This feature requires you to use a Microsoft Exchange account. Most home and personal accounts do not use Exchange.
You can recall or replace a message only if its recipient is logged on and using Microsoft Outlook and has not read the message or moved it from their Inbox.
- In Mail, in the Navigation Pane (Navigation Pane: The column on the left side of the Outlook window that includes buttons for the Mail, Calendar, and Tasks views and the folders within each view. Click a folder to show the items in the folder.), click Sent Items.
- Open the message you want to recall or replace.
- In the message window, on the Actions menu, click Recall This Message.
Note This command does not appear unless you are using an Exchange e-mail account.
- Do one of the following:
Recall the message
- Click Delete unread copies of this message.
- To be notified about the success of the recall or replacement for each recipient, select the Tell me if recall succeeds or fails for each recipient check box.
Replace the message
- Click Delete unread copies and replace with a new message.
- To be notified about the success of the recall or replacement for each recipient, select the Tell me if recall succeeds or fails for each recipient check box.
- Click OK, and then type a new message.
Note To replace a message, you must send a new one. If you do not send the new item (item: An item is the basic element that holds information in Outlook (similar to a file in other programs). Items include e-mail messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents.), the original message is still recalled.
