Import contacts using Outlook Web App

If you have an Office 365 or other Exchange-based email account, you can use Outlook Web App (the web browser version of Outlook), to import contacts from another email service or program. For example, you can import contacts from Gmail, Yahoo!, or Outlook.com (formerly Hotmail). Before you can import contacts using Outlook Web App, you need to export the contacts from the other email service or program.

If you use a desktop version of Outlook (for example, Outlook 2013 or Outlook for Mac 2011), you can also use that program (rather than Outlook Web App), to import contacts from another email service to your account. For more information, see What else do I need to know?.

 Note    If you don’t see the option Import contacts in your version of Outlook Web App, please try importing contacts using a desktop version of Outlook. For more information, see What else do I need to know?.

In this article


Before you begin

Before you can import contacts using Outlook Web App, you need to export the contacts from the other email service or program to a CSV (comma-separated value) file. A CSV file is a common file format that is used to store contact information.

The steps you take to export contacts from another email service into a CSV file depend on the service or program from which you want to import. For steps that show you how to export contacts from Gmail, Yahoo!, and Outlook.com (formerly Hotmail), into a .csv file, see Export a contact list from other email accounts and services.

Import contacts using Outlook Web App

  1. Sign in to Outlook Web App. For information about how to sign in, see Sign in to Outlook Web App.
  2. Go to People, and then click Settings settings > Import contacts. Or, click Settings settings > Options > My account > Shortcuts to other things you can do, and then click Import your contacts from an existing email account.

If you don’t see this option in your version of Outlook Web App, you may be able to import contacts using a desktop version of Outlook.

  1. On the Import contacts page, click Choose File, and then specify the location of the CSV file that contains the contacts you want to import.
  2. Click Next.
  3. Wait while your contacts are imported.
  4. When the import is complete, click Finish.

What else do I need to know?

Importing contacts using Outlook Web App

  • If the same contact is in your Contacts folder and in the CSV file, a duplicate contact will be created.
  • If you try to import too many contacts, you'll see an error message. Use a program such as Excel to open the CSV file and break it into smaller files, and then import each file separately.
  • If you don’t see the Import contacts option in Outlook Web App, you may be able to use a desktop version of Outlook to import contacts into your account.

Importing contacts using a desktop version of Outlook

If you use a desktop version of Outlook, you can use Outlook (rather than Outlook Web App), to import contacts from a CSV file to your account. For detailed information about how to do this, see one of the following articles:

Importing contacts from LinkedIn and Facebook

If it’s supported by your account, you may also be able to import contacts from LinkedIn and Facebook into your account.

For information about how to do this using Outlook Web App, see Add LinkedIn connections as contacts and Add Facebook friends as contacts. For information about how to do this with Outlook 2013, see Add contacts from LinkedIn or Facebook.

Importing email, contacts, calendar, and more using a desktop version of Outlook

If you use a desktop version of Outlook, you can use Outlook (rather than Outlook Web App), to import email, contacts, calendar, from an Outlook data file. For detailed information about how to do this, see one of the following articles:

What if I want to know more?

If your Exchange-based account is an Office 365 account, see Migrate email and contacts into a new Office 365 account.

 
 
Applies to:
Office 365 Enterprise, Office 365 Enterprise admin, Office 365 Midsize Business, Office 365 Midsize Business admin, Office 365 Small Business, Office 365 Small Business admin, Outlook Web App, Outlook Web App for Office 365 Enterprise, Outlook Web App for Office 365 Small Business