Add or remove an e-mail account

Important notice for users of Office 2003    To continue receiving security updates for Office, make sure you're running Office 2003 Service Pack 3 (SP3). The support for Office 2003 ends April 8, 2014. If you’re running Office 2003 after support ends, to receive all important security updates for Office, you need to upgrade to a later version such as Office 365 or Office 2013. For more information, see Support is ending for Office 2003.

Do one of the following:

ShowAdd an e-mail account

  1. On the Tools menu, click E-mail Accounts.

ShowI don't see the E-mail Accounts command

The E-mail Accounts command is on the Tools menu in Microsoft Office Outlook 2003 and Microsoft Outlook 2002. If you are using an earlier version of Outlook, the following instructions do not apply. Outlook 2000, Outlook 98, and Outlook 97 were released before Microsoft started posting its online Help topics for viewing on the Internet. Therefore, your best opportunity for finding written help is to use the Help that is included within those products.

  1. Select Add a new e-mail account, and then click Next.
  2. Select the e-mail server used for your account, and then click Next.

 Note   If you are setting up an MSN e-mail account, click POP3 for MSN Internet Access version 5.3 or earlier, for MSN Explorer, click HTTP.

  1. In the appropriate boxes, type the information given to you by your Internet service provider (ISP) (ISP: A business that provides access to the Internet for such things as electronic mail, chat rooms, or use of the World Wide Web. Some ISPs are multinational, offering access in many locations, while others are limited to a specific region.) or administrator.


  • If you are using an MSN account, we recommend that you use the Outlook Connector for MSN, which provides more reliable access to your e-mail messages, as well as your calendar, contacts, tasks, and notes attached to your account.
  • Unless your ISP has indicated that your service uses Secure Password Authentication (SPA), do not select the Log on using Secure Password Authentication (SPA) check box.
  • Unless specified by your ISP, all server and address entries are typed in lowercase letters. Some ISPs require a combination of lowercase and uppercase letters for passwords to add further security. For example, passWorD. Check with your ISP to see if it requires a case-sensitive password.

Use strong passwords that combine uppercase and lowercase letters, numbers, and symbols. Weak passwords don't mix these elements. Strong password: Y6dh!et5. Weak password: House27. Passwords should be 8 or more characters in length. A pass phrase that uses 14 or more characters is better. For more information, see Help protect your personal information with strong passwords.

It is critical that you remember your password. If you forget your password, Microsoft cannot retrieve it. Store the passwords that you write down in a secure place away from the information that they help protect.

  • You have the option of having Outlook remember your password by typing it in the Password box and selecting the Remember password check box. While this means that you won't have to type in your password each time you access the account, it also means that the account is vulnerable to anyone who has access to your computer.
  1. Do any of the following:
    • If you are adding a Microsoft Exchange Server account, click Check Names to verify that the server recognizes your name. The name and server you entered should become underlined. Be sure your computer is connected to your network. If your name does not become underlined, contact your administrator.
    • If you are adding a POP3 (Post Office Protocol 3 (POP3): A common Internet protocol that is used to retrieve email messages from an Internet email server.) server account, click Test Account Settings to verify that your account is working. If there is missing or incorrect information, such as your password, you will be prompted to supply or correct it. Be sure your computer is connected to the Internet.
  2. If you want to configure additional settings, such as how you want your computer to connect to your e-mail server, click More Settings. Otherwise, click Next.
  3. Click Finish.

ShowRemove an e-mail account

  1. On the Tools menu, click E-mail Accounts.
  2. Select View or change existing e-mail accounts, and then click Next.
  3. Click the e-mail account you want to delete, and then click Remove.
  4. Click Finish.

Applies to:
Outlook 2003