Make a telephone call

ShowCall a person in the contacts list

  1. In Contacts, click the contact you want to call.
  2. On the Actions menu, point to Call Contact, and then click the phone number you want to dial.
  3. Click Start Call.
  4. Pick up the phone handset, and then begin your conversation.
  5. Click End Call, and then hang up the phone.

ShowCall someone not in the contacts list

  1. In Contacts, on the Actions menu, point to Call Contact, and then click New Call.
  2. To have Microsoft Outlook look for a number in the contacts list (contact list: In the Contacts folder, the list of people and organizations with whom you correspond.), enter a name in the Contact box.

If the name is in the Outlook contacts list and you've previously entered a phone number for it, click the phone number in the Number box.

If the name is not in the Outlook contact list or does not have a phone number already, enter the phone number in dialable format (dialable format: A phone number format for dialing internal business extensions (for example, 2414), an operator or emergency service, or directory assistance. Calling cards cannot be used with this format.) or in international format (international format: A phone number format for dialing any call from any location or with a calling card. The format should appear this way: country code (area code) + local number. Don't include other punctuation, characters, or alphanumeric characters.) in the Number box.

  1. Click Start Call.
  2. Pick up the phone handset, and then begin your conversation.
  3. Click End Call, and then hang up the phone.

ShowRedial a recently called number

  1. In Contacts, on the Actions menu, point to Call Contact, point to Redial, and then click the number you want to call.
  2. Click Start Call.
  3. Pick up the phone handset, and then begin your conversation.
  4. Click End Call, and then hang up the phone.

Notes

  • To keep a record of the call in Journal, select the Create new journal entry when starting new call check box prior to clicking Start Call. A journal entry opens with the timer running. You can type notes in the body of the journal entry while you talk. When you are finished with the call, click Pause Timer to stop the clock, and then click Save and Close Button image.
  • If you omit the country code and area code from a phone number, the automatic phone dialer uses settings from the Dialing Options dialog box (on the Actions menu, point to Call Contact, click New Call, and then click Dialing Options).
  • If you include letters in the phone number, they are not recognized by the automatic phone dialer.
 
 
Applies to:
Outlook 2003