Troubleshoot public folders

ShowThe information in my public folder disappeared.

ShowThe form I want isn't available in the public folder.

You may not have permission to use the form, or you may be required to use another form to add information to the public folder. Contact the folder owner or your administrator. Contacts for a public folder appear on the Summary tab in the Folder name Properties dialog box. (Right-click the folder, and then click Properties.)

ShowThe view I want isn't available in the public folder.

  • The view you want to use may only be available to the owner of the public folder. Ask the owner to save a copy of the view that's visible to everyone. Contacts for a public folder appear on the Summary tab in the Folder name Properties dialog box. (Right-click the folder, and then click Properties.)
  • The view you want to use may be available only in one folder. In that folder, save a copy of the view, and then make the copy available in all of the folders that contain the same type of item.

ShowHow?

  1. On the View menu, point to Arrange By, point to Current View, and then click Define Views.
  2. In the Views for folder list, click Current view settings.
  3. Click Copy.
  4. In the Name of new view box, type a name.
  5. To change where the view will be available, under Can be used on, click an option.

 Note   New views are added to the Current View submenu (View menu).

ShowI can't add an item to a public folder.

  • You may not have permission to create items in the folder. Contact the folder owner or your administrator.
  • Some public folders require that you post information by using a particular form that you may not have set up. For information about forms, contact your administrator.
  • The item type needs to match the folder type. For example, you can't add a task item in a mail folder type. If you want to create a new item of a different item type than the folder, create the item in the matching folder type and then move the item into the public folder.

ShowMy changes weren't saved to a file in a public folder.

ShowI see conflict messages in a public folder.

If your organization keeps public folders on more than one Microsoft Exchange Server computer, and the same item is modified on different computers, you may see conflict messages if those computers are synchronized.

To resolve the conflict, open the conflict message. This message contains all conflicting versions of the item. To combine all of the information into one item, open one of the items listed in the conflict message, and then copy any information you want from the other items into it. Then click Keep This Item. The other conflicting items are deleted.

To save all of the conflicting items as separate items in the public folder, click Keep All.

ShowThe Synchronization tab disappeared from the Properties dialog box for a public folder.

  • The Synchronization tab only appears in the Folder name Properties dialog box for a public folder from the shortcut in the Public Folders Favorites folder. You must open the Folder name Properties dialog box from the shortcut, not from the original public folder, to use the Synchronization tab.

ShowI receive an error message when I search for items in a public folder.

When you search for items in a public folder, you can only search one folder at a time. Subfolders and all other folders must be searched separately.

 
 
Applies to:
Outlook 2003