Troubleshoot blocking automatic picture downloads

ShowI see red Xs in the message body when I view or open a message.

To help protect your privacy, Microsoft Office Outlook 2003 is configured by default to block downloading of external content from the Internet. Junk e-mail senders have used the capability to link to external servers for content to their advantage by including something called a "Web beacon" in e-mail messages. A Web beacon notifies the Web server when you read or preview the message, validating the e-mail address to the junk e-mail sender, which can result in more junk e-mail messages being sent to you.

If the e-mail message is from someone you trust, and you expected to receive the message, you can choose to download the blocked images or other content. Click the InfoBar (InfoBar: Banner near the top of an open e-mail message, appointment, contact, or task. Tells you if a message has been replied to or forwarded, along with the online status of a contact who is using Instant Messaging, and so on.) at the top of the message, or right-click the blocked image. On the menu, click Download Pictures.

If you regularly receive e-mail messages from this person, you can choose to always download pictures and other content in e-mail messages you receive from this person by adding the sender’s e-mail address to your Safe Senders List (Safe Senders List: A list of domain names and e-mail addresses that you want to receive messages from. E-mail addresses in Contacts and in the Global Address Book are included in this list by default.). To do this, right-click the blocked image and select an option on the shortcut menu to update your Safe Senders to include the sender’s e-mail address. Outlook always downloads external content in e-mail messages from people or domains on the Safe Senders List.

ShowWhen I reply to a message, I see content that was blocked in the original message.

To help protect your privacy, Microsoft Office Outlook 2003 is configured by default to not automatically download pictures and other content from the Internet. Junk e-mail senders have used the capability to link to external servers for content to their advantage by including something called a "Web beacon" in e-mail messages. A Web beacon notifies the Web server when you read or preview the message, validating the e-mail address to the junk e-mail sender, which can result in more junk e-mail being sent to you.

When you edit, forward, or reply to a message that references external content, your computer will again try to download the content. By default, Outlook is configured to display a warning. If you proceed, the blocked content will be downloaded and included in the reply or forwarded message. You can turn off these warnings but this is not recommended.

ShowI subscribe to an e-mail newsletter and the graphics are always blocked.

To help protect your privacy, Microsoft Office Outlook 2003 is configured by default to not automatically download pictures and other content from the Internet. (However, e-mail messages from or to e-mail addresses or domain names on the Safe Senders List (Safe Senders List: A list of domain names and e-mail addresses that you want to receive messages from. E-mail addresses in Contacts and in the Global Address Book are included in this list by default.) and Safe Recipients List (Safe Recipients List: A list of mailing lists or other subscription domain names and e-mail addresses that you belong to and want to receive messages from. Messages sent to these addresses will not be treated as junk e-mail.) are treated as exceptions and the blocked content will be downloaded.) Junk e-mail senders have used the capability to link to external servers for content to their advantage by including something called a "Web beacon" in e-mail messages. A Web beacon notifies the Web server when you read or preview the message, validating the e-mail address to the junk e-mail sender, which can result in more junk e-mail being sent to you.

In the case of legitimate messages you receive, you can download pictures and other content on a per-message basis by clicking the InfoBar (InfoBar: Banner near the top of an open e-mail message, appointment, contact, or task. Tells you if a message has been replied to or forwarded, along with the online status of a contact who is using Instant Messaging, and so on.) or by right-clicking a blocked image.

To make sure that content is automatically downloaded whenever you receive the newsletter, you can select an option on the shortcut menu of a blocked image to update your Safe Senders or Safe Recipients List to include the e-mail address or domain that the newsletter was sent from or to. To do this, right-click the blocked image and select an option on the shortcut menu to update your Safe Senders to include the sender’s e-mail address or domain. It is best to specify an e-mail address as a Safe Sender, but if a newsletter is frequently sent from different e-mail addresses, you may want to instead add the sender’s domain. Outlook always downloads external content in e-mail messages from e-mail addresses or domains on the Safe Senders List.

Another option is to add the sender's domain to your Trusted Sites zone to always display content on any server in that domain. If the blocked images are on a server in another domain, adding the sender's domain to the Trusted Sites zone will not allow those images to be automatically downloaded.

ShowHow?

  1. In Microsoft Internet Explorer, on the Tools menu, click Internet Options.
  2. On the Security tab, under Trusted Sites, click Sites.
  3. Clear the Require server verification (https:) for all sites in this zone check box.
  4. Enter a Web site for the domain. For example, http://*.example.com.

ShowPart of an e-mail message is not displayed, but no blocked images placeholders appear. I don't know how to download the missing content.

Some content in the message is linked externally and must be downloaded to display the images. However, you can only choose to display blocked content in a message when at least one item that was blocked is a picture. For example, if the blocked content is a sound, it is not downloaded, and you cannot directly download the blocked content.

In this scenario, to include blocked content, in the open message, on the View menu, click View in Internet Zone.

 
 
Applies to:
Outlook 2003