Accidents happen. When that sudden realization hits days later that you need an email message that’s long gone, the Recover Deleted Items command might save your day. You can recover some deleted items, like messages, appointments, contacts, tasks, and notes, even after the Deleted Items folder is emptied or you’ve “hard deleted” an item by pressing Shift+Delete. This feature requires a Microsoft Exchange Server account and doesn’t work with POP3 (Post Office Protocol 3 (POP3): A common Internet protocol that is used to retrieve email messages from an Internet email server.) or Internet Message Access Protocol (IMAP) (IMAP (Internet Message Access Protocol): Unlike Internet email protocols such as POP3, IMAP creates folders on a server to store/organize messages for retrieval by other computers. You can read message headers only and select which messages to download.) accounts.
If you’re using Office 365 or another Exchange-based client, you can also restore deleted items using Outlook Web App. For more information, see Recover deleted messages or items in Outlook Web App.
- Click Folder > Recover Deleted Items.
If you don’t see Recover Deleted Items, you’re probably not using an Exchange account or you don’t have a folder selected in that account.
- Click the message you want to recover, and then click Recover Selected Items .
Tip To select multiple items, press Ctrl as you click each item, and then click Recover Selected Items .
Recovered items are restored to the folder you’re working in.
Note Your Exchange administrator specifies the retention time for deleted items. After this time elapses, deleted items cannot be restored.