Review messages moved to the Junk E-mail folder

Depending on the Junk E-mail Filter protection level that you set, e-mail messages that you want to receive might be moved to the Junk E-mail folder. You should periodically review messages in the Junk E-mail folder to ensure that you are not missing any messages that you want to see.

  1. On the Go menu, click Folder List.
  2. In the Folder List, click the Junk E-mail folder.
  3. Right-click any messages that you want marked as not junk.
  4. On the shortcut menu (shortcut menu: A menu that shows a list of commands relevant to a particular item. To display a shortcut menu, right-click an item or press SHIFT+F10.), point to Junk E-mail, and then click Mark as Not Junk.

Messages marked as not junk are moved to your Inbox or to the folder in which they were stored previously. When you mark a single message as not junk, you are prompted to add the sender or mailing list name to your Safe Senders List or Safe Recipients List.


  • Starting with Microsoft Office 2003 Service Pack 2, messages that are moved to the Junk E-mail folder have their links disabled and their message format converted to plain text. For details, see About the Junk E-mail Filter. Any message that you move out of the Junk E-mail folder has its links enabled and the original message format restored, unless the message is considered by the Junk E-mail Filter to contain suspicious links. In that case, even if you move the message out of the Junk E-mail folder, the links it contains remain disabled by default. For details, see Block suspicious messages and phishing schemes.
  • To quickly delete all the messages in the Junk E-mail folder and move them to the Deleted Items folder, in the Folder List, right-click the Junk E-mail folder, and then click Empty "Junk E-mail" Folder on the shortcut menu. To permanently delete the messages, hold down the SHIFT key while you click Empty "Junk E-mail" Folder.
  • To avoid seeing possibly objectionable messages, you may want to turn off the Reading Pane for this folder. To turn off the Reading Pane, on the View menu, point to Reading Pane, and then click Off.
  • You can have Microsoft Office Outlook 2003 automatically remind you to periodically review this folder by creating a recurring task and then setting a reminder for the task.
Applies to:
Outlook 2003