Create DNS records at Network Solutions for Office 365

If Network Solutions is your DNS hosting service, here’s how to set up your DNS records for Office 365:

If you’ve closed Office 365, start by gathering the information you need to create Office 365 DNS records.

 Note    Typically it takes about 15 minutes for DNS changes to take effect. However, it can take up to 72 hours for a changed record to propagate through the DNS system. If you’re having trouble adding DNS records, see Troubleshoot issues after changing your domain name or updating DNS records.

Find your DNS records at Network Solutions

Use the steps in the following table to get to the right spot in the Network Solutions website to edit your DNS records.

Task What you’ll see

Go to the page that has the DNS records for your domain.

  1. In your browser, go to your domains at Network Solutions and sign in.
  2. On the Find All of Your Products Below page, in the My Domain Names section, click Edit DNS.
  3. On the Domain Names page, under Manage domain_name, where domain_name is the domain you’re changing, click Advanced DNS Records (Edit).

This option is to the right of the green box where your domain name appears.

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Add records to configure your domain for Exchange Online

To add the three records at Network Solutions that are required for email, use the steps in the following table.

Task What you’ll see

Add a mail exchange record (MX record).

  1. On the Network Solutions website, open the Domain Names page.

To find the Update Advanced DNS for domain_name page, see Find your DNS records at Network Solutions.

  1. On the Domain Names page, scroll to the Mail Servers (MX Records) section, and then click Edit MX Records.
  1. On the Add/Edit Mail Servers (MX Records) page, click Add more MX records.

Copy the values from the MX row in the Exchange Online section of the Office 365 Add DNS records page into the empty record:

  • TTL: replace the value with 3600 (1 hour).
  • Mail Server: use the Points to address value. This value must end with a period (.).

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Remove any obsolete MX records.

If you have an old MX record for this domain that routes email somewhere else:

  1. Select the Delete check box next to the old record.
  2. Click Continue.
  3. On the Confirm Your Request page, click Save Changes.

The Domain Names page opens.

Add a CNAME record.

  1. On the Domain Names page, in the Host Aliases (CNAME Records) section, click Edit CNAME Records.
  2. At the bottom of the Add/Edit Host Aliases (CNAME Records) page, click Add more CNAME records.

Copy the values from the CNAME row in the Exchange Online section of the Office 365 Add DNS records page into the empty record:

  • Alias: use the Host value.

 Note    Use only the first alphanumeric sequence, up to the first period of the Host value. For example, ms85225768, where the full alias is ms85225768.bossxlabz.com.

  • TTL: replace the value with 3600 (1 hour).
  • Refers to Host Name: select Other Host.
  • Other Host: use the Points to address value.
  1. Click Continue.
  2. On the Confirm Your Request page, click Save Changes.

The Domain Names page opens.

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Add a TXT record.

  1. On the Domain Names page, scroll to the Text (TXT Records) section, and then click Edit TXT Records.
  2. At the bottom of the Add/Edit Text Aliases (TXT Records) page, click Add more TXT records.

Copy the values from the TXT row in the Exchange Online section of the Office 365 Add DNS records page into the empty record:

  • Host: use the TXT Name value.
  • TTL: replace the value with 3600 (1 hour).
  • Text: use the TXT Value value.
  1. Click Continue.
  2. On the Confirm Your Request page, click Save Changes.

The Domain Names page opens.

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Add records to configure your domain for Lync Online

To add the four records at Network Solutions that are required for Lync Online, use the steps in the following table.

Task What you’ll see

Add the first CNAME record for Lync Online.

  1. On the Network Solutions website, open the Domain Names page.

To find the Update Advanced DNS for domain_name page, see Find your DNS records at Network Solutions.

  1. On the Domain Names page, in the Host Aliases (CNAME Records) section, click Edit CNAME Records.
  2. At the bottom of the Add/Edit Host Aliases (CNAME Records) page, click Add more CNAME records.

Copy the values from the first CNAME row in the Lync Online section of the Office 365 Add DNS records page into the empty record:

  • Alias: select the Other Host check box, and then use the Host name value.
  • TTL: replace the value with 3600 (1 hour).
  • Refers to Host Name: use the Points to address value.
  1. Click Continue.
  2. On the Confirm Your Request page, click Save Changes.

The Domain Names page opens.

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Add the second CNAME record for Lync Online.

  1. On the Domain Names page, in the Host Aliases (CNAME Records) section, click Edit CNAME Records.
  2. At the bottom of the Add/Edit Host Aliases (CNAME Records) page, click Add more CNAME records.

Copy the values from the second CNAME row in the Lync Online section of the Office 365 Add DNS records page into the empty record:

  • Alias: select the Other Host check box, and then use the Host name value.
  • TTL: replace the value with 3600 (1 hour).
  • Refers to Host Name: use the Points to address value.
  1. Click Continue.
  2. On the Confirm Your Request page, click Save Changes.

The Domain Names page opens.

Add the first SRV record.

  1. On the Domains page, in the Service (SRV records) section, click Edit SRV Records.
  2. At the bottom of the Add/Edit Service (SRV Records) page, click Add more SRV records.

Copy the values from the first SRV row in the Lync Online section of the Office 365 Add DNS records page into the empty record:

  • Service: select the Service value.
  • Protocol: select the Protocol value.
  • Name: the domain name is read-only. It uses the Currently Managing Domain name.
  • TTL: replace the value with 3600 (1 hour).
  • Priority
  • Weight
  • Port
  • Target
  1. Click Continue.
  2. On the Confirm Your Request page, click Save Changes.

The Domain Names page opens.

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Add the second SRV record.

  1. On the Domain Names page, in the Service (SRV records) section, click Edit SRV Records.
  2. At the bottom of the Add/Edit Service (SRV Records) page, click Add more SRV records.

Copy the values from the second SRV row in the Lync Online section of the Office 365 Add DNS records page into the empty record:

  • Service: select the Service value.
  • Protocol: select the Protocol value.
  • Name: the domain name is read-only. It uses the Currently Managing Domain name.
  • TTL: replace the value with 3600 (1 hour).
  • Priority
  • Weight
  • Port
  • Target
  1. Click Continue.
  2. On the Confirm Your Request page, click Save Changes.

The Domain Names page opens.

Add records to configure your public website on SharePoint Online (if needed)

 Important    If you host your public website on Office 365, before making it available from your custom domain name, make sure you have finished creating your SharePoint Online public website and are ready to make it available to the public.

When you’re ready to create the CNAME record, use the following steps to add the record at Network Solutions.

ShowFor Office 365 Enterprise or Office 365 Midsize Business

Get an overview of the process by reading the topic that applies to you:

Then, when you’re ready to create the required CNAME record, use the steps in the following table.

Task Action

Add a CNAME record.

  1. On the Network Solutions website, open the Domains page.

To find the Update Advanced DNS for domain_name page, see Find your DNS records at Network Solutions.

  1. In the CNAME (Alias) section, click Quick Add.
  2. On the Domains page, in the Host Aliases (CNAME Records) section, click Edit CNAME Records.
  3. At the bottom of the Add/Edit Host Aliases (CNAME Records) page, click Add more CNAME records.
  4. Add the required information in the empty record:
  • Alias: select the Other Host check box, and then use the name of your custom domain; for example, www.contoso.com.
  • TTL: replace the value with 3600 (1 hour).
  • Refers to Host Name: use the target address value from the DNS Information page.

Save your changes.

  1. Click Continue.
  2. On the Confirm Your Request page, click Save Changes.

ShowFor Office 365 Small Business

Get an overview of the process by reading Use a custom domain name for your Office 365 public website address.

When you’re ready to create the CNAME record, use the steps in the following table.

Task Action

Add a CNAME record.

  1. On the Network Solutions website, open the Domains page.

To find the Update Advanced DNS for domain_name page, see Find your DNS records at Network Solutions.

  1. In the CNAME (Alias) section, click Quick Add.
  2. On the Domains page, in the Host Aliases (CNAME Records) section, click Edit CNAME Records.
  3. At the bottom of the Add/Edit Host Aliases (CNAME Records) page, click Add more CNAME records.
  4. Add the required information in the empty record:
  • Alias: select the Other Host check box, and then use the name of your custom domain; for example, www.contoso.com.
  • TTL: replace the value with 3600 (1 hour).
  • Refers to Host Name: use name.sharepoint.com.
    Name is the name of your custom domain, for example contoso.sharepoint.com.

Save your changes.

  1. Click Continue.
  2. On the Confirm Your Request page, click Save Changes.

Set up redirection so that people can get to your public website if they don’t type www

If you want people to be able to get to your public website without including www in the address, you can use the steps in the following table to set up redirection  at Network Solutions. This maps the naked domain name, for example http://fourthcoffee.com, to the full domain name, for example http://www.fourthcoffee.com. For more information about redirection, see How can I make sure people can get to my website if they don’t type www?

Task What you’ll see

Select the domain

  1. On the Network Solutions website, open the Domain Names page for the domain.

To find the Update Advanced DNS for domain_name page, see Find your DNS records at Network Solutions.

  1. Select Website Forwarding from the Domain Names dropdown in the top navigation bar.

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Set up redirection.

  1. Select the domain(s) you want to forward, and then click Continue with Web Forwarding.
  1. In the Set your forwarding address(es) dialog box, in the http:// text box, type or paste your fully qualified URL. For example, http://www.fourthcoffee.com.
  2. Click Continue.
  3. On the Secure Checkout page, select a Service Term for your web.

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Add an additional record that’s required for Office 365

To add the additional record at Network Solutions that’s required for Office 365, use the steps in the following table. Learn why this record is needed.

Task What you’ll see

Add the additional CNAME record for Office 365.

  1. On the Network Solutions website, open the Domains page.

To find the Update Advanced DNS for domain_name page, see Find your DNS records at Network Solutions.

  1. In the CNAME (Alias) section, click Quick Add.
  2. On the Domains page, in the Host Aliases (CNAME Records) section, click Edit CNAME Records.
  3. At the bottom of the Add/Edit Host Aliases (CNAME Records) page, click Add more CNAME records.

Copy the values from the CNAME row in the Additional Office 365 records section of the Office 365 Add DNS records page into the empty record:

  • Alias: select the Other Host check box, and then use the Host name value.
  • TTL: replace the value with 3600 (1 hour).
  • Refers to Host Name: use the Points to address value.

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Save your changes.

  1. Click Continue.
  2. On the Confirm Your Request page, click Save Changes.

Add a record to verify that you own the domain, if you haven’t already

To add a record at Network Solutions to verify your domain, use the steps in the following table.

 Note    This record is used only to verify that you own your domain; it doesn’t affect anything else.

Task What you’ll see

Gather information from Office 365.

If you’re not signed in to Office 365, sign in to Office 365. In the header, go to Admin > Office 365, and then click Domains.

  1. If you haven’t yet added a domain, on the Domains page, click Add a domain, and follow the steps in the wizard. For more information about adding a domain, see Add your domain to Office 365.
  1. If you’ve already added a domain, on the Domains page, in the Status column for the domain that you are verifying, click Setup in progress.
  2. On the Add a domain to Office 365 page, in the See instructions for performing this step with drop-down list, select Network Solutions.
  3. From the table, copy or write down the Destination or Points to Address information. You’ll need it for the next step.

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Add a TXT record.

  1. On the Network Solutions website, open the Update Advanced DNS for domain_name page for your domain.

To find the Update Advanced DNS for domain_name page, see Find your DNS records at Network Solutions.

  1. At the bottom of the TEXT (TXT Records) section, click Edit TXT Records.
  1. In the empty row, enter the following:
  • Host: type or paste @
  • TTL: replace the value with 3600 (1 hour).
  • Text: use the Destination or Points to Address value.

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Save your changes.

  1. Scroll down, and then click Continue.
  2. On the Confirm Your Request page, click Save Changes.

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Verify your domain in Office 365.

  1. Wait at least 15 minutes for the changes to take effect across the Internet.
  1. If you’re not yet signed in to Office 365, sign in to Office 365, and in the header, go to Admin > Office 365, and then click Domains.
  1. In the Domains list, in the Status column for the domain you are verifying, click Click to verify domain.
  2. On the Confirm that you own your_domain page, click done, verify now, and in the confirmation dialog box, click Finish.
 
 
Applies to:
Office 365 Enterprise admin, Office 365 Midsize Business admin, Office 365 Small Business admin