Troubleshoot arrangements, grouping, and sorting

Arrangements

ShowWhen I arrange by Conversation, some of my messages are missing.

By default, only unread and flagged messages appear in the Conversation arrangement as this arrangement (arrangement: A predefined combination of grouped and sorted messages in table view.) helps you keep track of threads or conversations. You can see all the messages in a conversation by clicking the arrow at the top of the conversation.

 Note   To see only unread and flagged messages, click the arrow at the top of the conversation again.

ShowWhen I arrange by Conversation, the groups do not collapse completely.

To prevent unread and flagged messages from displaying, on the View menu, point to Expand/Collapse Groups, and then click Always Show Unread and Flagged Messages.

Groups

ShowI can't see the items in my groups.

ShowI grouped items by a field, but I don't see the field in my table.

The field may not be included in the current view. Add the field.

ShowHow?

In a table (table: A view type that displays a list of items (rows) and their attributes (columns). Use this view to display details about items. Table is the default view type for Inbox and Tasks.), a field is a column that contains information. In a card, a field is a box with a label that contains information.

  1. On the View menu, point to Arrange By, and then click Custom.
  2. Click Fields.
  3. Do one of the following:

ShowAdd a field or column

  1. In the Available fields box, click the field you want to add.

If the field you want is not in the Available fields box, click a different field set in the Select available fields from box, and then click a field.

  1. Click Add.

ShowRemove a field or column

  1. In the Show these fields in this order box, click the field you want to remove.
  2. Click Remove.

ShowTip

In single-line layout, to quickly remove a column, drag the column heading (column heading: The horizontal bar at the top of one column in a table. There are multiple column headings in the column heading row.) away from the row until an X appears through the column heading, and then release the mouse button.

Deleted column heading

ShowI can't find the field I want to group by in the Group By dialog box.

In the Group By dialog box, fields (field: An element of a table that contains a specific item of information, such as a last name. A Title field might contain Mr. or Ms. Databases such as Microsoft SQL Server refer to fields as columns.) are divided into several sets to help you find them easily. You may need to select another set of fields. In the Select available fields from box, click a different field set.

ShowAn item appears more than once in a table.

ShowMy group headers are not displaying the total number of items in the group.

In multi-line layout, group headers do not show the total number of items in the group, and the number of unread items is visible only when the group is collapsed. If you want to see the total number of items in the group, switch to single-line layout for the folder.

ShowHow?

  1. On the View menu, point to Arrange By, and then click Custom.
  2. Click Other Settings.
  3. Clear the Use multi-line layout in widths smaller than n characters check box.

Sorting

ShowThe items in one of the columns didn't use the sort order I applied.

 
 
Applies to:
Outlook 2003