur when certain registry values are missing in the Microsoft Windows Registry. To resolve this problem, follow the steps in Microsoft Knowledge Base Article 830914.

ShowThe Send button on the E-mail toolbar is missing.

For the Send button to be available, you must have an e-mail account set up in your Outlook profile. You may have chosen not to add an e-mail account when you installed Outlook or canceled the new account wizard.

After you set up an e-mail account, the Send button will be available.

ShowMy e-mail goes to the wrong person.

Outlook is checking names, and you are accepting the addresses with the green wavy underlines without verifying them.

ShowI can't access my MSN account.

MSN Internet Access version 5.3 or earlier accounts were set up with POP3 (POP3: A common protocol that is used to retrieve e-mail messages from an Internet e-mail server.) e-mail accounts. MSN Explorer accounts use HTTP e-mail accounts. Older accounts may be migrated to newer HTTP accounts. For assistance in determining which type of e-mail account you use, contact MSN support.

ShowMSN HTTP accounts

  1. On the Tools menu, click E-mail Accounts.
  2. Click Add a new e-mail account, and then click Next.

If you have already added your MSN account to Microsoft Outlook, click View or change existing e-mail accounts, click Next, click the MSN account, and then click Change. Proceed to step 4.

  1. Click HTTP, and then click Next.
  2. In the Your Name text box, type your name as you want others to see it.
  3. In the E-mail Address text box, type your complete e-mail address including @msn.com.

The HTTP Mail Service Provider list box automatically changes to MSN when you enter an e-mail address ending in msn.com.

  1. In the User Name text box, type your account name. Do not include @msn.com.
  2. In the Password box, type your MSN account password. You can choose to have Microsoft Outlook remember your password by selecting the Remember password check box.

 Important   You should not do this if anyone else has access to your Windows account.

  1. Leave the Log on using Secure Password Authentication (SPA) check box clear.
  2. Click Next, and then click Finish.

ShowMSN POP3 accounts

  1. On the Tools menu, click E-mail Accounts.
  2. Click Add a new e-mail account, and then click Next.

If you have already added your MSN account to Microsoft Outlook, click View or change existing e-mail accounts, click Next, click the MSN account, and then click Change. Proceed to step 4.

  1. Click POP3, and then click Next.
  2. In the Your Name text box, type your name as you want others to see it.
  3. In the E-mail Address text box, type your complete e-mail address including @msn.com.
  4. In the Incoming mail server (POP3) text box, type pop3.email.msn.com.
  5. In the Outgoing mail server (SMTP) text box, type smtp.email.msn.com.
  6. In the User Name text box, type your account name. Do not include @msn.com.
  7. In the Password box, type your MSN account password. You can choose to have Microsoft Outlook remember your password by selecting the Remember password check box.

 Important   You should not do this if anyone else has access to your Windows account.

  1. Select the Log on using Secure Password Authentication (SPA) check box.
  2. Click More Settings.
  3. On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.
  4. Select Use same settings as my incoming mail server.
  5. Click OK.

Click Test Account Settings to verify that your account is working. If there is missing or incorrect information, such as your password, you will be prompted to supply or correct it. Be sure your computer is connected to the Internet.

  1. Click Next, and then click Finish.

ShowI can't locate a previously started message.

ShowI want to stop automatic saving of all my unfinished messages.

  1. On the Tools menu, click Options, and then click E-Mail Options.
  2. Clear the Automatically save unsent messages check box.

ShowI can't find Microsoft Outlook Help when I use Microsoft Word as my e-mail editor.

The default e-mail editor for Outlook is Microsoft Word. When you are in an open message in Microsoft Outlook, if you type a question in the Type a question for help box, you get Help about Microsoft Word. If you want Help about Outlook, such as a topic about how to address a message, in the Outlook Navigation Pane, click Inbox to switch back to Outlook, and then type a question in the Type a question for help box.

ShowThe Save Stationery command isn't available for a message I received with stationery.

The background you see in the message may not be stationery. It may be a Microsoft Word theme that doesn't have an equivalent stationery in Microsoft Outlook and therefore can't be saved.

ShowSending and receiving messages is slow.

  • Before you use Microsoft Word to compose a message, close any Word dialog boxes that you are not using.
  • If you use Microsoft Word as your e-mail editor, you should have at least 128 megabytes (MB) of memory available. To select which e-mail editor you use, on the Tools menu, click Options, and then click the Mail Format tab. Then, select or clear the Use Microsoft Word to edit e-mail messages check box.
  • Programs that work in the background, such as virus-scanning programs, might slow down Microsoft Word. Use System Monitor — an optional Microsoft Windows accessory program — to see whether you are running programs that slow down your computer's performance and to see which program uses the highest percentage of processor time.
  • If you use Remote Mail, you can screen messages by reviewing the message headers (message header: Summary information that you download to your computer to determine whether to download, copy, or delete the entire message from the server. The header includes these fields: Subject, From, Received, Importance, Attachment, and Size.) before you download the complete messages.
  • If you use offline folders and typically synchronize all folders, try to synchronize only the folders you need. Also, because the Deleted Items folder is automatically updated, empty it before you synchronize the folders. To empty the Deleted Items folder automatically when you quit Microsoft Outlook, on the Tools menu, click Options, click the Other tab, and then select the Empty the Deleted Items folder upon exiting check box.
  • Notifications can slow down the speed at which you receive messages.

ShowI can't send or receive e-mail messages.

ShowI am unable to send pictures to recipients.

ShowI can't open a shared folder to see messages.

ShowI can't see all of my messages.

ShowMy messages remain in my Outbox and are not sent.

ShowWhen I start Outlook, I am prompted for options I don't want.

ShowI have problems sending and receiving e-mail messages over the Internet.

ShowOutlook says that Mapi32.dll is the wrong version.

Installing other messaging software after installing Microsoft Outlook can cause problems. If you see a message that says that your Mapi32.dll file is corrupt or the wrong version, you can fix it by running a program in the Microsoft Windows System Directory.

  • In C:\winnt\system32 or C:\windows\system32 double-click Fixmapi.exe to run the program.

ShowI do not want new mail from my POP3 e-mail account stored in the Exchange account Inbox.

If your profile contains both a Microsoft Exchange Server and POP3 e-mail account and you use the default setting to deliver all new mail to the Exchange mailbox, your downloaded POP3 mail is stored in your Exchange account on the Exchange server. You can use Outlook rules to move messages as they are received to a specified folder in your Personal Folders file (.pst) (Personal Folders file (.pst): Data file that stores your messages and other items on your computer. You can assign a .pst file to be the default delivery location for e-mail messages. You can use a .pst to organize and back up items for safekeeping.).

 Note   Additional troubleshooting information is available for Cached Exchange Mode users.

 
 
Applies to:
Outlook 2003