Note The information in this topic applies to Business Contact Manager for Outlook items only.
You can restore (restore: To remove a record or item from the Deleted Items folder and relink it to the record it was linked to before it was deleted.) a deleted Business Contact record (Business Contact record: The location for storing Business Contact information, including information that is entered on the Business Contact form, linked records, and communication history items.) by dragging it from the Deleted Items folder (Deleted Items folder: A folder that stores items deleted by the user. Only the database owner can permanently delete these items.) to the Business Contacts folder. When you restore a deleted Business Contact record, Business Contact Manager for Outlook (Business Contact Manager for Outlook: By default, Business Contact Manager for Outlook is not installed. This software is a customer relationship management tool for small business owners.) restores all record (record: A completed Account, Business Contact, or Opportunity form. The record contains Account, Business Contact, or Opportunity information, plus the other records and items that are linked to it.) information, including the history items (history item: An item such as an appointment, business note, e-mail message, file, or task that is linked to an Account, Business Contact, Opportunity, or Business Project.) that are linked to it.
Note The Deleted Items folder stores deleted items until you empty it. However, the Deleted Items folder does not keep linked items that were deleted independent of the Business Contact record, including communication history items. After the Deleted Items folder has been emptied by the database owner (database owner: The person who created the database, and has full control, including granting access permissions or deleting records. When a database has been restored, then the person who restored it becomes the owner.), all items that were in the folder are permanently deleted. However, if the items linked to the records exist elsewhere as files or Outlook appointments, tasks (task: A personal or work-related project, assignment, or errand to track through completion.), or e-mail messages, they can be accessed and, if you want, linked to other records. Phone logs (phone log: The details of a phone call which may be linked with the communication history of an Account, Business Contact, Opportunity, or a Business Project.) and business notes (business note: Enables a user to log the details of a business communication or transaction, and to link it with the history of an Account, Business Contact, Opportunity, or Business Project.) are special cases, and only exist if they are linked to records. Therefore, once the records they were linked to are permanently deleted, these items cannot be restored.
Restore a Busi
ness Contact record from the Deleted Items
- On the Go menu, click Folder List (folder list: Displays the folders available in your mailbox. To view subfolders, double-click the folder. If the Folder List is not available, click Folder List on the Go menu.), and then open the Navigation Pane (Navigation Pane: The column on the left side of the Outlook window that includes panes such as Shortcuts or Mail and the shortcuts or folders within each pane. Click a folder to show the items in the folder.).
- Click the plus sign next to the Business Contact Manager folder to expand it, and then click Deleted Items.
- In the Deleted Items list, click the Business Contact (Business Contact: A person with whom you do business at a company or organization.) that you want to restore, and then drag it to the Business Contacts folder in the Folder List.
To restore several deleted Business Contacts, in the Deleted Items list, press and hold the CTRL key, and then click each deleted Business Contact. Drag the selected items to the Business Contacts folder in the Folder List.
Note History items and records that are linked to a deleted Business Contact record do not appear as separate items in the Deleted Items folder.