Fix your Outlook email connection by repairing your profile

Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.

Repair a profile in Outlook 2007

  1. In Outlook 2007, click Tools > Account Settings.
  2. On the Email tab, select your account (profile), and then click Repair.
  3. Follow the prompts in the wizard, and when you’re done, restart Outlook.

Repair a profile in Outlook 2010 or 2013

  1. In Outlook 2010 or 2013, click File.
  2. Click the down-arrow next to Account Settings, and then Account Settings.
  3. On the Email tab, select your account (profile), and then click Repair.
  4. Follow the prompts in the wizard, and when you’re done, restart Outlook.

Outlook connection still not working?

Still having email connection issues? Try posting a question in the Office 365 community forums. They’re a great resource, including Microsoft support agents who can help if you’ve tried the steps here and are still stuck.

 
 
Applies to:
Office 365 Enterprise, Office 365 Enterprise admin, Office 365 Midsize Business, Office 365 Midsize Business admin, Office 365 Small Business, Office 365 Small Business admin, Outlook 2013, Outlook 2010