September 17, 1999

When you encounter an error during Microsoft Office 2000 Setup, you might see an error message that tells you to "Please contact product support for assistance."

To help you troubleshoot the installation process, Microsoft Product Support Services (PSS) has created a transform (MST file) that you can add to any Office 2000 installation. The transform Errors.mst includes more descriptive error messages for many potential installation errors.

For example, in place of the instruction to contact PSS for assistance, you might see the following expanded error message:

"Warning 2893. The control Company on dialog UserInfo can accept property values that are at most 52 characters long. The value <name longer than 52 characters> exceeds this limit, and has been truncated."

Toolbox    The Office Resource Kit Toolbox Office 2000 transform for Setup error messages section includes the transform Errors.mst. You can find this downloadable file on the Office 2000 Resource Kit Downloads page. Be sure to install the file in the same folder as Setup.exe and Setup.ini.

You can include Errors.mst in any Office installation by adding it to the Setup command line or the Setup.ini file.

To add Errors.mst to the Setup command line

• Add Errors.mst to the end of your list of transforms, preceded by a semicolon (;) and no spaces. For example:

  Setup.exe TRANSFORMS=YourTransform.mst;Errors.mst

  
  

To add Errors.mst to the Setup.ini file

1. Open Setup.ini in a text editor, such as Notepad.
2. In the [MST] section, add Errors.mst to the end of the list of transforms. For example:

   [MST]
   MST1=YourTransform.mst
   MST2=Errors.mst

   
   

Related links

For more information about Errors.mst, see the Transform Provides More Descriptive Error Messages Knowledge Base article.