Create DNS records at United Domains for Office 365

 Caution    Currently United Domains doesn’t support SRV records. This means that if you use United Domains for domain hosting, several Lync Online and Outlook Web App features won’t work. Learn about these service limitations to decide if you want to switch to a different DNS hosting provider.

If United Domains is your DNS hosting service, here’s how to set up your DNS records for Office 365:

If you’ve closed Office 365, start by gathering the information you need to create Office 365 DNS records.

 Note    Typically it takes about 15 minutes for DNS changes to take effect. However, it can take up to 72 hours for a changed record to propagate through the DNS system. If you’re having trouble adding DNS records, see Troubleshoot issues after changing your domain name or updating DNS records.

Find your DNS records at United Domains

Use the steps in the following table to get to the right spot in the United Domains website to edit your DNS records.

Task

Action

Go to the page that has the DNS records for your domain.

  1. In your browser, go to your domains at United Domains and sign in.
  2. On the My Domain List page, on the My Domains tab, find the domain that you’re changing.
  3. In the Manage column, click DNS / NS.

Add records to configure your domain for Exchange Online

To add the three records at United Domains that are required for email, use the steps in the following table.

Task

Action

Add a mail exchange record (MX record).

  1. On the United Domains website, open the Manage DNS / NS page.

To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  1. Scroll down to the Mail DNS Config section.
  2. Select MX record.
  1. There will be five lines for MX records. Copy the Points to address value from the MX row in the Exchange Online section of the Add DNS records page into top row, labeled 10. This is the highest priority MX record. For more information about priority, see What is MX priority?

Save your changes.

  • Click Save.

A dialog box opens while the data is being saved, and closes when your record is added.

Remove any obsolete MX records.

If you have an old MX record for this domain that routes email somewhere else:

  1. In the Subdomains and Advanced DNS Records area, click the trash can icon next to the old record.
  2. Click Continue.

Save your changes.

  • Click Save.

A dialog box opens while the data is being saved, and closes when your record is added.

Add a CNAME record.

  1. Scroll down to the Subdomains and Advanced DNS Records section.
  2. Click Add new record.
  3. In the empty row, select CNAME Record.
  1. Copy the values from the CNAME row in the Exchange Online section of the Add DNS records page into the empty record:
  • Domain: use the Host name value.
  • Value: use the Points to address value.

Save your changes.

  • Click Save.

A dialog box opens while the data is being saved, and closes when your record is added.

Add a TXT record.

  1. Find the Config TXT DNS record section.
  2. In the TXT box, copy or type one of the following values:
  1. If your organization is cloud-only with all its mailboxes in Exchange Online, use:

v=spf1 include:outlook.com –all

  • If you have a hybrid deployment and use an on-premises computer running Exchange Server to send outbound mail, or if you’re a Forefront Online Protection for Exchange (FOPE) stand-alone customer, use:

v=spf1 ip4: <server ip address> include:outlook.com -all

  • If you have multiple outbound mail servers, include the IP address for each mail server in the TXT record. Separate each IP address with a space. For example:

v=spf1 ip4:192.168.0.1 ip4:192.168.0.2 ip4:192.168.0.3 include:outlook.com -all

Save your changes.

  • Click Save.

A dialog box opens while the data is being saved, and closes when your record is added.

Add records to configure your domain for Lync Online

To add the four records at United Domains that are required for Lync Online, use the steps in the following table.

Task

Action

Add the first CNAME record for Lync Online.

  1. On the United Domains website, open the Manage DNS / NS page.

To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  1. Scroll down to the Subdomains and Advanced DNS Records section.
  2. Click Add new record.
  3. In the empty row, select CNAME Record.
  4. Copy the values from the first CNAME row in the Lync Online section of the Add DNS records page into the empty record:
  • Domain: use the Host name value.
  • Value: use the Points to address value.

Add the second CNAME record for Lync Online.

  1. Scroll down to the Subdomains and Advanced DNS Records section.
  2. Click Add new record.
  3. In the empty row, select CNAME Record.
  4. Copy the values from the first CNAME row in the Lync Online section of the Add DNS records page into the empty record:
  • Domain: use the Host name value.
  • Value: use the Points to address value.

Save your changes.

  • Click Save.

A dialog box opens while the data is being saved, and closes when your record is added.

Add the SRV records.

Currently United Domains doesn’t support SRV records. Learn about this service limitation.

Add a record for your SharePoint Online public website (if needed)

 Important    If you host your public website on Office 365, before making it available from your custom domain name, make sure you have finished creating your SharePoint Online public website and are ready to make it available to the public.

When you’re ready to create the CNAME record, use the following steps to add the record at United Domains.

ShowFor Office 365 Enterprise or Office 365 Midsize Business

Get an overview of the process by reading the topic that applies to you:

Then, when you’re ready to create the required CNAME record, use the steps in the following table.

Task Action

Add a CNAME record.

  1. On the United Domains website, open the Manage DNS / NS page.

To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  1. Scroll down to the Subdomains and Advanced DNS Records section.
  2. Click Add new record.
  3. In the empty row, select CNAME record.
  4. Add the required information in the empty record:
  • Domain: use the name of your custom domain; for example, www.contoso.com.
  • Value: use the target address value from the DNS Information page.

Save your changes.

Click Save.

A dialog box opens while the data is being saved, and closes when your record is added.

ShowFor Office 365 Small Business

Get an overview of the process by reading Use a custom domain name for your Office 365 public website address.

When you’re ready to create the CNAME record, use the steps in the following table.

Task Action

Add a CNAME record.

  1. On the United Domains website, open the Manage DNS / NS page.

To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  1. Scroll down to the Subdomains and Advanced DNS Records section.
  2. Click Add new record.
  3. In the empty row, select CNAME record.
  4. Add the required information in the empty record:
  • Domain: use www.
  • Value: use name.sharepoint.com.
    Name is the name of your custom domain, for example contoso.sharepoint.com.

Save your changes.

Click Save.

A dialog box opens while the data is being saved, and closes when your record is added.

Set up redirection so that people can get to your public website if they don’t type www

If you want people to be able to get to your public website without including www in the address, you can use the steps in the following table to set up redirection  at United Domains. This maps the naked domain name, for example http://fourthcoffee.com, to the full domain name, for example http://www.fourthcoffee.com. For more information about redirection, see How can I make sure people can get to my website if they don’t type www?

Task Action
Select the domain.

On the United Domains website, open the My Domains List page.

To find the My Domains List page, see Find your DNS records at United Domains.

Set up redirection.
  1. On the My Domains tab, find the domain name that you’re redirecting, and in the Manage column, click Forwards.
  2. Select Forward from domainname.
  3. In the blank field, enter your fully qualified URL, for example www.fourthcoffee.com.
  4. In the drop-down list, select Header (open redirect).
  5. Click Save.

Add an additional record that’s required for Office 365

To add the additional CNAME record at United Domains that is required for Office 365, use the steps in the following table. Learn why this record is needed.

Task Action
Add the additional CNAME record for Office 365
  1. On the United Domains website, open the Manage DNS / NS page.

To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  1. Scroll down to the Subdomains and Advanced DNS Records section.
  2. Click Add new record.
  3. In the empty row, select CNAME record.
  4. Copy the values from the CNAME row in the Additional Office 365 records section of the Add DNS records page into the empty record:
  • Domain: use the Host name value.
  • Value: use the Points to address value.

Save your changes.

  • Click Save.

A dialog box opens while the data is being saved, and closes when your record is added.

Add a record to verify that you own the domain, if you haven’t already

To add a record at United Domains to verify your domain, use the steps in the following table.

 Note    This record is used only to verify that you own your domain; it doesn’t affect anything else.

Task

Action

Gather information from Office 365.

  1. If you’re not signed in to Office 365, sign in to Office 365. In the header, go to Admin >Office 365, and then click Domains.
  1. If you haven’t yet added a domain, on the Domains page, click Add a domain, and follow the steps in the wizard. For more information about adding a domain, see Add your domain to Office 365.
  2. If you’ve already added a domain, on the Domains page, in the Status column for the domain that you are verifying, click Setup in progress.
  3. On the Add a domain to Office 365 page, in the See instructions for performing this step with drop-down list, select General instructions.
  4. From the table, copy or write down the Destination or Points to Address information. You’ll need it for the next step.

Add a TXT record.

  1. On the United Domains website, open the Manage DNS / NS page.

To find the Manage DNS / NS page, see Find your DNS records at United Domains.

  1. Find the Config TXT DNS record section.
  2. In the empty row, enter the following:
  • TXT: use the Destination or Points to Address value.

Save your changes.

  • Click Save.

A dialog box opens while the data is being saved, and closes when your record is added.

Verify your domain in Office 365.

  1. Wait at least 15 minutes for the changes to take effect across the Internet.
  1. If you’re not yet signed in to Office 365, sign in to Office 365, and in the header, go to Admin > Office 365, and then click Domains.
  1. In the Domains list, in the Status column for the domain you are verifying, click Click to verify domain.
  2. On the Confirm that you own your_domain page, click done, verify now, and in the confirmation dialog box, click Finish.
 
 
Applies to:
Office 365 Enterprise admin, Office 365 Midsize Business admin, Office 365 Small Business admin