Troubleshoot: I can send, but not receive e-mail messages

Applies to
Microsoft Office Outlook® 2003

You can check several things to help resolve being able to send but not receive e-mail messages.

ShowManually start an Outlook Send/Receive

By default, Outlook does not automatically check for new e-mail messages. You can manually check for new e-mail messages as often as you want by clicking Send/Receive on the Standard toolbar.

ShowConfigure Outlook to automatically retrieve new messages

You can set up Outlook to check for new e-mail messages at intervals of one minute to 1,440 minutes (one day).

  1. On the Tools menu, point to Send/Receive, point to Send/Receive Settings, and then click Define Send/Receive Groups.
  2. Select the group that contains the e-mail account that you want to regularly check for messages.

 Note   If you have not set up multiple send/receive groups, all of your e-mail accounts are contained in the All Accounts group.

  1. Under Setting for group "group name", select the Schedule an automatic send/receive every x minutes check box.
  2. Enter a number from 1 to 1440 in the minutes box.
  3. Click Close.
  4. On the Standard toolbar, click Send/Receive.

 Note   This is the only time you need to click the Send/Receive button.

Applies to:
Outlook 2003