Reset a user's password

As an Office 365 admin, you can reset passwords for users who forgot their passwords. The passwords you assign are temporary, and users must change the password the next time they sign in.

 Note    If you are a user and have forgotten your password, you need to contact your Office 365 admin to have them reset it. If you are a user and know your current password, see Change your password for information about how you can change your own password.

Want to see how to do this? Check out the video.

Reset the password for a single user

  1. Go to Admin > Users (or Users and groups).
  2. On the Active users page, select the user, and then click Reset password.
  3. To send the temporary password to yourself or other people, on the Send results in email page, select the Send email check box, and type the email addresses. You can send the temporary password to up to five recipients. If you want to send the passwords to more than one user, enter the email addresses separated by semicolons.
  4. Click Reset password. Office 365 creates the temporary password, and sends it to the email address or addresses you gave.
  5. On the Results page, the user name and temporary password displays. Click Finish.

 Note    The email with the user name and temporary password has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

Reset the password for multiple users

  1. Go to Admin > Users (or Users and groups).
  2. On the Active users page, select the users, and then click Reset passwords.
  3. To send the list of user names and temporary passwords to yourself or other people, on the Send results in email page, select the Send email check box, and type the email addresses. You can send the temporary password to up to five recipients. If you want to send the passwords to more than one user, enter the email addresses separated by semicolons.
  4. Click Reset password. Office 365 creates the temporary passwords, and sends them to the email address or addresses you gave.
  5. On the Results page, the user names and temporary passwords display. Click Finish.

 Note    The email with the user names and temporary passwords has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

More about resetting passwords

As an admin, can I reset my own password?

Yes, but only if you add an alternate email address and a mobile phone number that can receive text messages. For more information, see Reset passwords for admins.

 Note    You need a mobile phone that can receive text messages for password reset only if one or both of the following applies to you:

  • Your organization has a custom domain that you’ve set up to use with Office 365.
  • Your Office 365 account is synchronized through directory synchronization.

What types of admins can reset passwords?

  • For Office 365 Small Business, all admins can reset passwords for users and other admins.
  • For Office 365 Enterprise and Office 365 Midsize Business global admins, user management admins, and password admins can reset passwords for users and other admins; however:
    • Password admins can reset passwords only for users and other password admins.
    • User management admins cannot reset passwords for billing, global, and service admins.

Is there additional information that we need to tell the user when we reset their password?

Yes, when the user’s password changes in Office 365, be sure that they also update their password on their phone and desktop email program to match the new password.

Can I set the password expiration policy so my users’ passwords don’t expire so soon?

Yes, you can change your organization’s password expiration policy to a number of days that range from 14 to 730. For more information, see the following:

 
 
Applies to:
Office 365 Enterprise admin, Office 365 Midsize Business admin, Office 365 operated by 21Vianet - Enterprise admin, Office 365 operated by 21Vianet - Midsize Business admin, Office 365 operated by 21Vianet - Small Business admin, Office 365 Small Business admin