Troubleshoot opening notes from a remote location

If you have problems opening notes that are stored in a remote location, such as a shared folder on a network, or are available for offline use through the Microsoft Windows XP Offline Files feature, try one or more of the following.

 Note   Some of the features or functionality described in this topic are available only if you have installed Microsoft Office OneNote 2003 Service Pack 1. To learn more about the service pack and how to download it, see Service pack features in OneNote 2003.

ShowOne or more of my section tabs are missing or a section displays an error.

If one or more section tabs do not appear in the Microsoft Office OneNote 2003 window or a section displays a message instead of your notes, do any of the following:

Open the section by using the File menu    If a folder — such as the Notes E-mailed to Me folder — in your notebook is open, you may not see some of the other sections or folders in your notebook. In addition, if you closed one or more sections by clicking Close on the File menu, you must open those sections again in order to see them. To open a section, point to Open on the File menu, and then click Section. In the Open dialog box, double-click the .one file for the section that you want to open.

Synchronize your files    If you use the Windows XP Offline Files feature and all or some of the sections in your notebook are available for offline use, perform a full synchronization of your offline folders. To synchronize your offline folders, do the following:

  1. Quit OneNote.
  2. Make sure your computer is connected to the network.
  3. If other users have access to your notes on the network location where you store them, make sure that those users have closed your notes.
  4. On the Microsoft Windows Start menu, point to All Programs, point to Accessories, and then click Synchronize.
  5. In the Items to Synchronize dialog box, select the check box next to the location where your notes are stored, and then click Synchronize.

 Note   If your system administrator limits the amount of data that you can store in your remote folder, and you exceed that amount, you could lose some of your data permanently. To find out whether there is such a limit, ask your system administrator.

ShowWhen I start OneNote, I receive an error message and some of my sections are missing.

Do any of the following:

Open an existing section    If a folder — such as the Notes E-mailed to Me folder — in your notebook is open, you may not see some of the other sections or folders in your notebook. In addition, if you closed one or more sections in your notebook by clicking Close on the File menu, you must open those sections again in order to see them. To open a section, point to Open on the File menu, and then click Section. In the Open dialog box, double-click the .one file for the section that you want to open.

Create a new section    If you open a folder that does not contain any sections, you receive a message that no sections are available. To create a new section, do the following:

  1. On the File menu, click New.
  2. In the New task pane, click Section.
  3. Type a name for the section.

Check your network connection    If you store your notes in a remote location and your computer is not connected to a network, you cannot access your notes. Make sure that your computer is connected to the network by pointing to the network connection icon in the Microsoft Windows taskbar or by opening a Web page on the intranet or Internet in a Web browser. After you verify that your computer is connected to the network, restart Microsoft Office OneNote 2003.

Check the location where you store your notes    If you store your notes in a remote location and that location is temporarily unavailable, you cannot access your notes. In Microsoft Windows Explorer, navigate to the location where you store your notes, and then make sure that you can view and open files in that location. If you are not sure where you store your notes, do the following:

  1. On the Tools menu, click Options.
  2. In the Category list in the Options dialog box, click Open and Save.
  3. In the Paths list, note the location that appears next to My Notebook.

After you verify that the location is available, restart OneNote.

Check your permissions for the files    If your permissions for the location where you store your notes have changed, you might not be able to access your notes. In Microsoft Windows Explorer, navigate to the location where you store your notes, double-click a file in that location, and then make sure that you can open and change the file. After you verify that you can open and change the file, restart OneNote. If you cannot open and change the file, contact your system administrator.

ShowI receive an error that a section in my notebook is from the wrong version of OneNote.

If you try to open a section either by clicking the tab for the section or by using the Open command on the File menu, and you receive a message that the file is not from the current version of Microsoft Office OneNote 2003, restore the section by using a backup file. To restore the section, do the following:

  1. On the File menu, click Open Backup.
  2. In the File Open dialog box, locate the .one file for the section that you want to restore, and then click Open.

ShowA section in my notebook is corrupted or is using an incorrect file format.

If you open a section and your notes appear to be incomplete or corrupted, or you try to open a section and you receive a message that the section is using an incorrect file format, restore the section by using a backup file. To restore the section, do the following:

  1. On the File menu, click Open Backup.
  2. In the File Open dialog box, locate the .one file for the section that you want to restore, and then click Open.

ShowI receive a message that a file has changed, but the file has not changed.

If you store your notes in a remote location and your connection to the network is temporarily lost and then restored, you might receive a message that the file has changed since you last opened it. This typically occurs if the network connection is lost or restored while you are taking notes. You might also receive this message if a section file changes in the remote location. The changes can occur if your system administrator restores backup copies of files at that location or someone else changes the file.

When you receive this message, save the section as a new section file. If you do not, you will lose additions or changes that you have made to that section. After you save the file, you should compare the two versions of the section. If any notes are missing from the previous version, you can copy them from the new version to the previous version of the section. Alternately, you can delete the previous version of the section and keep only the new version, if you are sure that the new version is complete. You can then delete the section that you do not need.

ShowTip

To compare two sections side-by-side, do the following:

  1. On the Window menu, click New Window.
  2. Resize the windows so that they are next to each other.
  3. In one window, open a section that you want to compare.
  4. In the other window, open the other section that you want to compare.

ShowI need to recover notes from a corrupted section file.

Each time you start Microsoft Office OneNote 2003 and open, search, or back up a section, OneNote verifies the integrity of the file for that section. If there is a problem with the file, OneNote tries to repair the file. If you want to manually recover notes from a corrupted section file, do the following:

  1. On the Tools menu, click Options.
  2. In the Category list in the Options dialog box, click Backup.
  3. Under Backup, click Backup Now.
  4. After the backup process is completed successfully, quit OneNote.
  5. On the Microsoft Windows Start menu, click Run.
  6. In the Run dialog box, click Browse.
  7. In the Browse dialog box, locate the OneNote program file (OneNote.exe), and then click Open.

By default, OneNote is installed in the C:\Program Files\Microsoft Office\Office11 folder on your computer.

  1. In the Open box in the Run dialog box, type a quotation mark (") before and after the path to the OneNote program file. After the closing quotation mark, type a space, followed by /forcerepair, another space, and then "file path", where file path is the full path and file name of the file that you want to repair.

For example, the text in the Open box might be: "C:\Program Files\Microsoft Office\Office11\Onenote.exe" /forcerepair "C:\Documents and Settings\username\My Documents\My Notebook\Quick Notes.one"

  1. Click OK.
  2. When you receive a message that OneNote detected a problem with a file while verifying the integrity of the section files, click OK.

After OneNote restarts, you should review the repaired section and make sure that it contains all of your notes. If some of your notes are missing, open the backup file for that section, and then copy the missing notes from the backup file to the repaired section. If the section was not restored properly, restore a copy of the section by using a backup file.

ShowI can't synchronize my offline files.

If you use the Windows XP Offline Files feature and you cannot synchronize your notebook files, do any of the following:

Quit OneNote    Before you synchronize your files, you must quit Microsoft Office OneNote 2003.

Check your network connection    To synchronize your files, your computer must be connected to the network. To check your network connection, point to the network connection icon in the Microsoft Windows taskbar, or open a Web page on the intranet or Internet in a Web browser.

Make sure that your notes are not in use    If other users have access to your notes on the network location where you store them, make sure that those users have closed your notes before you synchronize your files. Otherwise, synchronization might fail.

Check your synchronization settings    You must make all or part of your notebook available for offline use if you want to synchronize your notebook files when you synchronize your offline folders. To make all or part of your notebook available for offline use, do the following:

  1. Quit OneNote.
  2. Make sure your computer is connected to the network.
  3. In Microsoft Windows Explorer, click My Network Places.
  4. Locate the network location that contains your My Notebook folder.
  5. Do one of the following:
    • To make all of your notes available offline, right-click the My Notebook folder, and then click Make Available Offline on the shortcut menu.
    • To make only specific sections of notes available offline, open the My Notebook folder, hold down CTRL, right-click the section files that you want, and then click Make Available Offline on the shortcut menu.

 Note   If the Make Available Offline option is unavailable, your computer has not been set up to use offline files. For information about setting up offline files, see Windows Help and Support Center or contact your system administrator.

  1. Follow the instructions in the Offline Files Wizard.

Synchronize your files manually    If a problem occurred during automatic synchronization of your files, you may need to synchronize your files manually. To synchronize your files manually, do the following:

  1. On the Microsoft Windows Start menu, point to All Programs, point to Accessories, and then click Synchronize.
  2. In the Items to Synchronize dialog box, select the check box next to the location where your notes are stored, and then click Synchronize.

See Windows Help and Support Center    For complete information about synchronizing offline files, see Windows Help and Support Center. To open Windows Help and Support Center, click Help and Support on the Windows Start menu.

 
 
Applies to:
OneNote 2003