You can sign up for Microsoft Office Live Workspace beta on the Office Live Workspace sign-up page. There you are asked to provide an existing e-mail address that you will use to sign in to Office Live Workspace each time you want to use it. This e-mail address becomes the primary address for your account. Office Live Workspace will send any communications to that e-mail address, including notifications about the workspaces and documents that are shared with you.

After you complete the sign-up process for Microsoft Office Live Workspace, you may be asked to confirm that you are the owner of the e-mail address that you used to sign up for your account. Additionally, if you change the e-mail address for the account that you used to sign up, you must also confirm that you are the owner of the new e-mail address. This simple e-mail verification process protects you and other Office Live Workspace users from the fraudulent use of e-mail addresses.

For information about the sign-up process, see Sign up for Office Live Workspace.

Read on to resolve some of the known issues that may occur as you validate your e-mail address.

• Verify my address after changing my account e-mail address

• Find my verification e-mail message

• Sign up using an e-mail address that is not associated with an e-mail inbox

• Stop repeated e-mail verification requests

• Clear the cookie cache

Verify my address after changing my account e-mail address

When you change the e-mail address that is associated with your Office Live Workspace account, you must verify the new e-mail address. To do this, you must have the verification e-mail message resent to the new e-mail address.

To request another verification e-mail message:

1. Sign in to Office Live Workspace using your new e-mail address and password.
2. On the Check Your E-mail Inbox page, click request a new verification e-mail message.
3. In your inbox, look for a message from Office Live Workspace. Click the link in the e-mail message, and follow the instructions.

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Find my verification e-mail message

If, after you have signed up for a new Office Live Workspace account, you do not receive an e-mail message from the Office Live Workspace team, try one of the following:

• Check your Junk Mail folder:  The message may have been mistakenly delivered to your Junk Mail folder instead of your inbox.
• Check your Deleted Items folder:  You may have accidentally deleted the e-mail message.
• Check your inbox e-mail address:  You may be logged on using a different e-mail address than the one you used to sign up for an Office Live Workspace account.
• Request another verification e-mail:  To have another verification e-mail message sent to you, do the following:
  1. Sign in to Office Live Workspace using your e-mail address and password.
  2. On the Check Your E-mail Inbox page, click request a new verification e-mail message.
  3. In your inbox, look for a message from Office Live Workspace. Click the link in the e-mail message, and follow the instructions to verify your e-mail address.
• Check with your e-mail provider: As part of an anti-spam effort, your e-mail provider may block the verification e-mail messages from reaching your inbox. Contact your e-mail provider to learn ways to unblock these e-mail messages.

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Sign up using an e-mail address that is not associated with an e-mail inbox

If you signed up for an Office Live Workspace account using an e-mail address that is not associated with an e-mail inbox, you will not be able to activate your Office Live Workspace account. You must sign up again using an e-mail address that has an associated e-mail inbox. If you prefer, you can instead create a free Web e-mail account, and then use that new e-mail address to sign up for Office Live Workspace.

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Stop repeated e-mail verification requests

If you have already verified your e-mail address, but you are asked to verify your address again when you try to sign in to Office Live Workspace, Office Live Workspace may have temporarily saved your unverified e-mail address. Try signing out of Office Live Workspace. Then click the link in your sharing invitation, and follow the instructions to sign in again.

If requests for e-mail verification still appear, you may have additional e-mail addresses linked to your Windows user account. These additional e-mail addresses may not have passed the e-mail verification process. To remove unverified e-mail addresses from your account:

1. Browse to the Windows Live ID sign-in page, and sign in using your Office Live Workspace e-mail address.
2. On the Account Summary page, under Linked Windows Live IDs, click Manage your linked IDs.
3. On the Manage Linked IDs page, next to the e-mail address that you want to remove, click Unlink.
4. On the Unlink ID page, click Unlink.

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Clear the cookie cache

If your e-mail verification process fails repeatedly, you may need to clear the cookie cache from your Internet browser. If you use Microsoft Internet Explorer, follow these steps:

1. In Internet Explorer, click Tools, and then click Internet Options.
2. On the General tab, under Browsing history, click Delete.
3. On the Delete Browsing History dialog box, click Delete cookies, and then click Yes.
4. Close all of your browser windows.
5. Open a new browser window, and browse to Office Live Workspace. Sign in using your Office Live Workspace e-mail address. Office Live Workspace appears.

To learn how to clear the cookie cache from a Mozilla Firefox browser, read Firefox Help.

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