Learn about Office 365 operated by 21Vianet

Office 365 operated by 21Vianet is designed to meet the needs for secure, reliable and scalable cloud services in China. This service is powered by technology that Microsoft has licensed to 21Vianet.

Microsoft does not operate the service itself. 21Vianet operates, provides and manages delivery of the service. 21Vianet is the largest carrier-neutral Internet data center services provider in China, providing hosting, managed network services, and cloud computing infrastructure services. By licensing Microsoft technologies, 21Vianet operates local Office 365 datacenters to provide you the ability to use Office 365 services while keeping your data within China. 21Vianet also provides your subscription and billing services, as well as support.

 Note    These services are subject to Chinese laws.

The sections below highlight some of the differences you will find in each service. Ultimately our goal is to achieve parity with global services. However, due to the unique nature of the China services – operated by a partner from datacenters inside China – there are some features that have not yet been enabled. Customers will see the services come closer to full feature parity over time. For a more detailed look at services available for each Office 365 plan operated by 21Vianet, download the Service Description.



If you would like to learn how to get started with general Office 365 services, see Get started with Office 365.

Office 365 Suite

Custom domains

Administrators can create and/or use custom domains registered through Chinese-specific domain providers. If you don’t have a custom domain, you can How to buy a domain name from a domain name registrar. If you already have one, Find your domain registrar or DNS hosting provider.

Additionally, if you create a public website using the O365 SharePoint Online service, China Internet compliance policy requires that you get an Internet Content Provider (ICP) number. For more information, see Get an Internet Content Provider (ICP) number for your public website.

 Note    Automatic validation for disallowed words in custom domain names is not available.

Subscriptions, billing, and technical support Provided by 21Vianet. For information on how to contact support, see Get technical, billing, and subscription support.
Security, privacy, compliance, and details on levels of support Provided by 21Vianet. You can find more information here.
Office Desktop Setup
Office Professional Plus for Mac Coming soon.
Signing into Office.com with your Office 365 User ID When you visit Office.com from Office 365, you will be able to use the site, but you will not be able to sign in for a personalized experience, such as the Most Recently Used (MRU) list.
Office Store and SharePoint Marketplace* Coming soon for China market.
Mobile and device support*

The following mobile features are available:

  • Office for iPad
  • Office for Windows Phone
  • OneNote for Windows Phone
  • OneNote for iPhone
  • OneNote for iPad

Coming soon are the following mobile features:

  • Office Mobile for iPhone
  • Office Mobile for Android
  • OWA for iPhone
  • OWA for Android Phone, Tablet
  • OWA for Windows Phone
  • OneNote for Android Phone, Tablet
  • Office 365 Admin Mobile App
  • Opening documents from SharePoint Online in an Office app for editing and saving is not available, but viewing documents in a Web browser is supported.

Blackberry Business Cloud Services (BBCS) is not available, but you can use Exchange ActiveSync devices or an offering from Research in Motion (RIM, the BlackBerry wireless email solution) to run Blackberry Enterprise Server (BES).

Office 365 Admin mobile app is not available.

For more information on mobile support, see Set up and manage mobile access for your users.

Partner support Coming soon.
Administrator password reset The ability to reset your own administrator password is coming soon. For now, you can have another administrator reset your password for you, or contact the 21Vianet support team for help. For information on how to contact support, click the Support link in the Office 365 portal.
Password synchronization Provided by 21Vianet support team. For information on how to contact support, see Get support for Office 365.
Multi-factor authentication Coming soon.
O365 Developer Site: Publish to Office Store/Seller Dashboard* Coming soon. Currently, if you signed up for and are working in the Office 365 Developer Site, and click Publish to Office Store, the Seller Dashboard does not allow access to the Office Store. Instead, it opens with an error message that says: “Sorry, we were unable to validate your information. Please go back and try again.”
Help in multiple languages Help is available in Simplified Chinese and English only.
Community-provided help Community-provided help is not available yet, but you can click the Help button (?) in the upper right corner of your portal to see help articles.

*Optional services provided directly by Microsoft, and subject to Microsoft’s Terms of Service and privacy statements.

SharePoint Online

Sharing a document, library, or site by email with someone outside of your organization This feature is available, but off by default as using it could make files shared accessible outside of your country. Administrators do have the ability to turn it on, but will get a warning message indicating that it could make files shared accessible outside of your country. Users who attempt to share with someone outside of the organization will also receive a warning. For more information, see Share sites or documents with people outside your organization.
Mobile support Viewing documents in a Web browser is supported. Coming soon is the ability to opening documents from SharePoint Online in an Office app for editing and saving.
Business intelligence features

Coming soon:

  • Excel Services Web Parts
  • PowerPivot
  • Pivot View
Excel Web Services Coming soon.
Access Services Access 2013 is supported. Access 2010 functionality is not supported, and attempting to use an Access 2010 database will result in errors and possible data loss.

Information Rights Management (IRM)

The ability to set IRM capabilities to SharePoint for your organization is coming soon.
Ability to translate text or pages Available, but off by default. Tenant admins can turn this ability on, but the translation cloud service may be located outside your country. If you do not want users to send content to a translation cloud service, you may keep these features disabled.
Public website ICP registration China Internet compliance policy requires that you get an Internet Content Provider (ICP) number for your public website. For more information, see Get an Internet Content Provider (ICP) number for your public website.
Public website features Website apps are coming soon. Bing maps, external sharing, and comments are not available as these features may send data outside of your country.
Newsfeed and Yammer (enterprise social networks) Newsfeed (the social hub where you'll see updates from the people, documents, sites, and tags you're following) is available, and Yammer is coming soon.

Duet Enterprise Online

add-in

Coming soon.
SharePoint Marketplace Coming soon.
Autohosted apps You can deploy a provider-hosted app that uses SharePoint and SQL Azure. For more information, see Create a basic provider-hosted app for SharePoint. Coming soon is the ability for developers to deploy an app that uses an autohosted web site.
User Code Solutions (sandbox solutions) You can build apps for SharePoint. For more information, see Get started developing apps for SharePoint. However, User Solutions that require custom code are not supported, including InfoPath forms with partially trusted code.
InfoPath Not available.

Outlook Web App

Connecting to Facebook and LinkedIn. Because Facebook is blocked in China, connecting to Facebook is not available. However, an administrator can enable users to connect to LinkedIn, to the extent that LinkedIn is available. For more information on how administrators can manage LinkedIn connections, see Manage LinkedIn contact sync in your organization. For more information on how users connect to LinkedIn (when enabled), see Add LinkedIn connections as contacts.
Blackberry Business Cloud Services (BBCS) Not available, but you can use Exchange ActiveSync devices or an offering from Research in Motion (RIM, the BlackBerry wireless email solution) to run Blackberry Enterprise Server (BES).
Information Rights Management Coming soon.
Free/Busy information Free/Busy information between on-premises and Exchange Online mailboxes is available.
Sharing your calendar Calendar sharing between on-premises and Exchange Online mailboxes is available.
Sharing contacts Coming soon.
Message tracking Coming soon.
Apps Coming soon.
Places feature This feature shows maps of addresses in email; because it may allow data outside of your country, it is not available.
Connected Accounts Connecting to other accounts such as Hotmail (Outlook.com) is coming soon.

Exchange

Hybrid deployments

New with Exchange 2013 Cumulative Update 5 (CU5), full-featured hybrid deployments between on-premises Exchange 2013 organizations and Office 365 services are now supported. Leveraging new improvements in the Hybrid Configuration wizard, Exchange 2013 CU5 supports the following hybrid features between your on-premises and Exchange Online organizations:

  • Secure mail routing between on-premises and Exchange Online organizations.
  • Mail routing with a shared domain namespace. For example, both on-premises and Exchange Online organizations use the @contoso.com SMTP domain.
  • A unified global address list (GAL), also called a “shared address book.”
  • Free/busy and calendar sharing between on-premises and Exchange Online organizations.
  • Centralized control of inbound and outbound mail flow. You can configure all inbound and outbound Exchange Online messages to be routed through the on-premises Exchange organization.
  • A single Office Outlook Web App URL for both the on-premises and Exchange Online organizations.
  • The ability to move existing on-premises mailboxes to the Exchange Online organization. Exchange Online mailboxes can also be moved back to the on-premises organization if needed.
  • Centralized mailbox management using the on-premises Exchange admin center (EAC).
  • MailTips, HD photo support for Outlook contacts, and multi-mailbox search between on-premises and Exchange Online organizations.
  • Cloud-based message archiving for on-premises Exchange mailboxes.

For organizations running older or mixed versions of Exchange Server, some hybrid features aren’t fully supported for Office 365 tenants hosted by 21Vianet. Use the following table to learn more about hybrid feature support in different Exchange deployment scenarios:

On-Premises Exchange Version Exchange Hybrid Server Version Hybrid Configuration Wizard Supported? Supported Hybrid Features
2013 CU5 N/A Yes All
2013 SP1 2013 CU5 Yes All
2013 SP1 2013 SP1 No Only manually configured free/busy
Mixed 2013 SP1/2010 SP3 2013 CU5 Yes All, except In-place eDiscovery/Archiving, OWA access (see table below)
Mixed 2013 SP1/2010 SP3 2013 SP1 No Only manually configured free/busy
2010 SP3 2010 SP3 No None
2007 2013 CU5 Yes Only free/busy
2007 2013 SP1 or 2010 SP3 No None
2003 2013 SP1/CU5 N/A Not supported
2003 2010 SP3 No None

 Important    Delegate calendar access, when a user or set of users is provided access to another user's calendar, isn’t supported in hybrid deployments with Office 365 tenants hosted by 21Vianet.

Additionally, some Exchange messaging policy and compliance features aren’t fully supported in hybrid deployments with Office 365 tenants hosted by 21Vianet. These features include:

Use the following table to learn more about feature support in different Exchange deployment scenarios:

On-Premises Exchange Version

MRM

(split archive)

OWA access

(split archive)

In-Place eDiscovery Mailbox Auditing In-Place Hold/Archiving
All 2013 CU5 Supported Not supported Supported Supported Supported
All 2010 SP3 Not supported Not supported Supported1 Supported Supported
At least one pre-2013 CU5 server Supported2 Not supported Not supported Supported Supported

1 Separate searches are required for on-premises and Exchange Online mailboxes.

2 MRM move-to-archive policies can be used for mailboxes located on an Exchange 2013 CU5 or greater server.

To learn more about configuring a hybrid deployment with Office 365 tenants hosted by 21Vianet, see the following topics:

IMPORTANT: The Exchange Server Deployment Assistant is a free web-based tool that helps you configure a hybrid deployment between your on-premises organization and Office 365, or to migrate completely to Office 365. The tool asks you a small set of simple questions and then, based on your answers, creates a customized checklist with instructions to configure your hybrid deployment. We strongly recommend using the Deployment Assistant to configure a hybrid deployment.

For organizations not wishing to upgrade to or add Exchange 2013 CU5 servers, Exchange 2013 SP1 organizations can configure shared calendar free/busy sharing between their on-premises and Exchange Online organizations. To configure this hybrid deployment feature, see Configuring Exchange hybrid deployment features with Office 365 operated by 21Vianet.

Coexistence and Free/Busy Sharing

Sharing calendar free/busy information between two or more on-premises Exchange organizations or sharing between two 21Vianet Office 365 tenants isn’t supported. This feature is coming soon!

Calendar sharing   

Exchange 2013 SP1 and greater supports manually configuring Internet calendar sharing with other on-premises Exchange or Exchange Online organizations. For more details about configuring this feature manually, see Enable Internet Calendar Publishing.

Sharing Exchange contact data on Apple mobile devices to the Apple iCloud

This setting/feature is enabled by default. Administrators should turn this feature off to help prevent users from sharing Exchange data outside of your organization.

Exchange Hosted Email Encryption Not available.
Office 365 Message Encryption Coming soon.

Office Online

Excel Web Parts Coming soon.
PowerPivot: Refreshing or interacting with external data Coming soon.
Viewing or interacting with Power View Coming soon.
Save to OneDrive for Business while signed in with a Microsoft account To keep your data within your country, you cannot save a document to your organization site (OneDrive for Business) when you are signed in to Office with a Microsoft account.
Ability to translate text or pages This feature is available, but off by default. Administrators do have the ability to turn it on, but will get a warning message indicating that it could make data accessible outside of your country.

Office client

Manage Account (from within the Office client) This feature, and others like it that are intended to go to your Office 365 portal, currently point to the worldwide Office 365 portal, and you cannot sign in with your Office 365 operated by 21Vianet account. This is a known issue that is being fixed. In the meantime, you can use the URL “https://portal.partner.microsoftonline.cn/” to sign into your account and manage settings from there.

Lync

Domain providers to support Lync Online You will need to register your domain with a Chinese-specific domain provider that supports SRV records. For more information on how to register domains, see Find your domain registrar or DNS hosting provider.
Dial-in conferencing (the ability to add telephone access to Lync Meetings for users who can’t get to a computer) You may see options in Lync and in the Lync Admin Center for Dial-in conferencing and providers, but these features are not yet available. They are coming soon.
Lync desktop help You can find help for Lync desktop here. However, Lync desktop help is not available from the product unless you are using Office Click-To-Run.
Lync 2010 Not available.
Ability to get push notifications (such as instant messages) on Windows Phone when Lync is not running in the foreground Coming soon.

Ability to join a meeting from your calendar when you’re using a Samsung-based device with Google Chrome

Coming soon. In the meantime, you can open Lync, go to the Meetings view, and join the meeting from there.
Ability to use instant messaging using Skype client Not available.
Lync Meeting Room Edition Not available.
Lync Desk Phone Devices like Polycom, Ares, and Tanjay Not available.
Ability to schedule Lync meetings using a Web scheduler other than Outlook Not available.
Syndication partners Not available.
Voice features, such as voice mail, ability to make and receive calls from PSTN numbers, call transferring, call forwarding Not available. These features require syndication partners.
Archiving, or ability to tag a user and archive that user's emails and IMs in Exchange Not available.
Lync Web client (LWA) browser support for Firefox 29 Not available, but you can use an older version of Firefox.
Unified Contact Store (UCS) The ability for users to keep all of their Lync contact information in Microsoft Exchange Server 2013 is disabled.

Conferencing devices:

Polycom CX5100 Unified Conference Station

Logitech ConferenceCam CC3000e

Polycom CX7000

Polycom CX3000

Logitech BCC950 ConferenceCam

Polycom CX5000 HD

Not available.
 
 
Applies to:
Office 365 operated by 21Vianet - Enterprise, Office 365 operated by 21Vianet - Enterprise admin, Office 365 operated by 21Vianet - Midsize Business, Office 365 operated by 21Vianet - Midsize Business admin, Office 365 operated by 21Vianet - Small Business, Office 365 operated by 21Vianet - Small Business admin