Outlook SMS Add-in: Frequently Asked Questions

Applies to
Microsoft Office Outlook® 2003

The Microsoft Office Outlook 2003 SMS add-in enables you to send Short Message Service (SMS) text messages through most Global System for Mobile Communications (GSM) mobile phones that are connected to your computer by using Microsoft Office Outlook 2003.

The following are answers to most frequently asked questions about this add-in.

ShowWhat are the minimum system requirements for the Microsoft Office Outlook 2003 SMS Add-in?

The minimum system requirements are Microsoft Windows XP or later and Microsoft Office 2003 Service Pack 1 or Microsoft Office Outlook 2003 Service Pack 1.

ShowWhen I open the Microsoft Office Outlook 2003 SMS Add-in Options dialog box, I cannot see my mobile phone listed even though it is attached to my computer.

The Microsoft Office Outlook 2003 SMS Add-in works with your mobile phone only if the phone is correctly configured for use as a modem with Microsoft Windows.

ShowHow do I set up my mobile phone as a modem?

  • To learn how to add and configure a supported modem, see To install a modem on the Microsoft Windows XP Web site.
  • To learn how to add and configure an unsupported modem, see To install an unsupported modem on the Windows XP Web site.
  • To verify that your mobile phone is working properly with Windows, do the following:
    1. In the Microsoft Office Outlook 2003 SMS Add-in, click the Modems button in the Options dialog box. The Phone and Modem Options dialog box opens. Click the Modems tab and then choose your phone from the list.
    2. Click the Properties button, and in the Modem Properties dialog box, click the Diagnostics tab.
    3. Click the Query Modem button. After a few seconds, you should see the Command/Response window fill with data. If no data is sent back from the phone, then the phone is either not connected properly or not configured correctly. See the previous steps for adding and configuring modems.

ShowWhen I try to send an SMS message, I receive the following error message: "The modem does not support messages in PDU format."

The Microsoft Office Outlook 2003 SMS Add-in does not support non-PDU (protocol description unit) standard GSM phones. You need to check with your phone manufacturer to see whether your phone supports PDU.

ShowWhen I try to send an SMS message, I receive the following error message: "Calling Data Terminal (DTR) on the modem failed."

This message typically means that Windows can no longer detect the mobile phone. This can be caused by the cable coming loose or the phone being switched off or out of range of the Bluetooth or Infra Red connection. To verify this, double-click Phone and Modem Options in Control Panel or click the Microsoft Office Outlook 2003 SMS Add-in Options button. Then run the diagnostic tests outlined in "How do I set up my mobile phone as a modem?" earlier in this article.

ShowWhen I try to send an SMS message, I receive the following error message: "Connection to the specified modem failed."

If you are running other software that uses the phone, it is possible that this software is locking the phone, and the Microsoft Office Outlook 2003 SMS Add-in cannot detect the phone. Before you use the Microsoft Office Outlook 2003 SMS Add-in, you should close any other programs that use the phone.

See "How do I set up my mobile phone as a modem?" earlier in this article to verify that your modem is installed and configured correctly.

ShowWhen I try to send an SMS message, I receive the following error message: "The baud rate tests failed for the particular modem."

This error message can occur because the phone is not connected correctly (see "How do I set up my mobile phone as a modem?" earlier in this article to verify that this is not the case) or because the baud rate on your modem is not set correctly. You can view the baud rate by double-clicking Phone and Modem Options in Control Panel, or click Modems in the Options dialog box in the Microsoft Office Outlook 2003 SMS Add-in. Click the Properties button for your mobile phone device, and then click the Modem tab. The Maximum Port Speed displayed is the baud rate setting. Confirm with your phone manufacturer or documentation that this rate is correct. If you are having problems, lower the baud rate to the lowest setting, and verify that it can work at the lower speed. You can then increase the baud rate slowly.

ShowWhen I click the To button on the SMS message form, I can't see any of my contacts.

The Microsoft Office Outlook 2003 SMS Add-in lists only those people and numbers that are stored in your Outlook Contacts folder. If you created a different Contacts folder (for example, personal contacts) in Outlook, you need to move these to the Outlook Contacts folder in order to use them with the Microsoft Office Outlook 2003 SMS Add-in.

ShowI am trying to create a Distribution List made up of contacts in my Outlook Contacts folder, but I can't see them all in the Select Members dialog box in Outlook.

In Outlook, you can add only contacts that have an e-mail address to a Distribution List. If your contact does not have an e-mail address, you need to add some detail in the e-mail address field before you can add the contact to the Distribution List. In this case, an invalid e-mail address will suffice.

ShowWhen I click the To button on the SMS message form, I can't see some of my contacts.

The Microsoft Office Outlook 2003 SMS Add-in displays only contacts that have a mobile phone number stored.

ShowWhen I view my sent SMS messages, why doesn't the Reading Pane display the content of the message?

The Microsoft Office Outlook 2003 SMS Add-in messages cannot be viewed in the Reading Pane. If you want to turn off the Reading Pane for the Sent/SMS folder, open the folder and then on the View menu, point to Reading Pane and then click Off.

ShowHow do I add a contact to my Outlook Contacts folder?

ShowCan I tell whether my SMS message has been sent?

No. Outlook sends your SMS message to the phone, but the delivery of the SMS message is the responsibility of your mobile services provider.

 
 
Applies to:
Outlook 2003