Change your ISP e-mail account information

When you or your Internet service provider (ISP) (ISP: A business that provides access to the Internet for such things as electronic mail, chat rooms, or use of the World Wide Web. Some ISPs are multinational, offering access in many locations, while others are limited to a specific region.) changes your e-mail account password, e-mail address, or e-mail server address, you must change your account information in Microsoft Outlook.

What do you want to do?


Change your e-mail account password

To help keep your system secure, you should regularly change your password.

Use strong passwords that combine uppercase and lowercase letters, numbers, and symbols. Weak passwords don't mix these elements. Strong password: Y6dh!et5. Weak password: House27. Passwords should be 8 or more characters in length. A pass phrase that uses 14 or more characters is better. For more information, see Help protect your personal information with strong passwords.

It is critical that you remember your password. If you forget your password, Microsoft cannot retrieve it. Store the passwords that you write down in a secure place away from the information that they help protect.

Your ISP can provide you with information on how to change your account password. After you change your password, you need to update the account password information that is saved in Outlook.

 Note   Changing your password in Outlook does not change your password with your ISP. You should change the password according to the instructions from your ISP, and then update it in Outlook.

  1. On the Tools menu, click Account Settings.
  2. On the E-mail tab, select your ISP account, and then click Change.
  3. Under Logon Information, change the password in the Password box to a new one.

Change E-mail Account dialog box

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Change your e-mail address

Sometimes ISPs merge and consolidate their customers in one domain name. For example, consider that your current e-mail address is someone@example.com. If specified by the ISP, your e-mail address might need to change from example.com to something else.

  1. On the Tools menu, click Account Settings.
  2. On the E-mail tab, select your ISP account, and then click Change.
  3. Under User Information, change the E-mail Address box to the new e-mail address provided by your ISP.

Change E-mail Account dialog box

  1. Click More Settings.
  2. Under Other User Information, if you previously entered an address in the Reply e-mail address box, make sure that you update the address. If you leave the box blank, when people reply to your e-mail, the address that you entered in step 3 is used.

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Change your e-mail server address

Although this doesn't happen often, the server that you use to receive and send e-mail messages sometimes changes.

For example, say your current POP3 and SMTP e-mail servers are mail.adatum.com. Your ISP, Adatum, notifies you that they merged with Contoso and your POP3 e-mail server is changing to mail.contoso.com.

  1. On the Tools menu, click Account Settings.
  2. On the E-mail tab, select your ISP account, and then click Change.
  3. Under Server Information, change the address in the Incoming mail server box to the new server information provided by your ISP.
  4. Under Server Information, change the address in the Outgoing mail server box to the new server information provided by your ISP.

Change E-mail Account dialog box

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Applies to:
Outlook 2007