Troubleshoot installing Business Contact Manager for Outlook 2003

ShowI want to enable Business Contact Manager for Outlook

Do one of the following:

  • On the Start menu, point to All Programs, point to Microsoft Outlook with Business Contact Manager, and then click Enable Business Contact Manager.
  • On the Start menu, point to All Programs, point to Microsoft Office, point to Business Contact Manager for Outlook, and then click Enable Business Contact Manager for Outlook.

ShowI can’t see Business Contact Manager Help

  1. Verify that Business Contact Manager is installed.

ShowHow

  1. On the Start menu, click Control Panel.
  2. In Control Panel, click Add or Remove Programs.
  3. In the Currently installed programs list, check to see whether Business Contact Manager for Outlook 2003 appears.
  1. Do one of the following:
  • If Business Contact Manager does not appear in the Currently installed program list, do one of the following:
    • If you have the Business Contact Manager CD, install the program from that CD.
    • If you received Business Contact Manager with your computer purchase (and, therefore, do not have a CD) you need to enable Business Contact Manager.

ShowHow

  • On the Start menu, point to All Programs, point to Microsoft Outlook with Business Contact Manager, and then click Enable Business Contact Manager.
  • If Business Contact Manager appears on the Currently installed program list, and you are using Microsoft Small Business Server, you need to download and install the Business Contact Manager for Outlook 2003 Update: Windows Small Business Server 2003.
  • If Business Contact Manager appears on the Currently installed program list, and you are using Business Server or hosted Exchange, you'll need to create two separate profiles. One profile will contain an Exchange e-mail account, and the other profile will connect to Business Contact Manager.

ShowCreate profiles

To create the profiles, do both of the following:

ShowCreate a profile and connect it to Business Contact Manager

  1. On the Start menu, click Control Panel.
  2. Double-click User Accounts, and then double-click Mail.
  3. Click Show profiles, click Add, type a name for the profile, and then click OK.
  4. Click View or change existing e-mail accounts, and then click Next.
  5. Click New Outlook Data File.
  6. In the Types of storage list, click Business Contact Manager Database, and then click OK.
  7. Follow the instructions in the Associate Database Wizard.
  8. In the E-mail accounts dialog box, click Finish.

ShowCreate a Profile and connect it to an Exchange Server e-mail account

  1. On the Start menu, click Control Panel.
  2. Double-click User Accounts, and then double-click Mail.
  3. Click Show profiles, click Add, type a name for the profile, and then click OK.
  4. Click Add a new e-mail account, and then click Next.
  5. Click Microsoft Exchange Server, and then click Next.
  6. Type the name of your Exchange Server computer and the name of your mailbox, and then click Next.
  7. Click Finish.

ShowI can’t see the Business Contact Manager toolbar

  1. Verify that Business Contact Manager is installed.

ShowHow

  1. On the Start menu, click Control Panel.
  2. In Control Panel, click Add or Remove Programs.
  3. In the Currently installed programs list, check to see whether Business Contact Manager for Outlook 2003 appears.
  1. Do one of the following:
  • If Business Contact Manager does not appear in the Currently installed program list, do one of the following:
    • If you have the Business Contact Manager CD, install the program from that CD.
    • If you received Business Contact Manager with your computer purchase (and, therefore, do not have a CD) you need to enable Business Contact Manager.

ShowHow

  • On the Start menu, point to All Programs, point to Microsoft Outlook with Business Contact Manager, and then click Enable Business Contact Manager.
  • If Business Contact Manager appears on the Currently installed program list, and you are using Microsoft Small Business Server, you need to download and install the Business Contact Manager for Outlook 2003 Update: Windows Small Business Server 2003.
  • If Business Contact Manager appears on the Currently installed program list, and you are using Business Server or hosted Exchange, you'll need to create two separate profiles. One profile will contain an Exchange e-mail account, and the other profile will connect to Business Contact Manager.

ShowCreate profiles

To create the profiles, do both of the following:

ShowCreate a profile and connect it to Business Contact Manager

  1. On the Start menu, click Control Panel.
  2. Double-click User Accounts, and then double-click Mail.
  3. Click Show profiles, click Add, type a name for the profile, and then click OK.
  4. Click View or change existing e-mail accounts, and then click Next.
  5. Click New Outlook Data File.
  6. In the Types of storage list, click Business Contact Manager Database, and then click OK.
  7. Follow the instructions in the Associate Database Wizard.
  8. In the E-mail accounts dialog box, click Finish.

ShowCreate a Profile and connect it to an Exchange Server e-mail account

  1. On the Start menu, click Control Panel.
  2. Double-click User Accounts, and then double-click Mail.
  3. Click Show profiles, click Add, type a name for the profile, and then click OK.
  4. Click Add a new e-mail account, and then click Next.
  5. Click Microsoft Exchange Server, and then click Next.
  6. Type the name of your Exchange Server computer and the name of your mailbox, and then click Next.
  7. Click Finish.

ShowI’ve installed Business Contact Manager, but I was not prompted to create a new database

  1. Verify that Business Contact Manager is installed.

ShowHow

  1. On the Start menu, click Control Panel.
  2. In Control Panel, click Add or Remove Programs.
  3. In the Currently installed programs list, check to see whether Business Contact Manager for Outlook 2003 appears.
  1. Do one of the following:
  • If Business Contact Manager does not appear in the Currently installed program list, do one of the following:
    • If you have the Business Contact Manager CD, install the program from that CD.
    • If you received Business Contact Manager with your computer purchase (and, therefore, do not have a CD) you need to enable Business Contact Manager.

ShowHow

  • On the Start menu, point to All Programs, point to Microsoft Outlook with Business Contact Manager, and then click Enable Business Contact Manager.
  • If Business Contact Manager appears on the Currently installed program list, and you are using Microsoft Small Business Server, you need to download and install the Business Contact Manager for Outlook 2003 Update: Windows Small Business Server 2003.
  • If Business Contact Manager appears on the Currently installed program list, and you are using Business Server or hosted Exchange, you'll need to create two separate profiles. One profile will contain an Exchange e-mail account, and the other profile will connect to Business Contact Manager.

ShowCreate profiles

To create the profiles, do both of the following:

ShowCreate a profile and connect it to Business Contact Manager

  1. On the Start menu, click Control Panel.
  2. Double-click User Accounts, and then double-click Mail.
  3. Click Show profiles, click Add, type a name for the profile, and then click OK.
  4. Click View or change existing e-mail accounts, and then click Next.
  5. Click New Outlook Data File.
  6. In the Types of storage list, click Business Contact Manager Database, and then click OK.
  7. Follow the instructions in the Associate Database Wizard.
  8. In the E-mail accounts dialog box, click Finish.

ShowCreate a Profile and connect it to an Exchange Server e-mail account

  1. On the Start menu, click Control Panel.
  2. Double-click User Accounts, and then double-click Mail.
  3. Click Show profiles, click Add, type a name for the profile, and then click OK.
  4. Click Add a new e-mail account, and then click Next.
  5. Click Microsoft Exchange Server, and then click Next.
  6. Type the name of your Exchange Server computer and the name of your mailbox, and then click Next.
  7. Click Finish.

ShowI’m not sure if Business Contact Manager is installed

Business Contact Manager is installed if there is a Business Tools menu in the Outlook menu bar.

  1. Verify that Business Contact Manager is installed.

ShowHow

  1. On the Start menu, click Control Panel.
  2. In Control Panel, click Add or Remove Programs.
  3. In the Currently installed programs list, check to see whether Business Contact Manager for Outlook 2003 appears.
  1. Do one of the following:
  • If Business Contact Manager does not appear in the Currently installed program list, do one of the following:
    • If you have the Business Contact Manager CD, install the program from that CD.
    • If you received Business Contact Manager with your computer purchase (and, therefore, do not have a CD) you need to enable Business Contact Manager.

ShowHow

  • On the Start menu, point to All Programs, point to Microsoft Outlook with Business Contact Manager, and then click Enable Business Contact Manager.
  • If Business Contact Manager appears on the Currently installed program list, and you are using Microsoft Small Business Server, you need to download and install the Business Contact Manager for Outlook 2003 Update: Windows Small Business Server 2003.
  • If Business Contact Manager appears on the Currently installed program list, and you are using Business Server or hosted Exchange, you'll need to create two separate profiles. One profile will contain an Exchange e-mail account, and the other profile will connect to Business Contact Manager.

ShowCreate profiles

To create the profiles, do both of the following:

ShowCreate a profile and connect it to Business Contact Manager

  1. On the Start menu, click Control Panel.
  2. Double-click User Accounts, and then double-click Mail.
  3. Click Show profiles, click Add, type a name for the profile, and then click OK.
  4. Click View or change existing e-mail accounts, and then click Next.
  5. Click New Outlook Data File.
  6. In the Types of storage list, click Business Contact Manager Database, and then click OK.
  7. Follow the instructions in the Associate Database Wizard.
  8. In the E-mail accounts dialog box, click Finish.

ShowCreate a Profile and connect it to an Exchange Server e-mail account

  1. On the Start menu, click Control Panel.
  2. Double-click User Accounts, and then double-click Mail.
  3. Click Show profiles, click Add, type a name for the profile, and then click OK.
  4. Click Add a new e-mail account, and then click Next.
  5. Click Microsoft Exchange Server, and then click Next.
  6. Type the name of your Exchange Server computer and the name of your mailbox, and then click Next.
  7. Click Finish.

ShowI can’t find Business Contact Manager on my Microsoft Office 2003 CD

Business Contact Manager is located on a separate CD in the following versions of Microsoft Office 2003:

  • Retail Enterprise edition
  • Retail Professional edition
  • Retail Small Business Edition

If you received Business Contact Manager with your computer purchase (and, therefore, do not have a CD) you need to enable Business Contact Manager.

ShowHow

  • On the Start menu, point to All Programs, point to Microsoft Outlook with Business Contact Manager, and then click Enable Business Contact Manager.

ShowBusiness Contact Manager is in my Programs menu but it doesn’t show up in Microsoft Outlook

If you received Business Contact Manager with your computer purchase, you need to enable Business Contact Manager.

ShowHow

  • On the Start menu, point to All Programs, point to Microsoft Outlook with Business Contact Manager, and then click Enable Business Contact Manager.

ShowI received the following error message: Custom form could not be opened, contact your administrator

You need to clear your forms cache.

  1. Open Microsoft Office Outlook 2003 with Business Contact Manager.
  2. On the Go menu, click Contacts.
  3. In the Navigation Pane, right-click Contacts, and then click Properties.
  4. In the Contacts Properties dialog box, click the Forms tab.
  5. On the Forms tab, click Manage.
  6. In the Forms Manager dialog box, click Clear cache.
  7. Click Close.
  8. Click OK.

ShowI received the following error message: Business Contact Manager for Outlook 2003 requires file and print sharing to be enabled

You need to enable File and Printer Sharing in Microsoft Windows XP.

  1. On the Start menu, click Control Panel.
  2. In Control Panel, double-click Network Connections.
  3. Right-click the network connection that you want to configure, and then click Properties.
  4. Do one of the following:
    • If the connection is local, click the General tab.
    • If the connection is any type other than local, click the Networking tab.
  5. Click Install.
  6. Click to select the Service check box, and then click Add.
  7. In the Manufacturers box, click Microsoft.
  8. In the Network Services box, click File and Printer Sharing for Microsoft Networks, and then click OK.

ShowI want to uninstall Business Contact Manager for Outlook 2003

To remove Business Contact Manager complete the following procedure:

  1. On the Start menu, click Control Panel.
  2. In Control Panel, click Add or Remove Programs.
  3. Depending on whether Business Contact Manager or Business Contact Manager Update is installed, click one of the following names in the list:
    • Business Contact Manager for Outlook 2003
    • Microsoft Office Small Business Management Edition 2006 CD 2
  4. Click Remove, and then follow the instructions on your screen.
 
 
Applies to:
Outlook 2003