Set up email on Windows Phone

You can connect to your Office 365 or other Exchange-based email using the email app that is installed on your Windows Phone mobile phone. When you set up an Exchange account on your device, you’ll be able to access and synchronize your email, calendar, and contacts. If you only want to use email, you can set up POP or IMAP email on a Windows Phone.

These instructions are for devices running Windows Phone 7, Windows Phone 7.5, and Windows Phone 8. If you want to connect using Windows Mobile 6.x or any other mobile device, see Phone and tablet setup reference.

 Note    If you have an Office 365 email account see Use Office 365 on your Windows Phone for detailed information about how to use Office 365 on your phone.

In this article


Set up Exchange ActiveSync on Windows Phone

  1. On Start, swipe left to the App list, select Settings, and then select email + accounts.
  2. Select add an account > Outlook.
  3. Enter your email address and password, and then select Sign in. Windows Phone will try to set up your email account automatically. If setup completes successfully, skip to step 8.
  4. If you see the message “Check your information and try again. You may have mistyped your password.”, verify that you entered the correct email address and password. At this stage, you don’t need to specify any values for User name and Domain. Select Sign in. If setup completes successfully, skip to step 8.
  5. If your email account can't be set up automatically, you’ll see the message, “We couldn’t find your settings”. Select Advanced. You'll need to enter the following information:
  • E-mail address This is your full email access, for example tony@contoso.com.
  • Password This is the password for your email account.
  • User name This is your full email address, for example tony@contoso.com.
  • Domain This is the part of your email address after the @ sign, for example contoso.com.
  • Server This is the name of your Exchange server. If you’re connecting to your Office 365 email, use outlook.office365.com for your server name. If you are not using Office 365, see Find your ActiveSync server name later in this article.
  1. Select the Server requires encrypted (SSL) connection box.
  2. Select Sign in.
  3. Select OK if Exchange ActiveSync asks you to enforce policies or set a password.

Find your Exchange ActiveSync server name

If your email program is not able to automatically find your Exchange ActiveSync server name, you may need to look it up.

If you’re connecting to your Office 365 email, use outlook.office365.com as your Exchange ActiveSync server name. The Exchange ActiveSync server name outlook.office365.com can be used if you are using the latest version of Office 365.

If you’re not using Office 365 or if you aren’t sure if you are using the latest version of Office 365, follow these steps to look up your Exchange ActiveSync server name. Follow these steps to determine your Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers. server name.

  1. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.
  2. In Outlook Web App, on the toolbar, click Settings GearIcon > Options > Account > My account > Settings for POP and IMAP access.
  3. Under POP setting, look at the value for Server name.

 Note    Although you’re not setting up a POP3 account, you will use this value to determine your Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers. server name.

  • If the Server name shows outlook.office365.com, your Office 365 account is on the latest version of Office 365, and you can use outlook.office365.com as your Exchange ActiveSync server name.
  • If the Server name value is in the format podxxxxx.outlook.com, your Office 365 or other Exchange Online account is not yet on the latest version of Office 365, and you can use m.outlook.com as your Exchange ActiveSync server name.
  • If the Server name value includes your organization’s name, for example, pop.contoso.com, then your Exchange ActiveSync server name is contained in address bar in your browser when you are signed in to Outlook Web app - -but without the leading https:// and without the trailing /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.com/owa, your Exchange ActiveSync server name is mail.contoso.com.

Set up POP or IMAP on Windows Phone

  1. On Start, swipe left to the App list, select Settings and then select email + accounts.
  2. Select Add an account > Other account.
  3. Enter your email address and password and select Sign in. Windows Phone will try to set up your email account automatically. If setup completes successfully, skip to step 6.
  4. If you see the message “We couldn’t find the settings for the account information you entered”, make sure the email address and password are correct, and then select Try again. If setup completes successfully, skip to step 6.
  5. If your email account can't be set up automatically, select Advanced, and then select Internet mail. You'll have to enter the following information:
  1. Account name This is a descriptive name for your account.
  2. Your name Type your name as you want it to appear when you send email messages from your phone.
  3. Incoming e-mail server This is the incoming email server for your account. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com. If you’re not using Office 365, see Find your POP or IMAP server settings later in this article.
  4. Account type This will be either POP or IMAP.
  5. User name This is your full email address, for example, tony@contoso.com.
  6. Password This is the password for your email account.
  7. Outgoing (SMTP) e-mail server This is the outgoing email server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com. If you’re not using Office 365, see Find your POP or IMAP server settings later in this article.
  8. Select Advanced and select the boxes Require SSL for incoming mail and Require SSL for outgoing mail.
  1. Select Sign in.

Find your POP or IMAP server settings

If you’re connecting to your Office 365 email, the server name for IMAP and POP is outlook.office365.com and the server name for SMTP is smtp.office365.com. These settings can be used if you are using the latest version of Office 365.

If you’re not connecting to Office 365 email, or if you aren’t sure if you are using the latest version of Office 365, do the following to look up your settings.

  1. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.
  2. In Outlook Web App, on the toolbar, select Settings GearIcon > Options > Account > My account > Settings for POP and IMAP access.
  3. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Settings for POP and IMAP Access page under POP setting or IMAP setting, and SMTP setting.

What else do I need to know?

  • If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your email account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see Sign in to Outlook Web App.
  • If you’re prompted to create a passcode and don't create one, you won't be able to send and receive email.
  • If you don't accept the policies sent to your mobile phone, you won't be able to access your information on your mobile phone.

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Applies to:
Office 365 Enterprise, Office 365 Enterprise admin, Office 365 Midsize Business, Office 365 Midsize Business admin, Office 365 Small Business, Office 365 Small Business admin, Outlook Web App, Outlook Web App for Office 365 Enterprise, Outlook Web App for Office 365 Small Business